Outbound freight volume from California is at unprecedented level. This has caused a huge capacity crunch with both intermodal and over the road providers with rates reaching historical levels. Clear Lane offers economy service at rates considerably lower than asset based LTL carriers. With the increased volume and limited capacity we have been forced to source capacity at much higher costs.
As of result of the increased costs, Clear Lane has implemented a "California Capacity Surcharge" of $30.00 per shipment. This surcharge will be in effect until further notice and will affect shipments originating in California and Nevada. Due to the high volume of shipments, the transportation systems nationwide are over capacity resulting in delayed shipments.
As of result of the increased costs, Clear Lane has implemented a "California Capacity Surcharge" of $30.00 per shipment. This surcharge will be in effect until further notice and will affect shipments originating in California and Nevada. Due to the high volume of shipments, the transportation systems nationwide are over capacity resulting in delayed shipments.
Services
Clear Lane Freight Systems, Eco friendly - Economy long haul LTL solution for 3PL's and their customers. Clear Lane Freight Systems was founded in 2012 by LTL (less than a truckload) industry veterans Tom Nagel and Ingi Torfason. The goal was to fill a need for economical long haul LTL service. Ingi and Tom have the unique experience of having worked in both operations, quality and sales management for major carriers for decades.
We handle general commodities with the exception of hazardous materials. There are some delivery sites we do not accept shipments for such as grocery warehouses, convention centers. Any questions please contact customer service. We consolidate LTL shipments at a number of locations and when the trailer is at full capacity we move to destination for delivery.
We take pride in providing competitive rates and being a one stop shop for our customers. We have a quotes team to assist with inquires and insurance for those customers that want a little bit more protection. In addition to our Customer Service line and email address we also provide tracking updates on our website for our customers.
We take pride in offering a personalized customer service that sets us a part from our competitors. You are only a phone call away from our experienced customer service staff that will provide you with assistance with tracking/tracing a shipment, document retrieval or answering any questions you may have.
Looking for a way to reduce the costs of shipping less time sensitive shipments? Clear Lane Freight Systems offer superior economic LTL service to meet your needs. Our network of nationwide trusted agent pickup and delivery partners and efficient line-haul network provide dependable LTL service at a cost that asset based carriers cannot beat.
Reviews (9)
Ian Devine
Dec 31, 2021
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This is the worst delivery company in existence. We ordered our products for the holidays in June, I understand there was a shipping delay on many things so we ordered early. December 1st we get notified that the delivery will be happening soon. I call and let them know our hours are 11am to 8pm Monday - Saturday, they say no problem. The 8th comes and goes and no delivery. I call again and they say it will be delivered soon. I let them know the hours again, they say no problem. I call again twice after that because still no delivery and let them know the hours again and again they tell me no problem
James Patterson
Nov 14, 2021
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Item was shipped through this company over a month ago. Sat in their Akron facility for a week shipped it back to Chicago then the agent tells me that the trailer now is on a train to New Jersey. This is a part for my company’s truck that was to be delivered October 27th and now it is November 11th and they aren’t a shipping company they use actual shipping company’s to do the work and the customer service is awful, was told I’ll Get it hopefully next week but that’s dependent on the 3rd party freight company. So if anyone is considering using this company I would highly recommend not
Joshua Schlueter
Nov 11, 2021
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Advertises the lowest shipping prices available, then sells the shipment off to a 3rd party and never responds again.
Maybe it gets delivered maybe its lost forever. Their customer services only job is to give you the run around, they never are able to track anything.
NEVER USE CLEARLANE
Reply to Response from the owner.
This is the fastest I have ever been contacted by ClearLane, I have a customer service ticket opened and have called the seemingly broken customer service line over and over today. (The line keeps you on hold with music for 8 minutes then transfers to a beeping line, not sure
Maybe it gets delivered maybe its lost forever. Their customer services only job is to give you the run around, they never are able to track anything.
NEVER USE CLEARLANE
Reply to Response from the owner.
This is the fastest I have ever been contacted by ClearLane, I have a customer service ticket opened and have called the seemingly broken customer service line over and over today. (The line keeps you on hold with music for 8 minutes then transfers to a beeping line, not sure
Marcy Onan
Oct 30, 2021
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The shipping/freight had its problems and delays but there is a woman in their customer service department named Merri that helped us out so much in supporting some of our delayed shipment. She gave us 4-5 updates a day and saw its delivery until the end. Kudos to her, she made the experience much better.
Steve Dietz
Oct 28, 2021
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Still waiting for a pallet that was picked up on September 27th, today is October 24th. Transit time was supposed to be 10 days.
I've called at least a dozen times and unlike other reviewers they have always been polite to me, when they tell me, "It will be there within a day or two at the most".
So it's 18 days late and I'm concerned if it will ever arrive.
I've called at least a dozen times and unlike other reviewers they have always been polite to me, when they tell me, "It will be there within a day or two at the most".
So it's 18 days late and I'm concerned if it will ever arrive.
Tamara Ayala
Oct 25, 2021
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Customer Service - not responsive, and if they do respond they are not professional at all. The Customer Service Manager named May is rude and NOT professional. You ask them for an update for a load that left on 10/4 and all they keep saying its delivering tomorrow, its delivering tomorrow. Unbelievable!! Our company will no longer be using Clear Lane for our loads.
Wesley Smith
Oct 23, 2021
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This company is a great way to throw your money in the trash and waste your time. I bought a quarter panel to repair a car. The part arrived in Memphis where it was clearly dumped to rot. I've been calling everyday for 2 weeks and every day I get the same response. "It'll be tmw, it'll be tmw, it'll be tmw." I'm guessing my part might show up on a day called "tomorrow" in 2030. All sarcasm aside this business has no intention of ensuring your shipment arrives. They sell your shipment out to a third party and that third party has no interest in completing the job. This has been the worst shipping
MercaGood
Sep 23, 2021
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The service of this company is terrible, a shipping that was quoted as 7 days transit was delayed by additional 28 days (5 times the quoted time) and until today there is not a near delivery date to receive it. This is not acceptable at all. When we contacted them to identify the problem and to know how we could speed up the process their only answer was that they can not guaranty shipping times and anything else. Moreover, the price of the service is not cheap. We do not recommend this company to anyone. If you could use other curriers like UPS or DHL is much better, you will pay more, but you
Matthew Wasteney
Mar 14, 2021
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From a Corporate Executive standpoint, the thought of having to post a review on another company to illicit an response to several calls is alarming by any standard. Our company custom built a very expensive custom food unit for our wonderful Clients in Louisiana. The unit was somehow lost in transit, and arrived to our Clients completely destroyed.
After numerous unanswered phone calls, and hours of being on hold over the span of a week, we are resorted to posting this review on our Clients behalf.
Reference Tracking #1006828
After numerous unanswered phone calls, and hours of being on hold over the span of a week, we are resorted to posting this review on our Clients behalf.
Reference Tracking #1006828
