We just finished putting in our new pool in Boerne, and are very satisfied! We found the staff to be very friendly and helpful, and the work crews professional and reliable. The pool was finished quicker than we ever imagined possible. We are excited for the temperature to warm up so that we can enjoy our new pool!
I highly recommend! What wonderful work you have done to create our new home. Your talent and efforts have resulted in a place we will enjoy for the rest of our lives, a masterpiece. Future generations will marvel at your skills. You were very helpful and patient, and your constant contact was very reassuring.
I highly recommend! What wonderful work you have done to create our new home. Your talent and efforts have resulted in a place we will enjoy for the rest of our lives, a masterpiece. Future generations will marvel at your skills. You were very helpful and patient, and your constant contact was very reassuring.
Services
Keith Zars Pools is dedicated to designing and constructing breathtaking custom pools and spas that transform each customer's backyard into their own personal retreat. We are committed to total customer satisfaction, not only with the end result but with every step of the design and construction process.
We are committed to providing our customers with care and maintenance through the lifetime of their pool ownership. Keith Zars Pools has a dedicated and highly qualified group of team members to help you maintain your investment by providing swimming poolrepairs and upgrades. Our technicians are licensed with the State of Texas and carry the required Residential Appliance Installers License.
At Keith Zars Pools, we understand our employees are our greatest asset. That's why we are committed to being one of the best places to work and build a career in San Antonio. By joining the Keith Zars Pools' family, you will become part of a company that embraces a people-centric culture of - Respect - Trust - Care.
At Keith Zars Pools, we understand our employees are our greatest assets. That's why we are committed to being one of the best places to work and build a career in San Antonio. By joining the Keith Zars Pools family, you will become part of a company that embraces a people-centric culture of - Respect - Trust - Care.
Company founder, Keith Zars, has been actively involved in several organizations, serving as past Board Chairman of the Master Pools Guild and past Board Member of the Better Business Bureau and the Greater San Antonio Builders Association. Today Keith and his Executives remain active participants in the organizations as leaders and members.
Reviews (18)
Victor Medina
Jan 17, 2022
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We had a geometric pool and spa built with KZP. The entire process from sales, design, planning, construction, and completion was smoother than we anticipated. Going into this project during the COVID-19 pandemic, my wife and I were aware of potential delays. While delays occurred, we completely understood the challenges during these times and never pressed KZP for a faster completion. The time it took to complete was the timeline my wife and I had set in our minds considering the present challenges going across industries.
Sales Stage: Ms. Beth Gerrard and her sales team were amazing. At this
Sales Stage: Ms. Beth Gerrard and her sales team were amazing. At this
Gregorio Palomino
Dec 30, 2021
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We would not do business with Zars pools again. We have been building a $300k pool for 12 months and the communication at the company is lackluster. Many promises were made and deliverables have not been met. We've been very patient and have seen our pool just sitting there full since October and have not even been able to enjoy it because the Zars employees and contractors seem to try and fix something, but something else goes wrong and then if it gets to be too late in the afternoon, they leave with the work not done and then they turn off other features and we can't even enjoy the hot tub. It
Susan Porter
Dec 27, 2021
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Randall Stout
Dec 07, 2021
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Five years in and this Keith Zars pool has been excellent. It is in a current Airbnb home and gets constant usage. No major issues at all and any small items that happen Keith Zars repair division fixes very quickly. Kent came up with a superb design and the pool was completed by the date I was told by true professionals. Unlike my brother’s pool built in the same area by a different builder that took over 9 months to complete. After the freeze Keith Zars was very quick to get repairs performed and get my pool back running to 100%. I highly recommend Kent and Keith Zars for designing and construction
Eloy Salinas
Dec 02, 2021
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When my wife and I decided to build a pool, we contacted 7 pool builders in and around the San Antonio area. After carefully reviewing all our options, we selected Keith Zars Pools. I can say now, with 100% satisfaction, we are glad we did! KZP has an outstanding team from the office personnel to the employees in the field. We were lucky to have Paul Espurvoa as our Superintendent. He is very knowledgeable and knows how to build a pool. Going through all the processes of building a pool including design, excavation, steel, concrete, and plastering, Paul was able to complete the build in a timely
Vickie Sanchez
Sep 08, 2021
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Our pool is complete and we are more than happy!!! Kent is an expert designer. We gave him ideas of what we wanted our pool to be and he designed an amazing multilevel pool and spa that is perfect for our backyard. We have multiple spaces to entertain including a bar area, fire pit area, and a future outdoor kitchen. The pool is an extension of our home not just something you put in your backyard as an after thought. Kent was always available to us. Our original tile was on back order. He came into the design center and help me to choose new tile. I swear the new tile choice was better then the
Melissa J.
Aug 04, 2021
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Yesterday, was the big day for plaster!!! Previously scheduled for Friday but canceled due to the heat-which I didn't understand exactly why until the project lead informed us yesterday that the lx glass is one of the best and most challenging products if too hot. The project lead was very nice and provided insight to how they are required to get the lx glass to be applied.
Anyways it makes sense now...Prior to the crew beginning they politely recommended vehicles be moved to prevent any overflow on them. In addition, they used a pulley system with ropes to protect and make sure damages were
Anyways it makes sense now...Prior to the crew beginning they politely recommended vehicles be moved to prevent any overflow on them. In addition, they used a pulley system with ropes to protect and make sure damages were
Keri Spivey
Jul 23, 2021
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This is our second pool with Keith Zars Pools and we couldn't be happier. From the get go, they have been honest and upfront about total time from start to finish of construction of the pool, and overly communicate throughout the entire process. They also take the time to answer any questions. And, their craftsmanship and attention to detail is outstanding. We've worked with Kent Ely both times - he is knowledgeable, open and direct about the entire process, and ensures the client is happy. And, Terry is a great superintendent throughout the entire construction of the pool! For this 2nd pool, we
Manuel V.
Jul 19, 2021
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Do NOT use them! It has been almost 13 months since we started the process. 12 months since we have been under contract with them AND they still have not finished the pool! The owner of the Company called me personally about 10 months ago when we began to have problems and he assured me that things were going to run smooth. They have never ran smooth. Sometimes a full month passes and they never show up to work on the pool. Their job so far has been average at best, but they do a great job at lying to you. They say they are going to show up and never do. Even their subcontractors say the same
Jamie B.
Jul 16, 2021
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This has been the absolute worst experience and company that I have ever dealt with. We signed a contract in November of 2020. We were told by Wes Richter 6-8 weeks for completion with excavation starting in January. The stakeout didn't even happen until January and we were then told excavation would happen the beginning of March. Communication is horrible and so at the beginning of March we reached out only to be told, they wouldn't begin until June with an 8-10 week completion time (in writing).
We didn't take this as the final answer and so construction began on 15 March.
We didn't take this as the final answer and so construction began on 15 March.
Mark P.
Jul 04, 2021
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After months of looking for a good pool builder and being patient with each one given the restraints of Covid we decided to call Keith Zars. I Explained to the secretary the frustration we have experienced and she assured me I would be happy with my designer. Our designer came out and was friendly but never contacted us about our pool drafts after a few months of waiting. I text and had no response finally I thought I would give him another call and text. Tony finally texted back and said he would have our drafts of our new pool ready next week. Well next week came and went! I was patient
Erika Gilbreth
Jul 03, 2021
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Unbelievable service and quality workmanship! We are so thankful we chose Keith Zars Pools to complete our backyard oasis! Each crew that came out were experts in their area and so professional. Shout to to Kent Ely with Keith Zars Pools for his attention to detail and responsiveness throughout our pool build out! We are loving our backyard vacation spot!
Rhonda W.
Jun 18, 2021
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Our Keith Zars pool just turned one in April! We absolutely love the design Trevor created for our small backyard. The LX Glass pool finish in Sea Song is our favorite feature. Although the project started 6 to 8 weeks later than projected...it was worth the wait! The construction team was professional and our project manager Ron kept us updated. Our pool project started a month or so before COVID so it really didn't affect our process or completion in April of 2020. The service after the pool completion has been amazing. This is why we only wanted a Keith Zars pool and never considered other pool
Craig I.
Apr 10, 2021
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Maintenance is here do us when the pool man doesn't show up 50% of the time and the service manager doesn't care about his customers.
I had to call Keith Zars to get satisfaction and he, not the service manger who does not tell the truth to his customers and say the guy is coming and he doesn't. Not once but many times.
Did Keith make it right yes he did but why should I pay $220 a month and get no service.
Additionally, who will remain nameless with a fear of retaliation promised that he would send a guy when we came home from a long trip and the pool was a disaster he said he
I had to call Keith Zars to get satisfaction and he, not the service manger who does not tell the truth to his customers and say the guy is coming and he doesn't. Not once but many times.
Did Keith make it right yes he did but why should I pay $220 a month and get no service.
Additionally, who will remain nameless with a fear of retaliation promised that he would send a guy when we came home from a long trip and the pool was a disaster he said he
Marcy S.
Apr 07, 2021
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We have had our pool for a little over 3 years now and we love it BUT the flagstone around the pool has caused so many problems. Pieces come off in chunks and when it gets wet it turns into mud. It has ruined swimsuits and it's very hard to keep the pool and the area around the pool clean. I have emailed multiple times with pictures and no response so I called and spoke with several customer service representatives and they keep telling me it's 4-6 months out for someone to come take a look, which has been the response for over a year now. I tried putting a sealant on it and that all
Greg O.
Apr 01, 2021
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I'm altering my prior review of 1 star to 4 stars now,, based on the mass of humanity working on my dad's pool today and also my ignorance of labor shortages, Covid 19 restrictions, etc.
Thank you for making my Father's life a little easier by making the efforts to get his pool finished sooner than later.
Thank you for making my Father's life a little easier by making the efforts to get his pool finished sooner than later.
J. J.
Nov 24, 2020
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Keith Zars built my pool in early 2020 and I have referred several people who have used them after seeing the beautiful pool they built for my family. As with building anything, there were a few minor issues but they stand behind their pools and have fixed ever minor issue without complaint. I have KZP clean it weekly and also pay for the yearly protection plan because I hear that it is well worth it with the high cost of pool equipment repairs. I highly recommended them and will keep referring my friends and family to KZP.
Jamie H.
Jun 15, 2019
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Keith Zars built our pool around 2011. We always know when we see another Keith Zars pool because it's workmanship is second to none. If you want the best looking pool, yes you will pay for it, but it will be the best looking pool. They are long overdue for this review. Every aspect was an A+ and to this day they never cease to amaze me at how well they service my pool. We actually have another company clean it but we pay for the yearly protection plan because it is well worth it. Things break. And the invoice always says "$0". Our heater blew up a few years ago causing copper to
