Phoenix Financial Solutions
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Phoenix Financial Solutions is a loan servicing company that partners exclusively with auto dealers that engage in Dealer Controlled Financing, commonly known as Buy-Here-Pay-Here. In conjunction, we also coordinate the recovery of vehicles, sale at auction, and can collect on any resulting deficiency balances, both through voluntary payments and the utilization of civil judgments.

Enroll in our Recurring Billing program to have payments automatically withdrawn from your bank or credit card. Call PFS for details. Should an issue arise that creates a temporary financial strain on your household, Phoenix works WITH you to help you fulfill your contractual obligations. We regularly monitor your account and will make a concentrated effort to inform you about late payments, insurance lapses, etc.
Services
Phoenix Financial Solutions provides complete Loan Servicing, from the beginning of the loan to the end of the loan. Our dealer partners make all decisions involving the initial sale of the vehicle, and retain all rights afforded to them as the lienholder. Plus, the dealer collects and retains 100% of the down payment.
I really liked the way Phoenix Financial worked out payment arrangements with me, they were very understanding and fair. Please contact Phoenix Financial Solutions directly with questions about your payments or car loan. The dealership cannot answer any questions about your contract nor can they accept any payments.
The "business" of dealer controlled financing is, in a word, complicated. It is our agency's mission to consolidate the complex multi-leveled processes that are inherent to in-house financing models, thereby giving dealerships an easy way to simplify their day-to-day operations as well as reliable avenue to recover losses if they occur.
Phoenix Financial Solutions provides complete Loan Servicing, from the beginning of the loan to the end of the loan. You can establish recurring payments using your Visa, MasterCard, Discover debit or credit card, or ACH Withdrawal, using your checking or savings account, using our Recurring Billing program.
We also reserve the right to close on extreme weather days including Level 2 or Level 3 Snow Emergencies. All payments that are submitted after 6:00 pm EST weekdays, weekends, holidays, or on any other day that we are scheduled to be closed, may be applied to your account the next business day.

Late fees and/or additional interest (if applicable) may be added to your loan if the day your payment is able to be APPLIED, is after the due date or grace period stated in your contract and on your payment coupons.If your remit day is on any day that we are scheduled to be closed, and that day falls on the final day of your grace period, late fees will still apply.
Reviews (5)
Roseann Riggins
Roseann Riggins
Mar 31, 2021
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Positive: Professionalism, Responsiveness
I loved being able to pay online and the ladies in the office where always under standing of my changing situation. I am about to pay my car off and hope when I get a new car I am able to go through them again. They respond to e-mails quickly. I highly recommend Phoenix Financial in Shelby, ohio.
Ahmed
Ahmed
Nov 16, 2020
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I accidentally left this place a bad review a few months back. I mistook them for a different company with a similar name. I feel like I owe it to them to at least correct myself an leave a positive review. I just deleted the old review i left.
Tiffany Carter
Tiffany Carter
Sep 16, 2019
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Please disregard this review a scam company has the same name as this company and it would not let me remove my review so I just went ahead and gave you five stars you might want to consider changing your name because the scam company that using the same name is going to get you bad reviews
Kitty Kat
Kitty Kat
Jul 12, 2019
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Called to make my car payment, on a Saturday, automatic system tells me I have to enter my new 4 digit account ID that I never got, so I can't even make my car payments till Monday, and that's if I can take a break and call them while I'm at work smh
Randi Farley
Randi Farley
Jan 27, 2018
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Have had 3 vehicles thru this company and the ladies in the office are always nice and professional... Never had a bit of problem. Thank you for your great service