Russell A Farrow USA
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Russell A Farrow USA
Bring yourself up-to-speed on the game-changing project by the CBSA by visiting our CARM resource page. Our licensed brokers help to develop regulatory compliance and supply chains, expedite clearances, automate procedures and reduce border delays. Our compliance experts are here to ensure you avoid costly penalties from the misclassification of goods or incorrect product valuations.

Our quick and reliable ground transportation service reduces transit times and costs through zone skipping and freight consolidation. Customize your supply chain solution with freight-forwarding, consolidation, deconsolidation, and distribution of goods. We have an extensive network of warehouse locations with easy access to key border crossings, airports and trade centres.
Services
Canada's largest independently owned customs agent, with over 100 years of expertise in international trade. Farrow is a diversified, family-owned customs broker and logistics provider with over 100 years of expertise in international trade. The organization is owned and operated by the third generation of the Farrow family, with the fourth generation being involved with daily operations.
Exceptional customer service, innovative solutions, and best-in-class technology are the building blocks of each Farrow integrated U.S. and Canadian customs compliance & logistics solution. Farrow services offer end-to-end support for the unique challenges posed by a vast array of industries. Experienced operations and product specialists are involved in the service delivery and solution planning in collaboration with you.
As North America's largest independently owned and operated customs broker, Farrow provides comprehensive logistics and customs brokerage services at key entry points along the North American borders. Our specialists expedite critical customs clearances for you, with our offices staffed by licensed customs brokers, with 40% of our operational staff having an industry designation (CCS, PFF).
Farrow's expertise in customs brokerage ensures a smooth supply chain into and out of the United States (U.S.). Farrow's licensed U.S. customs broker personnel can provide assistance with U.S. customs, the intricacies of U.S. import procedures and product-specific U.S. government regulations. Utilizing the latest release options, you can rely on prompt Canada/U.S. and international customs clearance.
Farrow processes more than one million entries annually on behalf of over 4,500 clients and manages a cash-flow of over $1.2 billion, which is why we are one of the premier customs brokers in Canada, providing in-depth customs brokerage services and more. Our licensed specialists have the expertise to quickly move your goods in compliance with Canadian customs and import regulations.
Reviews (7)
Theepan Sivam
Theepan Sivam
Oct 13, 2021
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Critical: Professionalism, Quality, Responsiveness, Value
Worst customer service. the people work here are rude they dont know how to talk on the phone it has happened multiple times. Waiting in border 15 hours broker they didn't give any answer what's wrong the lord worst custom broker
Kulwant Singh
Kulwant Singh
Sep 13, 2021
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This is my first review I've ever written. And probably my last because I have extreme patience. THIS COMPANY IS THE WORST COMPANY HANDS DOWN. STAY AWAY FROM USING THERE SERVICES. WAITING AT THE BORDER FOr 10HOURS FOR LOAD CLEARANCE still waiting
Shahnaz Thind
Shahnaz Thind
Jul 01, 2021
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Critical: Quality
worst service. Always taking too much time clear shipment. Always waiting , rude behaviour . I dont have word to expaline their lazy service .
Aperture Flash
Aperture Flash
Nov 30, 2019
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It should not take 5 hours to release a load from a major shipper. I'm sitting at the boarder now, and the phone has been ringing for the last 10 min as I type this.
This is not the first time.
Tarn Brar
Tarn Brar
Nov 05, 2019
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Worst customer service. the people work here are rude they dont know how to talk on the phone it has happened multiple times
Debbie Schwan
Debbie Schwan
Sep 08, 2019
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Get more staff. The wait is absolutely ridiculous.. 7 hours before you even send documents to customs. That is unacceptable. Even time we have a load with Farrow as the customs broker I just cringe.
Leslie Ann Woolf-LeBlanc
Leslie Ann Woolf-LeBlanc
Feb 06, 2019
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I worked at Farrow when their Stoney Creek office was open . I enjoyed working for Russell Farrow was sad when they closed their Stoney Creek office I got a pin for my 5th year anniversary working there