Richard's Heating & Air Repair

On time and did an excellent job !great company to work with and they keep you informed

Dustin came out and diagnosed our A/C problem. He explained it to me and told me what needed to be done. He was very Friendly and Professional as well. He made sure before he left that the unit was working properly and was very honest when he said that it may need to be replaced in the near future. If and when that happens I will definitely use… Richards again. We actually know Richard himself as we see him downtown in our city and that’s why his company was the first I thought of when our AC unit started acting up. I would highly recommend Richards to anyone that needs A/C work. Thanks

I would give them 0 stars if I could. Terrible. I had an AC problem and when I called I explained the situation and where the AC unit was on the building and that there was no stair well or ladder on the side of the building. I wanted to be clear about that when scheduling it so that I wouldn't waste anyone's time. I have had someone come out here before from a different business and use their ladder to get to the roof where the condenser is. During the intense east bay summer heat, I thought I was going to get some relief. Nope. They come out and tell me that it isn't safe for the

Excellent service! I ignored my Home Warranty and hired them directly after recommendations. The repair and service was fast, efficient, knowledgeable staff, and at a reasonable price. So glad they were recommended to me!

My heating system stopped working in the first week of November when we had really cold temperatures. Based on almost 5-star rating on Yelp, I called Richards"s. That was a big mistake. They really took advantage of my situation and ripped me off. The service man replaced the controller, the main board, and changed me $399 just for that part - the retail cost of the controller board is $120 !! I asked him some questions and reluctantly agreed. At that point, may be he saw me as gullible and so decided to tack on some more loot. After replacing the main board, he did some testing and

AC died in the middle of unusual Contra Costa heatwave. Fortunately a neighbor suggested Richards. They sent out Joe Black (great guy) and within an hour our AC was working again. Big thanks to Joe and Richards Heating and air.

Consistently great service and it’s very reassuring to see the same technician over the last 9 years. Olim has provided excellent work since we moved here.

We heard of Richards through a referral on Nextdoor. Our ac system was not working properly, so called and made an appointment. They were available the next day between one and three, and showed up at 2:30. They touched base to say that they were on the way. Bonus! We have an old ac system , and were afraid that we would be pressured into buying something we didn’t want. When the technician arrived he was personable & professional . He found the issue and addressed it and we felt that it was a fair price. It turned out we needed a new capacitor and motor. He didn’t have the motor on hand ,

Fast, friendly, reputable, and knowledgable. Good pricing and a local business. What else could you possibly need?

Fast excellent service, very friendly staff and their products! We are very pleased!!! Thank you guys!!!

Joe came to fix my air conditioner today. He was on time, polite and replaced a part without trying to up sell me on things I didn't need. He also replaced my air filter for me (I had a new one in the garage) and told which ones to buy on Amazon at a much better price.

Super helpful, kind and courteous! Will definitely recommend Rich's to my friends and family.

Joe is the man. Had an issue with my A/C and contacted Richards (after being told by another company my whole system needed to be replaced at a cost of $20,000). First the receptionist on the phone was extremely friendly. She told their call rate and let me know someone could be out the same day after 2pm(mind you this was around 11am). she set the appointment and told me the tech would text me about 20 minutes before arrival. I received the text around 3:30 telling me Joe Black was on his way. Joe arrives and is extremely friendly and respectful considering the covid-19 concerns we face today

We have chosen Richards heating and AC to replace and move our furnace to the attic. We have done extensive research and got a quite a few quotes, but at the end, what made us make up our minds and choose Richards - is the way we were not pressured into agreement, but rather given time to make our own choice and were given quite honest feedback and explanations for how to choose best furnace/ AC combo to meet our needs. Its rarely when company takes time to thoroughly explain pros and cons about different models so we could understand our options.

We were scheduled for work pretty fast and are

Excellent experience! Olim Toscano fixed my heater within the hour on the same day he was called. He was very friendly, knowledgeable, and efficient. Great customer service too! Highly recommend! Thank you!

Sean was great! He diagnosed the issue and thoroughly explained what was going on. Despite the age of my system (24 years old), Sean was able to fix the issue swiftly. He also gave me tips on a longer term system for down the road, as needs arise. Overall pleasant experience dealing with scheduling and onsite service. Thanks very much!

Customer service is horrible. I live in an apartment complex and our ac has been out for two weeks in 90 degree weather and we have been trying to get it fixed One day they were supposed to come in and we were expecting them all day and they never came in so we asked our manager why they hadn’t come in and they said that they had knocked on the door and we didn’t answer when in reality we never heard the knock and we were always in the living room because that was where our fan was on and that’s how we kept cool so the manager rescheduled and finally they came in only to find out that we

Alex (the service manager at Richards) came to my house to troubleshoot my A/C. The compressor was shutting off in hot weather. He said that I needed to replace the compressor or install a new condenser unit and that either would remedy the problem. He replaced the compressor and charged us $1200. It did not fix the problem. Before he left my house, I asked what to do if I had a problem. He said that I wouldn’t because condensers last 10 years. When I called him back in to re-diagnose, he said that I would have to spray the coils with water whenever the compressor shuts off. Alex from Richards

Great company to do business with. Very pleasant and professional and price is reasonable.

I called to see if I could schedule an appointment for maintenance and inspection. I left a message with the office and Richard called me back within 15 minutes. He was helpful and got me scheduled quickly. I had made many phone calls to other service providers, he was the most prompt and helpful. Many still haven't called me back even hours later.

This guy is AMAZING!!!! It was going on midnight and no one was returning my calls. The twist is I am here on the east coast, just outside of Baltimore. I was terrified I've never heard any sounds like that in the 5 years i've lived in this apartment. I know nothing about furnaces, I mean NOTHING. I was soo scared, was this a fire hazard? was it leaking something poisionous?? The thought came to me "it's only 8:30pm on the west coast", Is there a chance a repair person in that nice state of California would be kind and listen to the noice from over the phone? I realized whoever I called might just

I called a company in San Ramon to come and take a look at my A/C unit, basically I was told my unit needed to be replaced. I got a 5k quote from them. My neighbors recommend I get a second opinion before replacing anything and I was referred to Richard.

He was super sweet over the phone , he was able to get Olim (totally spelled his name wrong) to my place the next day.

Olim was absolutely informative and super sweet. He actually fixed my A/C issue for $285. My thermostat was broken and some thing needed to be cleaned. He was there for a couple hours but didn't leave until my A/C unit