Puritan Cleaners has been proudly serving our neighbors since 1937 and we've had the good fortune to be named Richmond's Best Dry Cleaner for over 30 consecutive years. When you trust our team, your clothing will be returned to you ready to wear - without annoying tags or odors. We offer consistent and dependable garment care with a smile every day.
Our team takes pride in providing our customers with superior service they can trust. It's what has made Puritan Cleaners a market leader year after year. Home Delivery is FREE.really! Pay the same price as you would in any of our stores. It's convenient - you don't even have to be at home! It's award winning.
Our team takes pride in providing our customers with superior service they can trust. It's what has made Puritan Cleaners a market leader year after year. Home Delivery is FREE.really! Pay the same price as you would in any of our stores. It's convenient - you don't even have to be at home! It's award winning.
Services
At Puritan Cleaners, we are all about your experience. We've been recognized as one of America's Best Cleaners and Richmond's Best by the readers of Richmond Magazine and Style Weekly for many consecutive years, and we believe our attention to detail is a big reason why we've maintained our top ranking.
Save Time - Let Us Do the Laundry. Enjoy the convenience of fresher, cleaner clothes and save your time for the things you love. We use the best cleaning system, detergents, and equipment to ensure your garments come back as clean, bright, soft, and stain-free as possible. We can revive your favorite handbag or purse.
Store Manager: Oversee one of our stores and employees while helping to maintain and improve our 4.8 star rating!. Customer Service Representative: Work in a comfortable indoor setting while helping clients to have an exceptional experience visiting our stores. Shuttle Driver: Clean driving record candidates get opportunity to interact with lots of employees as they pickup/deliver from our main facility to our stores.
Puritan Cleaners has again been voted the Best Dry Cleaner in Richmond by the readers of Richmond Magazine. This year we were recognized for being the 'Best Green Cleaner' and for having the 'Best Shirt Laundry'. Once again, more quality and convenience for you makes us the market leader year after year.
Dry Cleaning is all about professional care. If a garment is label "Dry Clean Only", it means improper care can cause them to become damaged - even change color or lose shape. These pieces require the highest quality, most gentle solutions and professional cleaning techniques. Unlike other professional cleaning methods where garments are immersed in water, dry cleaning uses less that 1% water.
Reviews (20)
Geralyn B.
Jan 12, 2022
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Diane Atkins
Jan 06, 2022
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Lauren O.
Oct 20, 2021
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I much prefer the location on Midlo Turnpike to this one but still receive good results here. The staff isn't quite as friendly and efficient at this location and on many occasions I've noticed my clothes not being cleaned appropriately or fully. Also, when I inquired about delivery and pick up services, I wasn't offered much help besides to call the guy who drives the truck... is this standard protocol? Seems odd. I'll stick to the location on Midlo.
Ellen Davidson
Oct 19, 2021
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Carolyn C. Johnson
Oct 03, 2021
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Robert O.
Oct 25, 2020
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Kenny Y.
Sep 28, 2020
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Laura K.
Dec 14, 2019
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I am a business owner, so it pains me to write this. However, this has been one of the worst experiences I've ever had with a business, My sour experience has been chronic. One bad experience after another. My items garments lost, taking forever to recover & when I returned a shirt that wasn't mine, I got charged again for cleaning it & to this day I get reminders to pick it up, when I had delivery service only. I've made many calls, received a lot of promises & never, ever was my order handled properly. I called & asked them to delete from their database & obviously
Kelsey S.
Nov 26, 2019
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When I moved to Richmond, I figured there were good reasons to use the dry cleaning company with the most locations. Surely that meant more service options and a streamlined system for returning your clothes to you. What it actually means is less care taken and more room for error. Every time I've taken my cleaning to Puritan (not just this location), they've done something wrong. Twice, they've sent my dress shirts to the wrong store for pickup (I thought they didn't send laundered shirts out?). Another couple times, I needed alterations, but they didn't complete the work
Lew S.
Oct 30, 2019
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I have never seen a dry cleaners with actual customer service.
I was SHOCKED how well the company has implemented customer service so well. I did not expect this from a dry cleaners, let alone its hard to find this good of customer service in ANY business.
A little expensive, but now I see why.
Great attention to detail, and amazing customers service. I'm still shocked LOL
I was SHOCKED how well the company has implemented customer service so well. I did not expect this from a dry cleaners, let alone its hard to find this good of customer service in ANY business.
A little expensive, but now I see why.
Great attention to detail, and amazing customers service. I'm still shocked LOL
Susan S.
Mar 24, 2019
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I have been a Short Pump customer for many years. Recently I have had to rewash 3 sweaters that had a chemical smell and caused a rash around my neck. A sweater jacket that can only be dry cleaned had to be hung for 3 weeks in a bathroom for the same smell dissipated. Yesterday the line blouse was washed, the collar was not pressed, and none of the buttons were done so that it hung precariously on the hanger. I have paid high prices for all of these items (even yesterday), and I am going to have to find a new cleaners. The manager (in a previous visit) did tell me that the smell was also in
Megan J.
Mar 08, 2019
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Extremely disappointed with the customer service at this Puritan Cleaners. I dropped of multiple blouses and a sweater and asked for a rough estimate, I was given the $35-$40 range for what I had dropped off but they did not have a price list. Upon picking my items up it was $69 total for the items which is absolutely outrageous. I called when I got home as there was no receipt attached and I was curious about the itemization. I spoke with a gentleman on the phone who said they did not have a price list and that it was just what it cost. Disappointing and be taking my items elsewhere.
Lisa C.
Mar 07, 2019
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I have used Puritan cleaners at different times and locations throughout the city.. This is now the closest one to me and by far, the best customer service oriented one for me. They greet all with a smile and a kind word. Even if they don't initially remember me by name, the welcome is sincere and not forced. Today I went in and out Tyler went the extra mile for me, offering solutions to a pricing issue. Who does that today??? Taking the extra time to recognize me as a valued customer and assisting in a major way! I didn't get the name of the other two associates but their smiles and
Ralph R.
Dec 08, 2018
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Definitely not worth the money they charge. Avoid this cleaner or at least this location. Been trying to give them the benefit of the doubt for a couple of weeks but today I am done. First they lost a shirt and three weeks later still no resolution. I have the ticket that shows 18 items turned in and they returned 17. Had an employee tell me that they must have miscounted on my ticket,implying they didn't have the shirt. But somehow I received a little found item bag with the rest of the clothes that had the cuff links off that shirt. I've dealt with three separate employees about this
Leanne K.
Nov 02, 2018
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Puritan Cleaners is superb. The product, which is to say their clothing cleaning service, is beyond compare & their personnel and the service they provide is exemplary. Natisha gets an A++++ for friendly, helpful, courteous service. I could take advantage of the pick-up/delivery option, but it is such a pleasant experience going in to the store that I actually prefer making the stop. The reward of the friendly greeting and efficient service is worth the small effort of getting out of the car!
Richard D.
Oct 29, 2018
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Vicki P.
Sep 30, 2016
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Using their priority bag is seems very convenient, but in my experience it just leads to disaster. I know Puritan handles a lot of volume, and they clearly have a system in place to process it all and get it back to the right spot. But there are some pretty glaring holes in that process. I don't know if I'm just the lucky one that keeps finding the holes, or if my experience is common. But I've learned my lesson and will not use their services again.
The first time I used the priority service, I picked up the clothing and the Priority bag. But they had given me someone else
The first time I used the priority service, I picked up the clothing and the Priority bag. But they had given me someone else
Shawn H.
Apr 22, 2016
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Really impressed with the courtesy and professionalism displayed by Chris at this location. I am headed out of town today as of 1 and had completely forgot about it as I had just put my suit and some dress shirts in the cleaners.... I called to advise and see if anyway they could either stop the process or complete the cleaning and have it by 1 pm Friday (Do note I had put it in after 5 pm on Thursday) not only was he able to get it done but he handled it very professionally . 5 stars in my book Chris I hope management there sees what you bring to the table with going the extra mile and taking
Emily T.
Jan 29, 2014
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This cleaner is expensive but my clothes came back clean! This is the second dry cleaner I tried in my area on the far West End and although I paid over $30 to clean a trench coat and a dress, I will likely return to Puritan. The service was friendly and I got my clothes back the next day. My trench coat had a grease stain near one of the pockets and they were able to clean it up. Both my jacket and my dress were cleaned very well and neatly pressed when I picked them up - so much better than the other cleaner I used!
Scott M.
Mar 07, 2013
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