Holyoke Orthopedic

Hi,
My daughter has been in the Er since 3:45 pm. It is now 2:03 am and the triage nurse working right now has been extremely rude and disrespectful to all patients. When my daughter brought up that there are people who have been crying since 11 am she told her to worry about herself. I called her to ask about my daughter and she got rude and hung up in the middle of my sentence. My daughter asked her why they are not taking these patients who have been here since the morning and she said unless you’re not breathing we can’t take your right now and you’re not gonna be prioritized unless

Hospitals always seem to get a bad rap no matter how well they care for their patients, so I’d like to compliment Holyoke Medical Center on a fantastic patient experience today. I found Dr. Mali to have excellent bedside manner and he took the time to explain things to me in detail before and during the procedure. I could tell he is very good at what he does, I had very little discomfort. From the time I walked through the front door to when I walked out, from the registration staff to the radiology staff, everything was smooth and everyone was kind and efficient. Well done!

Was there thanksgiving morning. With my 15 year old. Primary Priovider Currie, Melanie was extremely rude and unprofessional. Her words to me where because of people like me their are people dying. All over a question about the covid vaccine. Mind you I told her I suffer from high anxiety. There is so much more to this story. All I will is if you don't have a kid heart to care for people then maybe you shouldn't be in the medical field

Paid agreed amount to their agency one time debit for hernia operation co-pay. Didn't even have follow up to operation but of course billed. And they keep on sending bills for the difference that agency discounted me to pay that day. Then unable to get anybody in billing to look at or adjust. Will edit review when billing adjust properly.
EDIT Finally got a hold of a very pleasant lady in billing and she made the correction. Should not have been so difficult to talk to real person but....

This place needs a complete wash out of management. Don’t listen to their “see something say something” culture. If you speak up you will get bullied out. Just go against upper management for 2 seconds and you will see what I mean. It doesn’t matter if you are doing an amazing job and your patients love you. It matters if upper management does. Don’t work here!!!

We recently spent time in the Emergency Room at Holyoke Hospital. From the minute we stepped foot in the door till the time we left it was an amazing experience!! From registration to our nurse Nick and tech Colin and Dr Curry we were treated like gold!!
They were pleasant informative compassionate ( genuinely) with all aspects of our care.
This place is a hidden gem !! They were so knowledgeable and AMAZING!!! Very efficient and kept us up to date often. Coming from a family of medical professionals it was so refreshing to see that kindness still exists . It truly made an unpleasant situation

Was there for 5 hours in August due to concerning symptoms of weird symptoms that have been lasting since March (pain ,burning sensation in lower abdomen, random pain, dehydration, diarrhea, nausea) Tell me why they didn't do a Cat scan after hearing how long I was uncomfortable for? and just treated me for dehydration by hooking me up to an IV fluids
Dr. Didn't even come in a me see me just another nurse. Still have symptoms .
Turns out you have to order cat scans now.what good is a hospital if they can't do x-rays/catscans on spot in emergency room?
I am starting to think that patients don

Terrible program for my loved one in the behavioral care unit. No ongoing support and therapy, laughable creative outlets, unable to get fresh air even though it is promised. Terrible follow up by the prescriber and social worker. It is like solitary confinement with pharmaceuticals. The only exception is some of the nurses/attendants would have an occasional conversation.

Aug, 15, 2021.
7:00 pm to 10:00 pm. In less than 3 hours, from the door to the time of discharge, they was able to stabilize the elderly patient. Everyone was so attentive, from the front desk, nurses, technicians, translator, doctors and janitors. All staff was so serious about the emergency. They discharge with a care plan and important information for the patient. I was able to see them working as a team. Thanks to all the staff, for the excellent service and special thanks to the the nurse Isabella for her extra mile. I don't mind to travel, it would be my first choice. Definitely recommend

One of the worst emergency rooms in the state. The nurses are horrible, seem to be right out of college and don't know what they are doing. I have a daughter who did an internship in the emergency room an the horrific stories. Horrible Hipa Violations as well. My daughter shouldn't know many of the peoples names walking in and out of there. It is a beyond dangerous hospital, try mercy

As I have been a patient of the obgyn midwifes for almost 15 years I am sad to say the practice has gone so far down hill, I had a midwife be so rude to me that I will never go back. So sad after I birthed 2 baby’s and has many great memories there….

It always comes down to the people. There were couple of truly friendly and passionate health care providers, but the overall care was at substandard level. My father has been hospitalized for few weeks with terminal disease. We often found him in awkward, uncomfortable positions, sitting in his own feces. I personally work in a medical field and this kind of state of a patient is beyond unacceptable. The very definition of patient neglect can been seen in this hospital. Unfortunately this is today's health care. Not including photos due to the graphic nature of them.

Wow, this a surprise! This hospital has such good service! Very clean, organized. Staff here are very helpful, very efficient! It's really a good experience

In the last year, I have had a lot of issues with my nerves. I have high anxiety and I went into a full anxiety attack and because I had a pinched nerve in my neck the pain went down my arms. Honestly, I thought I was having a heart attack in my mid-thirties. I kid you not.

Staff was so kind and treated me well. We had a few laughs until I calmed down and was able to feel normal again.

I also had to go in with my son who got pink eye. They treated him amazing as well.

Good job Holyoke Med Center! What a turn around. I am impressed.

They told us it would be an hour for my son's results. That was on Wednesday. It is now Saturday and I've been calling everyday. Now I have to wait till Monday to find out if anything is wrong with my son! They won't give me my record number so I can look it up on the portal and they all refuse to tell me because I have to talk to the pediatrician. How does that make sense? No one is available to talk to me till Monday. Don't go here. No one needs such nonsensical games in their life.

I recently had a colonoscopy at HMC and received the very best of care from every individual I encountered. The pre-op and endoscopy nurses, the anesthesiologist and the physician performing my exam were absolutely wonderful. Although I was quite nervous at first with a spiked blood pressure, all went out of their went to ensure me that everything would be fine, and it was. I would encourage anyone to consider having a procedure performed at HMC.

Excellent care for chronic (hematology), routine (mammogram, colonoscopy), and urgent (cancer detection, surgery, radiation & follow up, also ER) care for me & my family. Small hospital, so the collaboration for our care has always been evident. We like that, never felt rushed or like a number.

Is it relevant to note I also enjoy the gift shop/ coffee shop?

Back again for a muscle/tendon injury. Wait time was reasonable, considering I was in a lot of pain. New heavily renovated larger facility has more capacity, more and better parking, and more comfortable conditions. Dr. was a bit rushed at first, but then later gave me a printout describing my X-ray results, and gave me info to take home explaining my injury. Was released I now and have a follow up appointment with my regular provider. Would return again, but I really hope I don't have to!

Went to ER for immense pain, had Nurse Practitioner say "Well, what do you want me to do about it?" She didn't even look at me or order images, just lectured (I didn't want medication I wanted diagnosis and treatment). Then she and another nurse were taking about me while I could hear it, saying due to a specific type of med I'm on that I am lying about something I knew I had, possibly due to age. Still in pain, in tears, and they left me in a room for three hours on purpose and didn't believe a word I said. Gave me a med that I know from being on it should have been

I went to Holyoke Hospital for an ultrasound today. They had a student start the ultrasound and she said the technician would be in to complete it. It was a nightmare! I was checking to see the progress of my pregnancy after having had 2 previous miscarriages. The student would not explain anything she was doing, or even say if the baby was alive. I had to ask if she got a heartbeat just to see what was happening. She gave me a number, but said she wasn't allowed to give me any information about it. She wouldn't even let me look at the screen and told us we were not allowed to get even

Oncology department and women's health was extremely helpful and caring. I brought my friend for an examination and we were both treated with the upmost costumer service. Overall amazing experience! Would recommend to anyone!

I would never advise anyone to go to this hospital; you might come out BRAIN dead if even alive at all. They are one of those hospitals that allegedly get incentives from the pharmaceutical industry; therefore, you could go in the ER with a BEDSORE from a nearby nursing home that neglects their patients...and leave HOLYOKE MEDICAL CENTER with an injections of ANTIPSYCHOTIC medication...and leave SEEING DOUBLE.

I was experiencing some chest pains & my husband took a chance on bringing me to HMC instead of the closer Baystate Medical in Springfield, thinking it would be a shorter wait. Best decision he ever made. They had me on a gurney & speaking with a doctor just minutes after my arrival. The staff was courteous and reassuring the entire time. I was given a battery of tests. The results were back quickly and we were on our way home in about 2 hours. If we had gone to Baystate, I probably still would be sitting in their waiting room.