Market research can assist every service business by providing direct insight into the operational efficiency of any company. Through a recent evaluation of current customer service levels, sales efforts, product knowledge, and location appearance; a client is able to understand where strengths as well as weaknesses exist.
The information provided by our audits will aid management in the development of programs to enhance customer relations and repeat business. Providing great customer service each and every day is a challenge for any company. A strategy is therefore needed in this ever-changing business world to retain and build customer loyalty.
The information provided by our audits will aid management in the development of programs to enhance customer relations and repeat business. Providing great customer service each and every day is a challenge for any company. A strategy is therefore needed in this ever-changing business world to retain and build customer loyalty.
Services
Strategic Reflections, Inc. is a National Business Consulting Firm which provides retail stores, financial institutions, grocery stores, convenience stores, and restaurants a direct insight into their customer experiences. The senior partners in Strategic Reflections have been coordinating customer research and market research projects since 1988 for regional and national clients.
Strategic Reflections, Inc. offers a management by metrics process. We understand that in the rapidly changing world of your customers, you and your management team need quick access to your customer's opinions about recent experiences.
Whether operating a small grocery chain or a large national chain, setting company standards and employee expectations across all areas of operations for a consistent customer experience is crucial to your business and provides consistent dialogue for addressing issues and communicating opportunities.Identify your customer contact departments which impact your customer experiences and design a fair evaluation process.
Whether operating a small grocery chain or a large national chain, setting company standards and employee expectations across all areas of operations for a consistent customer experience is crucial to your business and provides consistent dialogue for addressing issues and communicating opportunities.Identify your customer contact departments which impact your customer experiences and design a fair evaluation process.
Strategic Reflections, Inc. offers a management by metrics process. We understand that the face of convenience stores across the US has changed dramatically within the last few years. Once known as a convenient stop off to pick up bread and milk, now has transitioned into a "Go To" bustling hub where your customers grab hot food on the go, fuel up or sit and enjoy a cup of coffee and a fresh donut in an inviting seating area.
Strategic Reflections, Inc. recognizes that the face of banking across the US continues to evolve. Expanded products delivered through an array of outlets - branches, worksites, internet, mobile and more - can leave customers appreciative of the options but confused by the choices. And that's why great customer service distinguishes the best from the rest.
Strategic Reflections is proud to provide critical customer experience data in efficient and user-friendly reporting. Strategic Reflections has the technology, experience and expertise to implement a market research program to meet the needs of each client. The business world is characterized by rapid change, unexpected shifts, and relentless competition.
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