CNI Consultants
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CNI Consultants
We have been working directly with call centers since we were founded in 2006. That means we understand your incredibly hectic and stressful work schedule and WHY it's critical to remove obstacles, frustrations and technical problems to keep you and your agents productive. We understand your desire to eliminate waste, extra steps, work-arounds and manual labor.

We also have tech support available 24/7/365 since we know you don't work the normal "9-5" day, and can help you maintain the freedom to work remote while making sure you meet compliance standards for data security and backups. We understand your operations and work environment. We know you have "busy hours" and "don't even look at my server" hours.
Services
Call centers need IT solutions that provide minimal downtime with business continuity, infrastructure design to keep up with changing technology, and 24x7x365 monitoring and support. CNI Consultants' experience with multiple platforms provides your call center with support for these solutions.

Whether you need additional IT support for your in-house team, or need us to handle it all, we work with you directly to make sure your call center is running on flexible and reliable technology systems and getting a better return on investment (ROI) faster.
Founded in 2006 by Daniel Lesneski, CNI Consultants has focused in providing managed IT services for small to medium sized businesses in the telecommunications field from day one. As CEO, Daniel is responsible for the overall strategic direction and operational success of CNI Consultants.

His primary focus is expanding strategic customer and partner relationships to enable the ongoing growth of the company and the success of CNI Consultants' customers.Daniel is a seasoned executive with over 28 years of experience in people management, technology and technology services, network and infrastructure development, web security services, and consulting.
Managed services shifts the responsibility and risk associated with managing your IT systems to CNI Consultants. Traditionally, your IT support worked more like a plumber - you call when something was broken. They send somebody to look at the problem. They troubleshoot the problem and send you a bill afterwards for the time spent resolving the issue.
Not only does CNI do great work, but they are great people to work with! The ability to receive around the clock technical support has been a huge asset to our company. We know that when we reach out to CNI with an issue, we will receive timely and efficient solutions to our problems. CNI actually does the work behind the issue to not only correct the problem but to see what they can do to ensure it does not happen again.
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