From high-tech driver support centers to modern, web-based roadside assistance services, we provide everything you need to achieve competitive advantage. We expertly manage breakdown events to ensure drivers are well-served, the right providers are assigned, services are performed as requested, and no more time, labor or materials are used than necessary.
We also ensure accuracy by auditing every invoice we manage. We relieve pressure on our customers' call centers by filling specific service needs, or we offer comprehensive contact center services. Our web-based software provides the industry's smartest, easiest solution for managing unexpected maintenance events.
We also ensure accuracy by auditing every invoice we manage. We relieve pressure on our customers' call centers by filling specific service needs, or we offer comprehensive contact center services. Our web-based software provides the industry's smartest, easiest solution for managing unexpected maintenance events.
Services
Get FleetAssist, and you'll never be in the dark again about what's happening with a breakdown or a driver. From the moment FleetAssist is alerted to a maintenance event - until the moment your equipment is rolling again - you'll know exactly what's going on with your truck, your customers' freight, and your driver.
We manage breakdown events to ensure the right providers are assigned, services are being performed as requested, and no more time, labor or materials are used than necessary. We also ensure accuracy by auditing every invoice we manage. The secret to our success is the strength of our network. We can reach most breakdowns, anywhere in the U.S., within approximately 45 minutes, often less.
We're the fleet maintenance industry's go-to supplier for world-class contact center management in support of fleets, insurance companies, original equipment manufacturers, or after-market part suppliers. If you manage a breakdown team or an emergency call center, then you know the importance of managing nights, weekends, and periods of peak demand.
We manage accidents with three purposes in mind. First, we do everything we can to lower the costs associated with the event. Second, we secure your customers' cargo and work to get it where it's supposed to be. Third, we move to get your equipment repaired and back on the road as quickly and inexpensively as possible.
Our technology and service solutions are tailored to your industry. To create these solutions, we employ people with deep experience in the industries we serve. We solve the problems we could not find solutions for when we worked on your side of the business.
Our technology ensures best practices; our services lead to outstanding outcomes for drivers and fleets; and our solutions resolve staffing issues and many other challenges facing those who manage call centers in the transportation maintenance industry.We manage call centers and provide extraordinary customer service on behalf of insurance companies serving fleets and drivers.
Our technology ensures best practices; our services lead to outstanding outcomes for drivers and fleets; and our solutions resolve staffing issues and many other challenges facing those who manage call centers in the transportation maintenance industry.We manage call centers and provide extraordinary customer service on behalf of insurance companies serving fleets and drivers.
Reviews (10)
Dexter Blackmer
Jan 25, 2022
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Mason Pair
Oct 24, 2021
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Called out at 4:41 am to a Volvo tractor with a thrown belt with very little info other than it was a Volvo tractor in Brunswick near 95 and Millennium rd asked for driver contact so we could get more info Lisa @ TTN said she would send the info in a text 30 mins into the route still no driver contact info called and spoke with tony who said he would have Lisa call me back once my technician reached the area the truck was supposed to be at exactly 6:10 am I called TTN again and spoke with Chris this time gave him the work order # and asked if he would give me the driver contact he said “I see
J. Hawkins
Oct 20, 2021
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When I first met the owner of TTN, he stated "This will be the last job you will ever have to look for". He made you feel that from the moment you met him. Going on 7 years, TTN has grown tremendously not only in staffing but clients and the number of serviced units out on the roads. Employee benefits, insurance, paid time off, scheduling, training, and not to mention the opportunities for growth/advancement all availabe to everyone. TTN was ready at a moments notice to support the employees, clients and providers when Covid struck. They have remained a leader for supporting those same groups.
Alice Jackson
Oct 02, 2021
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TTN Fleet Solutions is a GREAT place to work! I have been with this company for several years and it is an honor to be part of an organization that truly cares about their employees. The growth of the company has been amazing and I'm so excited to see what is in store for all of us! I would encourage anyone to check us out and become part of this phenomenal, corporate family!
James K. McCarty
Jun 17, 2021
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United van lines uses this company for breakdown assistance, I waited 35 minutes on hold after prompt has your select new or existing breakdown , your selections are 1 or 2 , and know one ever answered phone. Very poor service anytime I’ve had to use them. If your broke down need help , if you have other options go with one of those , avoid this company like the plague.
Matthew Stachura
May 14, 2021
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ABSOLUTELY UNACCEPTABLE!!!
My driver was broken down in the middle of nowhere (Sugar City, CO) with no cell service. TTN was contracted through Michelin OnCall to secure a road service for my driver on Monday 5/10 in the evening. On the initial phone call, I told them that this towing was for a tractor AND trailer. I had also told them to tow the truck as an absolute LAST RESORT and to diagnose the issue and call me PRIOR to towing the vehicle away. When the tow truck arrived, the driver didn't bother inspecting anything on my truck and hooked up right away upon arrival. I wasn't informed that
My driver was broken down in the middle of nowhere (Sugar City, CO) with no cell service. TTN was contracted through Michelin OnCall to secure a road service for my driver on Monday 5/10 in the evening. On the initial phone call, I told them that this towing was for a tractor AND trailer. I had also told them to tow the truck as an absolute LAST RESORT and to diagnose the issue and call me PRIOR to towing the vehicle away. When the tow truck arrived, the driver didn't bother inspecting anything on my truck and hooked up right away upon arrival. I wasn't informed that
Daniel Danforth
Dec 10, 2020
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Critical: Professionalism, Quality
Call out in middle of rain to repair truck. As third party providers we value our response time. We complete most jobs in a hour for $215 . TTN fleet solutions likes to add a large fee to bill and then won’t pay the road service providers without a major hassle. Please don’t use this breakdown service
Call out in middle of rain to repair truck. As third party providers we value our response time. We complete most jobs in a hour for $215 . TTN fleet solutions likes to add a large fee to bill and then won’t pay the road service providers without a major hassle. Please don’t use this breakdown service
Mj Augusto
Aug 03, 2020
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Terrible service. Incompetent agents when you call. Right hand doesn’t know what the left is doing. I don’t know how they’ve weaseled their way into this industry but they’ve convinced trucking companies that they’re needed when all they do is complicate situations and often make them worse. Do not let this company trick you!
- Per my own experience, shop technicians, and other drivers.
- Per my own experience, shop technicians, and other drivers.
All American Towing
Jun 22, 2020
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Kasandra McLester
Sep 12, 2018
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I wish I could give them a negatives score. It would be -100. DO NOT USE. I rarely leave reviews but had to for this. This service is completely useless. They will not give you any information until they charge your their service fee of $65. Make it seems as if they have so much to offer when it's not true. I called for assistance with getting a tow company. It took them 35 minutes to get back to me with the first offer. The offer was ridiculous and at least 20% more than I received calling around myself. I got frustrated as they did not call me back for an hour after I refused that first offer
