The Best Appliance Guy

Have used Best Appliance Guy on three different occasions and each time I have been extremely pleased with the service. Each time I have been able to receive an appointment quickly, Todd shows up on time, very professional and knowledgeable.

I would give him a minus if possible. He just took my $60 and never came back to actually fix my refrigerator. Saying he's ordering parts. Calling him constantly makes excuses for over a month now. Very disappointed. Don't hire his service not worth your time and money.

Positive: Professionalism, Quality, Responsiveness, Value
My refrigerator stopped cooling. I freaked out but Todd arrived, figured out what was wrong and fixed it in no time at all. He was so competent, friendly (even to my dog) and saved me a lot of money. I would recommend him to anyone/everyone. GREAT WORK!!!!

Critical: Responsiveness
Called and set up a time range and date. Waited at home for him to respond for 3 hours after latest time. Called multiple times and left messages on voice mail with no response. No idea what is going on with him. I noticed another review suggested similar conduct.

I discovered this guy is a scammer. I believe he just mickey mouses stuff together so they break. He's been out 5 times & the last time he didn't show & didnh call it's been a few months of dealing with him "getting parts" & excuses. Don't trust Todd

My Samsung refrigerator stopped pumping out cold air. I called on a Monday shortly before 11 am. He said he could be there that day between 1 - 3. He arrived at 1:30. He fixed the fridge. It cost $119.
I'm darn happy. He was nice and professional. He even wiped out the bottom of my fridge which was pretty dirty after all the drawers were pulled out. He put everything back when he was done. My fridge works now and is cleaner than before. I had called around trying to find someone to come soon because there was a bunch of food in my fridge; I needed it to work. I'm impressed that he was able to

Todd was awesome. He is very knowledgeable and didn’t try to sell me a new part.
I do not understand the negative reviews. If I had seen them first, I probably wouldn’t have used him. But so happy I did. Give him a chance. He’s a good man.

WARNING: DO NOT USE THIS SCAMMER. His google reviews are decent, but his yelp reviews reveal more.
I paid Todd “The Best Appliance Guy” $60 to repair my dishwasher. He said he needed to order after diagnosing the problem. I chased him by phone for more than 2 weeks for an information update. Each time I spoke with him, he said the part would be arriving any day and he would come back and repair. He never called or came, but he sure took the money and ran. Do not call Todd unless you have $ and time to waste. He is quite friendly though so beware.

Fixed my fridge very quickly and arrived promptly to the appointment. Called on a holiday Monday and he was at my house on Tuesday with my Sears Kenmore Pro fridge working great! Better service than Sears repair service, good price, competent and professional. Will tell all my friends about this local, honest repair service!

Was referred to The Best Appliance Guy by Idlers. Wrong! He came, charged $159 to repair 3 year old dryer. Receipt said "found bad rollovers causing noise in dryer, replaced, all is okay." Wrong within a couple of days the noise was back!
I texted and called because the noise was not fixed. I recorded the noise. SO loud! He never answered text or returned calls.
Having a new dryer delivered this Saturday. Don't waste your money and time on this guy!

I wish I could rate Todd more highly--he is friendly. Unfortunately, after paying him $60 to repair my dishwasher, I had to chase him for information and status updates. He said he had ordered a part and kept saying he should have it any day and would return to fix the DW. After several calls to him (no calls from him), he finally admitted the part was unavailable. I don't even know if that is true. He said he could only accept cash or check when he came for 10 min initially. Now I understand why. It is $ just lost at this point. Also, although he uses a cell phone for his biz, he told me

I only gave him a 2 star one for coming right away and the other for letting me know what was wrong.
If you don't mind doing the work yourself this is the guy to call.
He was to fix my washer, he found the problem said he needed to order the part asked for his fee $59.95 for showing up but never called or came back.
My husband called him to find out when he was coming back to fix it and was told he ordered the part and would call when it was in ( it's been a month) luckily He told me what was wrong so I googled it ordered the part on Amazon and 2 days later my husband put it in and fixed

Please, please, please do not have this man fix anything at your house because he probably most likely won't fix it and he just may break something else and cause your appliance to REALLY not work. Then "Todd" would never call back, lie, and ultimately never came back and here we sit with a washer/dryer stackable worse off than it was before he got his grubby fingers on it and broke it worse. BEWARE! Don't do it! You have been warned!

Todd WAS a nice guy. So I gave him the benefit of the doubt...even after being warned by friends who had used him in the past.

He came to fix my microwave. Diagnosed it, I paid him $60. He said he would come back with the part to repair it. It took ME calling several times to get him back.

He came back, showed up late. Had to reschedule. Then, he took apart the microwave and then realized he had the wrong part. Again, said he would come back. Again I had to follow up and follow up to get him to come back.

He came back a third time (its now been 3 weeks), and fixed the broken part. Unfortunately

Not sure why people have had such bad luck - great, reasonable price to come in and fix our fridge. He was super enthusiastic about ALL the appliances in our home, giving us tips for repair, care, and eventual replacement. It was like watching a master at work. He arrived an hour after we called which was cool, too!

I would not even give one star. PLEASE DO NOT CALL this company!! I have never given a bad review but I'm honestly trying to save others from getting ripped off. Paid money to have my dishwasher fixed and left and didn't work (rushed my check to the bank though ) called numerous times and flaked on appointment and never returned my 10 calls, which I was nice about. Please call someone else!

Called a day ahead and made apt for the following day between 10 and noon. At 12:15 I called to cancel. What a joke!
So, just for kicks, call and listen to the "phony pretend to be technology advanced" answering service. Ha. I never got a courtesy call saying "I'm running late" only the apology for not showing or calling. Serves me right.... Should have yelped prior to calling.

I'm 100% pleased with the actual repair that was performed but disappointed about how phone calls are handled. Maybe they can get some help in that department and earn the five stars I want to give them! :-)

I had a dryer that stopped heating up. I called these guys and a young man came and assessed it. He didn't have the part so it had to be ordered. After a week or two it came in and when it did, he fixed my dryer and since then, it's worked perfectly.

That being said, I've called since then with a new request for help and no one ever called me back, which was disappointing