Computer Nerds

Critical: Professionalism, Quality, Responsiveness, Value
Paul is refusing to give me my computer back. It’s been a month and a half! 😭 I’m an immigrant woman of color. Life is hard enough to have this business steal the only computer I had. So disappointed!

I needed help quickly. I asked for a quote online from PC Nerds and received a reply from Paul within 10-15 minutes. Shortly after that I received the call I requested and Paul walked me through scenarios I should try in case the issue could be corrected over the phone which unfortunately for me did not work. The hard drive was severely damaged. Paul gave me the quote and recommended certain parts over others. He was very knowledgeable, professional, polite and listened to my concerns. I felt sure I had found the proper person that I can trust to fix and update my computer and I wasn’t wrong

Positive: Professionalism, Quality, Responsiveness
I am a technophobe and needed help with my lap top given that I am using it for work now. Paul executed a very wide variety of tasks...de clutter, installations, etc---and NEVER made me feel silly. Highly recommend him to anyone needing a patient teacher.

Paul is a great IT expert.my organization has a large complement of IT technicians, but employs Paul to manage its largest, most complicated, servers. He solves problems with computers, peripherals and even some phone problems. He does other chores, e.g., he installed a pull-out computer drawer on my office desk.
Paul once saved me $1000; I had purchased Ph $ otoshop at the local Microcenter store, but failed to notice that I had chosen the $995 instead of the c. $100 version. I could not return it, so Paul interceded. He is one of Microcenter's major customers, so he called the store, which agreed

First time customer here ! Great customer service, thank you Jared for your help. I will definitely be back for computer repairs. You were quick and amazing !! Thanks again

Once again PC Nerds slays the dragon! I am working from home now, and my company's software has the audio up some days and down others. It's catch-as-catch-can, but, unfortunately, my landlord needs a full net. So, Paul did a diagnostic and restored my applications, such as Microsoft Office and my files. My company computer guy couldn't figure out why I couldn't open them, and some were for work anyway. Aside from the new entry, Paul explained that the lack of access to my applications was due to nothing in my Microsoft account but something to do with the company software, and, more importantly

My company had a hard drive where the platter would not spin and the read/write head was frozen. Paul was able to open the drive and recover all of our data. He gave me a quote and assured me he would not exceed the quote regardless of time spent. Professional, friendly and knowledgeable.

Positive: Professionalism, Quality, Responsiveness, Value
Paul remotely helped me set up a back-up device for my desktop PC. I appreciate his patience, friendliness, and explanations. I appreciate the fact that he did only what I asked and did not push to make extra modifications to my computer. Thank you, Paul.

Paul’s service was nothing short of exceptional. We were having trouble with audio playing from our TV, and he was able to stop by the same day I reached out. He quickly assessed the situation and repurposed cords that we already had laying around the house.
During the service, it was clear how knowledgeable Paul is was about technology, IT, networks etc. He also visited by wearing mask and practiced social distancing. So happy we called for his help!

I visited Computer Nerds this morning shortly after they opened.

They fixed my laptop's problem, which was a key that had popped off. They also cleaned my keyboard, both at no charge. Both employees were very knowledgeable and polite. Looking at their business card after I arrived home I learned it is also a Veteran-owned business.

They will now be my "go-to" place for computer needs. Give them a try; you won't be disappointed. Well done, guys. Thank you!

Positive: Professionalism, Quality, Responsiveness, Value
Paul is wonderful. His response time and communication is great. I had issues with my hinges and screen on my laptop. He found the parts, gave me a quote, and was understanding when I needed to find used/ less expensive ones which he worked to find. He picked up and dropped my computer wearing a mask. A+

Diagnosed my issues with my laptop and helped me find a fix for it. Super nice, easy to work with.

One star due to owners attitude. Tried to explain my experience to him about the work on my lap top. He seamed very irritated when I questioned the process. Tried to up sell more repairs. Paid for service up front. I suggest paying when service is completed as promised.
Will not return!

Thank you guys for helping us out of a major jam! Really great customer service. Would highly recommend honest shop. Cameron was awesome. We appreciate it! Try them out!

Great place.they offer free diagnosing and fair prices,also phone and tablet repair beside computers. Located in Walmart Plaza

I have had no problems they have done work for me before. Very good job! I have their computer monitoring service it's very reasonable. They have printed things for me with no charge. And given me advice free. I highly recommend them!

Repair was to remove Windows 10 not a virus as the response suggested from my other review!

Terrible customer service. Staff doesn't pay attention to what you are telling them. Their add tech says 24/7 support had to argue to get support for a Sunday after paying a $14.95 fee for 2 years the 1st time I want to use it nope. Stay away they are a rip off!