We'll transport you to and from your North Olympic Peninsula home or office and points in Seattle or Tacoma. Wonderful service from Rocket Transportation Thursday. My incoming flight was an hour late, so I missed my scheduled pick up by Rocket. When I had trouble connecting to the driver the office took over for me, called the drivers and made new arrangements for my pick up at SeaTac on the next trip.
The office called me back to verify all had been arranged so I felt well taken care of and I admired the wonderful customer service. I rode with Christian and he is just the nicest driver I've encountered in quite awhile - and I travel a lot! Way to go Christian! Rocket Transportation is the ONLY true DOOR to DOOR shuttle serving Washington's Beautiful North Olympic Peninsula.
The office called me back to verify all had been arranged so I felt well taken care of and I admired the wonderful customer service. I rode with Christian and he is just the nicest driver I've encountered in quite awhile - and I travel a lot! Way to go Christian! Rocket Transportation is the ONLY true DOOR to DOOR shuttle serving Washington's Beautiful North Olympic Peninsula.
Services
We continue to work out challenges with this reservation system. Please call us Monday through Friday 9:00am to 4:00pm at 360-683-8087 if you have questions or concerns about what you are looking at. Reservations less than 2 full business days from today must be made with a Rocket Agent. Your Rocket Agent will be able to pickup this reservation as you've entered it and walk through your travel options.
Please Note: We are NOT currently accepting any information sent through this site, or via email, as a reservation or cancellation. If you are in search of general information, it is best to call for details on how our unique service is best for you. For domestic travelers, please follow the instructions below to find out about availability.
Adult Fares: Published fares are adult fares and apply to passengers who have reached or passed their 15th birthday. Children's Fares: Children 2-14 will pay the ordinary adult rate discounted by fifty percent (50%) - maximum three children under 12 per adult traveler. Carrier reserves the right to not transport unaccompanied minors under the age of 15.
Rocket Transportation is your North Olympic Peninsula SeaTac and More transportation option. Per our operating authority our shared service is closed door from the Hood Canal Bridge to Seattle. This means that a person be picked up in Clallam or East Jefferson County to be dropped off in Kiitsap, Pierce, or King Counties.
Reviews (24)
Pamela Williams
Jan 04, 2022
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Susan J.
Dec 21, 2021
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I cannot even give this company one star, I highly recommend you never use them. I have always used their service and it was fine. However this past time multiple mistakes were made involving our travel plans , even though I made my reservations 1 week in advance. I followed all the protocols they ask of me. I confirmed my time the day before as requested. I was left a message late in the evening the same day saying we were now being picked up in less than 11 hours with no time to fix it! The lady making reservations would not give me her name , would not make it right even though I had emails
Matt Armstrong
Oct 30, 2021
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This company used to be easy to deal with. Call them up, get a person, ask questions, etc. Simple and reliable. No more. They have switched to a new website and new automated call center system and both are a comedic parody of how bad things can be. Their website has phrasing that admits things are confusing and suggests calling. Their call center admonishes you to go to the website and makes it very difficult to speak to a person. Navigating their system to talk to a real person is like playing a video game, filing taxes, or filling a cavity at the dentist. My Dad arrived at SEATAC after a 12
Sna V.
Oct 24, 2021
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It's telling that the company web site says nothing about masks or any kind of covid policy. They don't require passengers to wear them. Driver wore one but never said a word to the young man right in front of him with no mask. He looked directly at him before closing the door. So several of us sat for 2+ hours closed in a van with this man. Not cool. The Kitsap Shuttle (to/from Poulsbo) has a policy and runs like clockwork every two hours, Not sure about Clallam Transit, but I'd look at the Strait Shot as an alternative too. I'd like to see Rocket be more professional and communicative
Juli Valentine
Aug 24, 2021
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Patricia G.
Aug 13, 2021
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"We'll give you a refund, but don't ever call us again," is what the owner, Kathy, said to us when we cancelled our reservation 25 hours before departure. Why did we cancel? Well, the company drastically changed our departure time from Sequim to SeaTac. We couldn't leave my elderly FIL until we had other coverage and the person wasn't arriving until just before our originally planned departure time. (I guess Rocket cancelled the later shuttle.) In addition to our other issue, we would have been at the airport for 8 hours before our flight departed! The owner was easily
Ralph Dailey
Aug 05, 2021
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Ann Marie R.
Jun 21, 2021
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Thomas Maschhoff
Aug 26, 2020
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Carol R.
Mar 03, 2020
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This company can't be worse at customer service. If you have to cancel, no matter what, you get 5% of your money back unless you cancel 2 weeks in advance, even if you only made the reservation the day before. Their website says you get all but 5% back, but that's not what they do. And the one time I did take it, I had to be at SeaTac by 2:00 pm and got picked up at 7:00. By the time we finished running "door to door" there were 13 people in a 12 passenger van. I have never been so uncomfortable for so long before or since. I'll stick with Dungeness Bus lines or Bremerton
E. S.
Jan 14, 2020
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This is a tough company to review. I have used them often, and the parts that work smoothly are really great. However, the parts that don't work smoothly are REALLY bad!
The good:
Nice drivers and staff
Bathroom breaks once you pass the HCB (thank you!)
Nice vans
Door-to-door service
The bad:
Website should have approximate departure times from general areas (Sequim, PA, etc.) This would save a bazillion calls!
Phones are SO busy that often you have no choice but to leave a message. This is nerve wracking when you are traveling.
Wait times on the phone are long--I think 90% of my calls
The good:
Nice drivers and staff
Bathroom breaks once you pass the HCB (thank you!)
Nice vans
Door-to-door service
The bad:
Website should have approximate departure times from general areas (Sequim, PA, etc.) This would save a bazillion calls!
Phones are SO busy that often you have no choice but to leave a message. This is nerve wracking when you are traveling.
Wait times on the phone are long--I think 90% of my calls
Mary Jackman
Dec 11, 2019
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Flew in from Texas to Seattle- didn't want to pay high car rental prices. My daughter lives in Port Angles, it's a long drive for her and kids. Rocket was great!! Very reasonable in price.
Office Staff very helpful setting up the reservations. Todd and Christian were the drivers and both were so efficient and helpful. Very talkative with all travelers, made the road trip go by fast. Todd even gave updates or history on sights we were driving past. Will definitely be using them again on my next visit.
Office Staff very helpful setting up the reservations. Todd and Christian were the drivers and both were so efficient and helpful. Very talkative with all travelers, made the road trip go by fast. Todd even gave updates or history on sights we were driving past. Will definitely be using them again on my next visit.
Erlene Chernick
Oct 30, 2019
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Using Rocket for the first time was a wonderful experience! Our driver, Steve, was on time, helpful, and very patient at both ends of the trip. Great communication all the way beginning with first call to office. Would not hesitate to recommend Rocket and can't wait to use their service again. They certainly enhanced our travels.
Terry Henberger
Oct 18, 2019
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Lynne D.
Jun 27, 2019
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After a friend boarded the van at the airport, the driver rudely told her to get off the van as she was coughing and another passenger was refusing to board as a result. She was coughing behind an earlier asthma attack. Fortunately, management intervened and she stayed on. Liked the lady that made my reservation (Lisa) but cannot recommend any service with drivers that have no problem stranding someone at the airport for being tired and coughing.
Allisa I.
May 27, 2019
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First time to use Rocket Transport is a winner!!
Great door-to-door service. The drivers are pleasant and professional; they help with your bags and the shuttles are roomy and comfortable, which is so very nice when you're exhausted from a long flight.
Since we live in Port Angeles, we were last to be dropped off on the ride home. This ride ended up being a beautiful tour of the Olympic Peninsula in real comfort!
Great door-to-door service. The drivers are pleasant and professional; they help with your bags and the shuttles are roomy and comfortable, which is so very nice when you're exhausted from a long flight.
Since we live in Port Angeles, we were last to be dropped off on the ride home. This ride ended up being a beautiful tour of the Olympic Peninsula in real comfort!
James H.
Apr 03, 2019
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So far, after using this service several times, I have had good results: good, friendly drivers, efficient service (although the van broke down once at my pickup place, but I had 6 hours before my flight left the runway). The price was reasonable, including the senior discount, and the pickup and drop off times were within reason, given the often horrible traffic heading toward and away from SeaTac.
I intend to use this service again because it has been adequate and reasonably price. Also, how else can I travel from Chimacum to SeaTac and back home? I felt very bad for the people who have given
I intend to use this service again because it has been adequate and reasonably price. Also, how else can I travel from Chimacum to SeaTac and back home? I felt very bad for the people who have given
Michelle L.
Jan 09, 2019
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Dependable, easy to use and well priced for the service. Been using for a year regularly without any problems. Even twice when I made errors in my timing I was helped with the friendlest efficient service. Sometimes I wait at SeaTac for a couple hours, depending on my timing, and have found ways to entertain myself. Often they are so busy I can't get through on the phone and I have always been called back on the same day. So busy because they are good.
Friendly door to door service can't be beat.
Friendly door to door service can't be beat.
Gail R.
Sep 06, 2018
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Unprofessional, ineffective, rude- what a horrible experience! 5 long hours from Port Angeles to Seatac including a 45 minute wait by the roadside in a hot packed van.
The booking agent told me I would arrive by 6:00, ( later she changed her story). I was not told:
I would be transferring vans. The second van was packed, the driver gave us no information, didn't run the AC most of the time. The worse part was when he pulled into a roadside layby and said there would be a delay. We sat there for 45 minutes in the heat waiting for another passenger who was being brought by yet another driver
The booking agent told me I would arrive by 6:00, ( later she changed her story). I was not told:
I would be transferring vans. The second van was packed, the driver gave us no information, didn't run the AC most of the time. The worse part was when he pulled into a roadside layby and said there would be a delay. We sat there for 45 minutes in the heat waiting for another passenger who was being brought by yet another driver
Elaine N.
Aug 08, 2018
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T. H.
Aug 02, 2018
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Arianna A.
Jan 18, 2018
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Lady on the phone was super accommodating and repeated all the information to be sure it was correct. I recieved a confirmation email as well as a phone call the day prior to confirm. My flight was delayed by 2 hours and Rocket accommodated me and got me on the next shuttle so that I only had to wait an hour. It's nice they give complimentary water and take a bathroom break somewhere around halfway. The driver Terri was nice, accommodating and a great driver. I would say it's a bit steep in price considering there were 6 other riders with me - at almost $75/ea they must make quite a bit
Jim W.
Jun 27, 2015
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Percy X.
May 23, 2015
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I dread having to use this service because I have no control over who I get as a driver and the quality varies widely. I think there are 12 drivers...two of the women and one man lack the focus they need to have on their driving. One man does not pay attention to traffic patterns ahead of him and two women are just plain scary / one looks at her phone in her lap while driving and the other - well, she talks a steady blue streak! Nerve wracking!
I will say that most drivers are excellent...for example Elsa and Pete - however the wait is long, the journey takes forever, and the vehicle is usually
I will say that most drivers are excellent...for example Elsa and Pete - however the wait is long, the journey takes forever, and the vehicle is usually