Cascade Comfort Service, Inc. was founded in 1986. We started out as a heating and air conditioning service company but quickly grew into a full-service HVAC contractor to meet the needs of our customers and community. As our company expanded, we took on projects that originated everywhere from the California/Oregon border to the Sacramento area, making us fortunate enough to be part of the growth of Northern California.
In 2001, Cascade Comfort Service turned the reins of ownership over to Andrew Dempsey & Rick Boudro. Today, Andrew & Rick continue to operate Cascade Comfort Service with the same integrity and values set forth by our founders. When you trust Cascade Comfort Service with your heating, cooling and indoor air quality needs, we guarantee quality products and service at fair prices or you get your money back!
In 2001, Cascade Comfort Service turned the reins of ownership over to Andrew Dempsey & Rick Boudro. Today, Andrew & Rick continue to operate Cascade Comfort Service with the same integrity and values set forth by our founders. When you trust Cascade Comfort Service with your heating, cooling and indoor air quality needs, we guarantee quality products and service at fair prices or you get your money back!
Services
Cascade Comfort Service, Inc. is a full-service heating and A/C company located in Shasta County. As experts in climate control, we install central heating & air conditioning systems, ductless mini-splits, furnaces and air conditioners. We also offer 24 hour 7 day a week service. We repair and maintain all brands of equipment, regardless of who you purchased it from.
Your comfort is our #1 priority! Cascade Comfort Service was built on the service we provide to our customers. By offering 24 hour 7 day a week service, we are there for you when you need us. Our service technicians are EPA and NATE certified, educated and trained in the latest technology. Our fleet of fully stocked vans and highly trained service technicians are eager to fix your heater and air conditioner right the first time!
Cascade Comfort Service offers a comprehensive heating and air conditioning maintenance "tune-up" on your central heating and air conditioning system. Properly maintaining your heating and air conditioning system helps protect your equipment from malfunctioning and allows it to operate with the highest efficiency possible.
Has your air conditioner ever stopped working in the middle of the summer and you didn't know who to call? Or have you ever been worried about how much it would be to have a service company show up? Have you ever been stressed about how much a repair would be? We took care of all that and created a program that has put hundreds of homeowners' minds at ease.
Home isn't home without the cool comfort of a reliable air conditioning system! Cascade Comfort is a local air conditioning company that specializes in maintenance, repair, replacement and new installations. We have the experience required to work on any make and model of equipment. For new installations, we are proud to offer equipment from Bryant as their Factory Authorized Dealer.
Reviews (21)
Sharon S.
Dec 02, 2021
Report
Wilma Petrzelka
Sep 27, 2021
Report
Installation of New Trane HVAC System
Thank you to all staff of Cascade Comfort Services, Inc.
Great job with amazing staff from customer service to installation process especially with Curtis and Mike. The staff are professionals, hard worker, cleaned and organized. We will be in touch with our big air conditioner to replace soon.
-Wilma & Ivan-
Thank you to all staff of Cascade Comfort Services, Inc.
Great job with amazing staff from customer service to installation process especially with Curtis and Mike. The staff are professionals, hard worker, cleaned and organized. We will be in touch with our big air conditioner to replace soon.
-Wilma & Ivan-
Karl Karl
Sep 22, 2021
Report
Heather Draper
Aug 28, 2021
Report
Positive: Professionalism, Quality, Responsiveness
The few times our unit has gone out haven't been that bad because of Cascade! They've been able to get to us within a few days of reaching out, even in the middle of a heatwave. The techs have been so professional and pleasant. I definitely recommend them!
Service: AC repair
The few times our unit has gone out haven't been that bad because of Cascade! They've been able to get to us within a few days of reaching out, even in the middle of a heatwave. The techs have been so professional and pleasant. I definitely recommend them!
Service: AC repair
Greg Snow
Aug 24, 2021
Report
My AC quit working on a Sunday evening when the temp was over 105 degrees. I called Cascade Comfort the next day and they sent a technician to diagnose the problem. Their technician, Arlene, ran a few tests and determined my unit was low on refrigerant. I learned that Arlene was college trained on HVAC repair and was very knowledgeable, on both AC and heating systems. She had my AC unit working again quickly. I was impressed.
As a local home builder and home owner, I have used Cascade Comfort Services for over 30 years. I will continue to use their services and recommend them to my friends.
As a local home builder and home owner, I have used Cascade Comfort Services for over 30 years. I will continue to use their services and recommend them to my friends.
Denise Matusich
Aug 23, 2021
Report
Positive: Professionalism, Responsiveness
Thank you Cascade for taking care of my parents air conditioner. The fast and quick response for my 92 and 91 yrs. Parents was excellent! Luke thank you for your professionalism. You will always have our business.
Services: Thermostat installation, AC repair
Thank you Cascade for taking care of my parents air conditioner. The fast and quick response for my 92 and 91 yrs. Parents was excellent! Luke thank you for your professionalism. You will always have our business.
Services: Thermostat installation, AC repair
Rebecca Pellegrini
Aug 20, 2021
Report
AC went out and everyone I called couldn't help for a few days. I called Cascade late in the afternoon and they were able to schedule next day. Arlene came out and I can not say enough about how awesome she is!!! She was extremely knowledgeable and her customer service skills were a breath of fresh air! Thank you Cascade and Arlene for going above and beyond for your customers! Beyond satisfied!
Lorrie Evers
Aug 16, 2021
Report
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We needed maintenance done on our air conditioner. Cascade was highly recommended. Technician Arlene came and did a great job. She was highly trained and professional. From now on we won't call any other company to service our heating/cooling unit!!
Service: AC maintenance
We needed maintenance done on our air conditioner. Cascade was highly recommended. Technician Arlene came and did a great job. She was highly trained and professional. From now on we won't call any other company to service our heating/cooling unit!!
Service: AC maintenance
Laura Shaskey
Jul 24, 2021
Report
We scheduled air duct cleaning after we had completed some remodeling work on our home. John was very professional, brought all the right tools for the job, and used negative air pressure methods. We have experienced a few scams in the air duct cleaning industry in the past. It was truly refreshing to see our ducts cleaned properly and thoroughly.
Kathy Stevens
Jul 18, 2021
Report
Mary N.
Jul 06, 2021
Report
Purchased air conditioner/furnace from Cascade end of May. Because I traveled a lot in June I wasn't aware the new unit wasn't working correctly. Entire new unit froze up first week July with temps at 105. My assumption: either a bad unit or not installed correctly. Have you heard the expression:"if you want it done well, ask a woman to do it."? Arlene is the young woman sent out to diagnose and and fix my unit. She was thorough and made sure the problem was corrected and working properly. I was very impressed with her knowledge and her commitment to making sure I was happy
Terrie S.
Jul 03, 2021
Report
Of course my ac died Friday July 2nd at 7p. I called Sat am and they sent Corey who knew how to service my 32 year old ac. Even my dogs liked him! It was hot in the attic. He luckily had the same motor in his van. He was worth the holiday pay rate! Now my dogs and I can relax this holiday weekend! Thanks Corey!
Justin P.
Jan 30, 2021
Report
Extremely pleased with our experience with Cascade Comfort Service! Our service tech, Cory, showed up exactly when he said he was going too. Quickly diagnosed the issue with our unit, repaired in a timely matter and billed us fairly. Cannot say enough good things about Redding's best HVAC company. Well done!
Amy Agle
Sep 12, 2020
Report
After three years in our house, spending crazy high-dollar amounts to REU each month to NOT have a cooled house, Andrew and his team came in and diagnosed our a/c problems, giving us several options for fixing the issues. There was no pressure at all in which way to go, and after choosing the option we felt was best for us, we FINALLY have the… wonderful, cool air we always wanted. Hands down, Cascade is the best of the best. Amazing work, and the best customer service we have ever encountered in Shasta county. Thank you SO much, Andrew and team!!! We are COLD and happy. :)
Karen Marshino Hoyt
Aug 22, 2020
Report
Karen H.
Aug 22, 2020
Report
After spending days getting quote from other companies that were over priced with lots of added costs, I took to social media were many of my friends recommended Cascade Comfort. I was thrilled, not only did they provide a great quote, they were prompt at scheduling, friendly & professional and they provided a discount for cash pay. I highly recommend Cascade Comfort! Thanks, Rick and your entire team!
Ben S.
Jul 19, 2019
Report
Last update: I wrote this review with the hope that I would find myself increasing it based on how the situation was handled. Often it is not whether there was a problem but how it is resolved that matters. 7/23 I returned a call from Andrew. He told me he was displeased with my yelp posts/updates and because of this was not comfortable sending anyone back out [to complete the repair they started]. I let him know that I have taken care to ensure everything I have posted was factually true or was stated as my opinion/perspective of our interactions, as it should be. I was unhappy that I was being
Barbara Hanan
Mar 05, 2019
Report
When our heater went out I called several repair services. Due to all the storm damage I was told it would be at least 2 days before anyone could help us. It was our only heat source. I was finally able to reach Cascade Comfort who told me they were extremely busy but would send someone at the end of the day. True to their word, at 4:45 pm they… arrived. Their technician Cory found the problem immediately and even had the parts in his truck. We had heat within 20 minutes! We would highly recommend Cascade Comfort Services.........5 star service. Thank you Cory.
Michael T.
Aug 06, 2018
Report
Dave Creager
Jul 25, 2015
Report
Our a/c went out on a Sunday when it was 110. I called on Monday and set an appointment for 4pm on Tuesday. I received a call late Monday asking if they could move the appointment up to noon Tuesday and I said Yes! Then Tuesday the tech arrived at 11am and repaired our system by 11:45am at the most reasonable rate...I was happy to pay! I will definitely recommend and use them going forward!
Marie G.
Jul 08, 2015
Report
Excellent service! Our air conditioning wasn't working when we returned from a vacation at the coast. I found Cascade Comfort on Yelp and noticed the Best of the North State Logo. I called and they had no availability for today, but scheduled me for service tomorrow. Just a few minutes after hanging up, I received a call back that the owner had just arrived for the day, and could come to my house within the hour. He was at my home by 8:30 a.m. and the AC was back in service by 8:45 a.m. Very professional. Very knowledgeable. I would highly recommend.
