This is very normal. If you are like most people, your life is busy. And it can be a little overwhelming to try to juggle your normal routine while planning your move to your new home while trying to find the time to get mortgage paperwork completed, taking care of the kids, allowing time for your significant other, and designing your new home.
We think your move should be a wonderful experience - Without Stress! Island Express Movers is a family-owned and operated Moving business. We provide reynoldsburg, OH and surrounding areas with state-of-the-art equipment and top-noch employees. Our guys are local, professional and are properly trained in techniques meant to protect your furniture and themselves in the most efficient way possible.
We think your move should be a wonderful experience - Without Stress! Island Express Movers is a family-owned and operated Moving business. We provide reynoldsburg, OH and surrounding areas with state-of-the-art equipment and top-noch employees. Our guys are local, professional and are properly trained in techniques meant to protect your furniture and themselves in the most efficient way possible.
Services
Did you sell your home quicker than expected and need temporary storage before moving into your new home? We understand your need to protect your household goods and keep them safe and protected from the extreme heat and humidity of the South. There is no requirement for length of time to store, and we bill you monthly so you don't pay for storage fees up front.
Everyone has a nice piece of furniture that is precious to them. Handling it carefully is what we do best. Whether you have a Grandfather Clock that has been passed down a few generations or you have an antique upright piano, we have the equipment and know-how to make sure it gets handled with kid gloves.
Reviews (1)
Emily Howell
Jun 12, 2024
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I was first made aware of Island Express Movers because they left a flyer on my door. I noticed that they were offering moving services at a 10% discount. Since I was about to move I decided to check out their website and everything looked legit. I assumed since the owner lived in the same complex as me, they would be crazy to scam or associate in an illegitimate manner. Big mistake.
I spoke to Whitney (Which I have learned is the owners wife) who assured me that a 1 bedroom move should take no longer than the 3 hour minimum. We booked the movers to arrive between 1 and 2. I paid my $100 deposit by credit card.
On the day of the move, the owner called me and let me know the movers would actually be early. So I made sure I was prepared.
At 1:42, I grew concerned about them showing up at all. The movers showed up a little after 2pm. They took their sweet ole time coming out of the rented U-Haul truck and up the stairs to greet me. I let them know every single thing I was moving was located in the room by the front door. They looked at me confused and asked to check other rooms to make sure nothing was left behind. Almost as if someone could not be organized and prepared.
They started moving my boxes 1 by 1, no literally they used their delicate hands, fully accessorized with a diamond pinky ring to lift EVERY SINGLE BOX one by one to ensure that was the box that they wanted to carry. They did not carry more than 1 box at a time, so they single handedly lifted each box to ensure they were not carrying the heaviest ones. They ever so carefully walked down the 12 steps to the truck making sure not to scuff their brand new jordans on the way.
About 2.5 hours later, we were finally on the way to the new place.
Once we got there, only one guy was working because the other decided to stop and take a shit in my bathroom while I ran to get them the water that they had asked for.
It took a total of 6 hours to move to a 1 bedroom apartment. 30 boxes. 1 king bed. Couch and a few odds and ends. Upon payment they demanded it be cashapp or Zelle. I told them I had neither and they started complaining about how I need to pay. I offered my credit card and they flat out said I could not pay with a credit card. The total was DOUBLE my original quote. They made sure to drag out EVERY.SINGLE.MINUTE of this move. I finally called my bank and made sure I was able to Zelle without any risks. They assured me I was safe to do so, so I sent the payment. OH! But not before one gentleman decided to offer his services of helping me make my bed that came with a sinister wink. Once they left, I texted the owners looking for a receipt to see what I actually had been charged for. No 10% off discount. No discount on the fact they used their time to shit in my bathroom. Nothing. Just a double-charged bill.
I texted the company the next morning about my concerns. They replied with a half-ass response about giving them 48 hours to look into the issue and they take these issues seriously. I neglected to also let them know about the damaged dresser, damaged door and missing box. I figured, one issue at a time. 48 hours and 1 minute later, I heard nothing from them so I called my bank. And would you guess I can’t file a dispute since I used Zelle. They made sure I had no way to recoup my money due to their negligence.
I started researching their company and I am honestly shocked at the amount of fraud I was able to locate.
They are not DOT registered. They have no permission to operate in a trucking capacity in any transportation manner.
Most of the “reviews” on their site are fake. A quick reverse search showed that. I have been in contact with every single company they stole photos of.
The picture of the large piano, showing how they can safely move furniture, also not theirs. It is a duplicate of a hotel in Japan.
Their entire site is copyrighted. Which I am pretty sure makes this whole scenario a lovely case of Copyright infringement.
I honestly wish I had done proper research before I hired this company. Typically I use larger, commercial companies and this time I wanted to try and help a smaller company instead.
Charite and Whitney Gonzalve are the epitome of what it is like to be despicable human beings. They are a prime example of what is wrong in this world. They are complete scam artists and deserve every millimeter of bad karma coming their way
I spoke to Whitney (Which I have learned is the owners wife) who assured me that a 1 bedroom move should take no longer than the 3 hour minimum. We booked the movers to arrive between 1 and 2. I paid my $100 deposit by credit card.
On the day of the move, the owner called me and let me know the movers would actually be early. So I made sure I was prepared.
At 1:42, I grew concerned about them showing up at all. The movers showed up a little after 2pm. They took their sweet ole time coming out of the rented U-Haul truck and up the stairs to greet me. I let them know every single thing I was moving was located in the room by the front door. They looked at me confused and asked to check other rooms to make sure nothing was left behind. Almost as if someone could not be organized and prepared.
They started moving my boxes 1 by 1, no literally they used their delicate hands, fully accessorized with a diamond pinky ring to lift EVERY SINGLE BOX one by one to ensure that was the box that they wanted to carry. They did not carry more than 1 box at a time, so they single handedly lifted each box to ensure they were not carrying the heaviest ones. They ever so carefully walked down the 12 steps to the truck making sure not to scuff their brand new jordans on the way.
About 2.5 hours later, we were finally on the way to the new place.
Once we got there, only one guy was working because the other decided to stop and take a shit in my bathroom while I ran to get them the water that they had asked for.
It took a total of 6 hours to move to a 1 bedroom apartment. 30 boxes. 1 king bed. Couch and a few odds and ends. Upon payment they demanded it be cashapp or Zelle. I told them I had neither and they started complaining about how I need to pay. I offered my credit card and they flat out said I could not pay with a credit card. The total was DOUBLE my original quote. They made sure to drag out EVERY.SINGLE.MINUTE of this move. I finally called my bank and made sure I was able to Zelle without any risks. They assured me I was safe to do so, so I sent the payment. OH! But not before one gentleman decided to offer his services of helping me make my bed that came with a sinister wink. Once they left, I texted the owners looking for a receipt to see what I actually had been charged for. No 10% off discount. No discount on the fact they used their time to shit in my bathroom. Nothing. Just a double-charged bill.
I texted the company the next morning about my concerns. They replied with a half-ass response about giving them 48 hours to look into the issue and they take these issues seriously. I neglected to also let them know about the damaged dresser, damaged door and missing box. I figured, one issue at a time. 48 hours and 1 minute later, I heard nothing from them so I called my bank. And would you guess I can’t file a dispute since I used Zelle. They made sure I had no way to recoup my money due to their negligence.
I started researching their company and I am honestly shocked at the amount of fraud I was able to locate.
They are not DOT registered. They have no permission to operate in a trucking capacity in any transportation manner.
Most of the “reviews” on their site are fake. A quick reverse search showed that. I have been in contact with every single company they stole photos of.
The picture of the large piano, showing how they can safely move furniture, also not theirs. It is a duplicate of a hotel in Japan.
Their entire site is copyrighted. Which I am pretty sure makes this whole scenario a lovely case of Copyright infringement.
I honestly wish I had done proper research before I hired this company. Typically I use larger, commercial companies and this time I wanted to try and help a smaller company instead.
Charite and Whitney Gonzalve are the epitome of what it is like to be despicable human beings. They are a prime example of what is wrong in this world. They are complete scam artists and deserve every millimeter of bad karma coming their way
