Henries Dry Cleaners

At first I was not very pleased with the service I received here, but now I can confidently say that Henrie's is doing things right. I had an issue with the services I received, and when I reached out they were responsive and helpful. They have gone the extra mile to make things right, and that is difficult to find nowadays. My faith has been restored in Henrie's dry cleaning, and I would absolutely recommend it. Very professional, understanding, and courteous. Great job!

I’ve been coming here for over a decade. They’ve always done a great job and had stellar customer service. This review isn’t for their Dry cleaning as I’ve had jackets, pants, suits, shirts and all my laundry for a period of time done here. When I went in a few weeks ago to get a tear on a jacket fixed I dropped it off and was told it would be about a week and was quoted something small enough for it not to be a big deal.
When I picked it up I noticed the receipt said it was also cleaned at the cost of $100 and then fixed. I had to send it back and the tear wasn’t fixed and asked why

The alterationist Brittney did a killer job on my Bad Religion hoodie. I love this thing and one day the zipper on it really broke. I was bummed and a friend of mine mentioned dry cleaners fix clothes, so I brought it here and it lives again!! She put a really cool gold zipper on it instead of the standard gold, but she asked if she could do that. I’m really stoked that this grungy hoodie has a second life. I’m sure your clothes will get fixed too.

I was hoping to get an item of mine dry cleaned and I saw henries advertised same day services so I got there at 8:40 am and gave the lady all my information and then she told me they can’t do the same day - which is fine but don’t advertise same day services if you drop off by 9am if it’s not true. I was disappointed and probably will not go again.

Just the best customer service every time. If you ever need alterations, their on-site seamstress is amazing. The people are so nice that I almost look forward to running this errand. Dryly cleaning is always done perfectly. Highly recommend.

Took a dozen shirts, a few pairs of slacks and a suit here. I picked them up two days later. They did a fine job. Felt like it was a little expensive but I do not visit dry cleaners often. Would suggest this place to anyone that needs a cleaner in the area. Will probably visit them again.

I have consistently had good experiences with Henries. I will continue to choose them to launder my shirts. For French cuff shirts, they include a decent-looking cufflink to keep the cuff's form.

My favorite dry cleaner in Salt Lake City. Easy drop off, pickup, or delivery! The do a great job for a reasonable price. They provide real time status updates via email/SMS Text message. Great locations and very convenient hours. Highly recommend!

This location always does an amazing job with everything! I have been bringing my dry cleaning here since 2013 and there has never been any problems.

Saw some of the bad reviews and all I can say that if something were to have happened that was negative, j am confident this location's staff would resolve it.

During COVID they have been coming to your car window to pick up your items and deliver them in the back of your car and take the payment from you. Very easy.

Positive: Professionalism, Quality, Responsiveness, Value
I took some expensive pieces to Henries for cleaning and alterations and I think they came back better than when I first bought them! I was SO impressed with the service and I will absolutely continue to take my items to their Salt Lake location. Thank you!
Service: Alterations

I've only lived in Salt Lake City for a year, and have been trying to find a good place to take care of my staple pieces and audition dresses. The people here were so friendly and helpful, and everything came back in pristine condition. I'm so happy to have found such a solid establishment that I can have confidence in if I have something very important that I need taken care of in a timely manner. I was also thrilled to find out that they also have a tailor, which is something I will most certainly be taking advantage of in the future. Thrilled to have found this place and I highly recommend them

Here's a perfect example if poor customer service: I brought in a t shirt with a stain on it. I asked them to try to get the stain out, left them, that was visit #1. Visit #2 I went to claim them days later, I asked if the stain came out, the woman replied "What stain?" I showed her, she said "We'll keep it and try to get it out." No apology, no admitting they had made a mistake. Assumed I would pay then without saying anything, just rang me up for it. I paid. Came back for visit #3, "Was the stain able to come out?" Short answer of just "NO."

Can't speak highly enough of Henries. My favorites coat was botched by red hanger and they completed fixed it and made me feel completely at ease. Will definitely be a regular customer!

They do a nice job but be prepared to be overcharged. Was charged $124 for 14 items to be cleaned and pressed. They explained that due to the 'buttons' on some shirts it had to be cleaned/pressed differently which makes it more expensive. I've gotten just as good of dry cleaning done for half the price elsewhere. Won't be going back.

Been going to Henrie's for over 20 years with no problems and no complaints. Today I was totally taken aback when the girls told me that they could not guarantee 2 day service. Brought in some clothes on Wednesday around 2pm and was told that the clothes would maybe be back Friday after 5...maybe, maybe...no guarantees! I could pay extra and get them back on Friday after 5. After walking to the car and thinking that I was going out of town on Saturday and didn't want to leave the laundry there for a week to 10 days....I went back in and retrieved my laundry and took it to another place

Henrie's dry cleaning is super. Besides leaving clothes crisp and clean, they manage French cuffs very nicely and shore up loose buttons should there be any.

Best experience I have had anywhere. They were extremely accommodating in rushing to get my wedding dress cleaned and pressed, as well as their tailor went above and beyond in helping fixing it after another place messed up. I am a customer for life!

Expensive services, mediocre quality, and unpleasant customer service. When I went in to pick up my 2 suits and a mended top the bill was $65. One of my blazers was $21 because it was lined! I mentioned the grumpy woman that I dropped it off with and suggested she might not have been a morning person...The cashier replied in a spacey manner, "well, is anyone?" YES. When your income relies on positive customer experiences then YES, you become a morning person. She had an awful time trying to explain my bill to me as well. I will not be returning. If they were better with customer service

Nice, friendly service. I've been coming here for a year and am pleased with the quality of their dry cleaning services. I hope to use them for years to come!

Recently over changed with no comp...

After two calls to double check the correct services and pricing for my husbands shirts, I dropped off 12 of them. When I came to pick them up (the next day, so quick service at least), I was charged almost TWICE what I had been quoted over the phone. When I asked the cashier why it was so much more than I had been told, she told me they had to hand-press the shirts (which is the service that I had been quoted for) and that if they didn't the shirts could scorch. I explained that I was frustrated with the pricing discrepancy and she gave me a blank stare and then asked if I would be paying

It's a shame I have to give one star to this business. It took nine days and $30 to get three patches on a Boy Scout shirt. They were two days late be on their own promised timeline with no explanation or apology. They did a poor job and charged $10 more than quoted. Staff was rude and unhelpful. I would never go here again.

I dropped off three pairs of pants for dry cleaning. When I got back to my office and looked at the receipt, I realized that they had been marked for laundry (ie a washing machine). I guess I technically didn't say "dry cleaning," but obviously someone working at a dry cleaners should assume that people intend to have their clothes dry cleaned when they bring them in. I wonder how many articles of expensive clothing they've ruined through this assumption that people want to waste their entire lunch break to bring in three pairs of pants to have someone else put them in a washing

I've been going here for years and I think Henries is simply the best in SLC. They handle clothing with care, are fast and have great customer service. On a personal note, I recently list my Grandfather and had a delicate Indian Suit (with lots of beading) that I need dry cleaned for my grandfather's funeral. They handed this with care and ended up getting it to us sooner than needed (it was a tight turn around time). In addition, they gave this to me for free of charge. I was so impressed with this act if kindness and the service I revived. It speaks highly of this company and it&apos

So far they have done excellent job cleaning our shirts. Staff is friendly and always comes out promptly to pick up the clothes from my car. My only issue so far has been a bit of untimeliness but they were good enough to comp my entire bill for the inconvenience.