Eventmasters

Just heard they are permanently closed. Bankruptcy Jan 18th. We are out $400+ plus no tables and chairs for our wedding.

PLEASE DO NOT RENT FROM THIS COMPANY! There are countless issues we had from damaged and broken tables, chairs and heater not working to our main issue being the safety they put my family in setting up a tent improperly! They set up a tent after promising me if it was snowing they would NOT due to safety! They went ahead and set up the tent while it was snowing and DID NOT put up all the proper support posts! In the first 12 hours of installation, the tent was caving in and we could NOT go under it in fear of it collapsing and killing someone! I have a 6 year old too and this tent was right up

DO NOT USE THIS COMPANY FOR YOUR WEDDING!! We got married in Incline Village, NV in August 2019 and this company was the absolute worst vendor hire that we hired.

Let me tell you ALL of the horrible things that happened.

1. When I showed up to meet with Christa in the Truckee office she arrived super late after I called her confirming that she would be in the office when they opened.
2. My meeting with Christa for specialty linens was done 5 MONTHS BEFORE my wedding. She said that they can get the linens I loved. I sent in my final linen order about 1 month before the wedding and she said that

Eventmasters did an amazing job with the rentals and lighting for our wedding! Everyone that we worked with from the company, whether it was sales, billing or the set-up/tear-down crew was incredibly friendly, professional and helpful. Our venue was a family cabin on the lake, which came with a set of challenges including limited space for 50-ish guests and many flights of stairs to carry rentals up and down. The crew from Eventmasters was so accommodating with all of this, as well as when we needed to make last minute changes to the order. The guys came out for a site visit before the special

DO NOT TRUST THESE PEOPLE WITH YOUR WEDDING. Their service was absolutely despicable, but worst than that, they (the owner Rich Wilson in fact) DID NOT CARE when we voiced our grievances or make any attempt to make amends. Let me explain.

To preface things, we set up our event 2 months ahead of time. On a Tuesday, 4 days before the wedding, I received a voicemail from someone named Christa, asking if we could change our pickup date from Monday to Tuesday. I called back and left a message explaining we could not, as it was a rental house. No one called me back, so I had to take the initiative to

The Plusses:
-Accommodated us two weeks before small event (40 chairs, utensils for 20, heater, 5 small tables, garbage cans...)
-Prompt, friendly delivery and pick up
-Easy financial transactions

The minuses:
-Rentals showed wear and tear ($70 heater was falling apart in several places and my husband fixed it) ($3 wood chairs were beat up and not all working well)
-Flatware was wrong pattern - if they were out of style I wanted, they should have contacted me so I could choose another pattern
- photos on website are inaccurate - chairs, heater and garage cans look nice on website and were beaten

I have never in my life felt as compelled to write a review such as this. Ok...start by saying we had the perfect wedding. However, this company is a disaster.
1. Came to drop off delivery an hour and a half late on wedding day. We all arrived at 9am as they told us they'd be there, they arrived at 10:30 am.
2. About half our tablecloths had holes in them
About 25 of the 100 mason jars were so dirty the delivery guy apologized, and then my MIL took them home to wash them.
3. One of our heaters never turned on after they say their checked them all
4. Paid for set-up fees months ago, then they

I would highly recommend you find a different company. Sadly, they messed up my order and although they assured me it would be fixed in time for my wedding, they did not fix it. I had ordered two wood chairs for the groom and bride table, however I was given two white chairs. They did nothing to fix this, but assured me that I would have the two wood chairs provided the morning of my wedding. I was so disappointed, this is the last thing any bride needs on her wedding day.

Eventmasters did a great job with my wedding rentals. I secured a private estate for my wedding in Glenbrook NV--I only had access to the space 1-day prior and upon seeing it for the first time, I had to figure out the layout while the crew was delivering and setting up. They worked with me and were very adaptable as I changed my mind a couple of times. They arrived right on time and had to hassle with a huge flight of stairs from the street to get it up to the deck where the wedding furniture was.

I will say, that the farm tables I rented were pretty scratched up, however, i had table runners

I am very impressed with this party rental company. I had to change my order so many times and their sales team was so sweet and patient. They delivered and picked up my order on time. When you plan a special event, the last thing you want to worry about is a late delivery, missing item or items that are not in good condition and I have to say everything was perfect. The selection of items they have is great, they will provide pretty much anything you need for a party! Very highly recommended!

Event Masters did SUCH an amazing job with our event! Rich and Larissa were so helpful through the process from start to finish. I couldn't be happier with the service, knowledge and event supplies. The event was for 300 people and the decor came out beautifully. Highly recommend this company!!

My husband and I used event masters for our wedding last week at Granlibakken. When I first booked with event masters (which was a while ago) the lady I dealt with was so rude and rushed to get me off the phone after every time I asked a question. Then it came down to a month before the wedding and I was nervous that I was going to have a disaster like some people have stayed. HOWEVER, I worked with Larissa and she is a incredible! Larissa worked with me and the venue to make sure I had enough of what I needed and the correct sizing. Larissa was so patient and helped me along the way. Event masters

Eventmasters provided an outstanding customer service. Krista was very helpful with setting up everything for our Wedding in Lake Tahoe.
The team was very polite and professional. Also the product they've provided are excellent.
I would highly recommend anyone to check them out if you plan on having a event with a smooth hassle free arrangement.

Thanks Eventmasters for making everything perfect.

These guys saved my day! I had an arch fall through day before my wedding and I called them had a new arch booked and delivered in no time. I'm very thankful for them and appreciate how prompt they were to respond!

Thanks eventmasters!

The folks at Eventmasters were so helpful! We had our wedding this past Saturday, and Larissa was my contact. They allowed us to rent everything we needed the day before the wedding and then came and picked it up the day after. Because of the snowstorm that occurred, we had to shovel snow to make room for our wedding arch. They saw how much there was to do and actually came back on our wedding day to put it together (which was an extra trip up the snowy mountain). There was a miscommunication about tables and linens, and it was corrected immediately. The guys who dropped everything off even carried

Event Masters? More like Event Disasters. We rented our tables, chairs and table linens from event masters. I asked them what time they were going to drop off , they couldn't give me a time so I asked them to call me when they were on their way, they said they could do that and they would add a note on the order.

Drop off day we get back to the cabin and all the stuff was dropped off in the front of the house with no call. I look at the linens and they were the wrong colors, my worst nightmare as a bride because they wernt even a color I could use it was a mustard yellow color I originally

Kurt and Larissa did an amazing job of helping us put on "the best wedding ever". We had our ceremony and outdoor reception at the Lower River BBQ area of Truckee Regional Park. There were 160 plus guests at our wedding. Given the Lake Tahoe Ironman was using the same site early the next AM we had a very tight window of time to work with in regards to setting up and breaking down. Kurt and his crew went above and beyond the call of duty / arriving early AM to set up our huge tent / tables / chairs / ceremony site / etc etc and returning at 10pm to break it all back down. Kurt and Larissa

Maybe they'll do a good job for you, but we never got the chance to find out. Our wedding was rained out and they never had to deliver the ~$1000 of equipment we ordered. Nevertheless, the kept the FULL payment and refused any opportunities to work out a partial refund or some other solution. They're nice enough people, but it's hard not to think that they are willing to nickel and dime you, and profit off you in any way they can. Keeping ALL the money while not doing a job seems pretty slimy to me.

The people at Eventmasters were a total pleasure to work with for our wedding. From the very beginning when we visited their showroom, to throughout the process (even as I constantly changed my mind), they were patient and offered timely expertise along the way, which in the end made our day all the more special. Everything from the farmhouse tables to the the linens were exactly as I had pictured. Their professionalism and attention to detail were very much appreciated, and we'll definitely be recommending their services in the future.