NPI is an integrated IT services company that makes your technology environment a powerful, reliable vehicle for reaching your goals. You get the best business IT support and network security from a company with decades of worth of experience. We operate the "Vermont Way", with a focus on building solid business relationships through innovation, collaboration, and trust.
Our services are strategic: we keep you ahead of the curve, building on your staff's knowledge and expertise. When you need us, we are right there providing on-site and remote IT support. And when all your technology works as it should, projects get done on time, security is rock-solid, and problems give way to productivity.
Our services are strategic: we keep you ahead of the curve, building on your staff's knowledge and expertise. When you need us, we are right there providing on-site and remote IT support. And when all your technology works as it should, projects get done on time, security is rock-solid, and problems give way to productivity.
Services
NPI was founded in 1988 with a commitment to the highest level of service for our clients. Over the years, we have grown to provide technology support and managed IT services a variety of businesses in the Northeast, some of which also have offices elsewhere in the U.S. and in Canada. Our full spectrum of managed IT services relieves businesses of the burden of day-to-day technology and infrastructure management.
NPI is an innovative technology management consultant and a provider of comprehensive IT support services in South Burlington, Vermont. For over 30 years, we have provided clients with technology solutions that make their systems into powerful, reliable contributors to their success. Our work begins by ensuring that you have the best possible system and network - and as these evolve, we're your trusted advisor and trouble-preventer.
Your first conversations with us will often be owner-to-owner. What really matters to you? What are your business objectives, and how can technology help to achieve them? We then engage with your people at various levels, always asking smart and informed questions. Our first project for a prospective client is usually a network assessment.
For all NPI clients, the IT Strategy Review is a periodic get-together in which we look closely at where you are in meeting your goals, where you're going, and how your IT system can help you get there. It's a two-way, guided conversation between you and your IT strategic planning consultants that makes your options simple and clear - then develops a "road map" (IT strategic plan) to allow for accurate budgeting and to prevent surprises.
Costs vary depending on the comprehensiveness of the agreement. Some businesses are willing to assume more risk, so opt to have limited aspects of their network managed in exchange for lower monthly cost. Others choose a vendor to oversee all aspects of their infrastructure, computers, end-user support, and telecommunications to improve their security posture and reduce their risk of downtime.
Reviews (6)
Jennie Lutton
Apr 04, 2021
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Positive: Professionalism, Responsiveness
Yesterday was a very challenging day and Michelle did an outstanding job as she navigated the issues. I can’t compliment her highly enough. Not only was her technical savvy helpful, but her people skill were a huge help as well. I know I went home feeling a bit better about the day based on her compassionate words.
Yesterday was a very challenging day and Michelle did an outstanding job as she navigated the issues. I can’t compliment her highly enough. Not only was her technical savvy helpful, but her people skill were a huge help as well. I know I went home feeling a bit better about the day based on her compassionate words.
Donna Aldrighetti
Jan 15, 2021
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Technology is very important in what we do at MMR, LLC. We have a plan; we know exactly when each piece of equipment needs to be replaced. Our recent move to the Cloud was flawless! NPI monitors our system 24/7, and they’re on it if anything happens. The Canopy service makes my life a whole lot easier.
Mariann Tilton
Nov 16, 2020
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Rick Thurston
Jan 12, 2020
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We started working with NPI in 2013. Since then they have guided us through such obstacles as Cyber security, cloud based servers, and hardware and software upgrades too numerous to mention.
We have found that the service they provide, though not inexpensive is extremely valuable to the success of our company.
NPI has become a true business partner with International Coins & Currency Inc. They have provided us with great service from their very talented employees.
I would recommend this company to any business who has any concerns regarding IT equipment, software, or cyber security. Their expertise
We have found that the service they provide, though not inexpensive is extremely valuable to the success of our company.
NPI has become a true business partner with International Coins & Currency Inc. They have provided us with great service from their very talented employees.
I would recommend this company to any business who has any concerns regarding IT equipment, software, or cyber security. Their expertise
Deb J.
Nov 26, 2019
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Iamrhart
Jun 24, 2019
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Not impressed with the company. The communication with them is terrible. I would not recommend interaction. Unorganized and false promises, customer (lack) of service would describe them best. I started talking to M. Was sent a request for testing, completed it, asked to come in for interview, they asked me to test again as if they lost the first test, then no communication for over a month, they said they would call me in X number of days, never happened. Then a few weeks later i get an email for a THIRD test, its the SAME TEST AS THE FIRST TWO, then a request for a personality test, THEN a request