Whatever lifestyle you pursue and wherever you call home, here at Starfire Direct we strive to assist you in reigniting your indoor and outdoor spaces with high quality products and customer service to make the experience enjoyable. Whether you're looking to upgrade your backyard with a unique fire pit, or liven up your living room with a luxurious fireplace and hearth, we are eager to work with you in achieving your style goals.
During the dotcom craze in 2007, owner and CEO Jonathan Burlingham set up shop in his home and started what would become one of the leading retail companies of the patio and hearth industry. With years of tedious hard work, working directly with vendors to find and offer the best products, and by personally responding to each customer's needs, we have built a name for ourselves and a brand that we are proud of.
During the dotcom craze in 2007, owner and CEO Jonathan Burlingham set up shop in his home and started what would become one of the leading retail companies of the patio and hearth industry. With years of tedious hard work, working directly with vendors to find and offer the best products, and by personally responding to each customer's needs, we have built a name for ourselves and a brand that we are proud of.
Services
These USA made fire pits combine natural concrete style with unique adjustable feet to defy gravity. With 15+ years in the hearth industry, we offer you only the best quality lifestyle products on the market. Our customers are truly our number one priority and we're dedicated to helping you with your unique project.
Most customers have questions about the products we sell. Some are easy to answer ( such as how much fireglass you should use for your fire feature? ), others require a little bit more information. Each question is split up by subject so you can equip yourself with the knowledge you need for your project.
To determine exactly how much fire glass you will need for your fire feature, use our accurate fire glass calculator below. Simply add the dimensions of the area that you want fire glass in, hit calculate, and our calculator will tell you approximately how much fire glass you will need.
Example: If your fireplace had a front width (A) of 36", a back width (B) of 24", a depth (C) of 15", and you wanted a 3" height (D) of fire glass to cover the entire fireplace floor, then you would buy about 70 pounds of fire glass.Please note that when using fire glass with propane gas, you should not cover your burner in more than 1 of glass.
Example: If your fireplace had a front width (A) of 36", a back width (B) of 24", a depth (C) of 15", and you wanted a 3" height (D) of fire glass to cover the entire fireplace floor, then you would buy about 70 pounds of fire glass.Please note that when using fire glass with propane gas, you should not cover your burner in more than 1 of glass.
Complete a quick application and instantly know what you qualify for in easy to understand terms. Affirm performs a 'soft' credit check to help verify your identity and will not affect your credit score. Your Affirm account is created using your name, email, mobile phone number, birthday, and the last 4 digits of your SSN.
Reviews (18)
Carol Buckspan
Jan 09, 2022
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Called Starfire Direct and described what we needed for a direct natural gas conversion of our wood burning vented fireplace. All other companies told us that our interior dimensions would not allow a See Through vented solution . Steven Kinsey said he would find a unit to fit and accomplished the task in 3 days. A width of 19” is very difficult to accommodate a fully compatible on demand remote controlled pilot, only found in the Rasmussen series of inserts. Steven really saved us from a potentially very expensive conversion.
Tamra Smith
Jan 01, 2022
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Having a custom home built in the same area as Starfire Direct so we were pleased to be able to actually go into the shop to order a fireplace-insert. Met with the "fireplace expert" Mitchell and discussed the new construction. We chose the Jade Linear series. First, we understand the current shipping issues hence delays but Mitchell assured us this model was "in stock" and as they post on the website, 2-3 weeks. It took over 6 weeks which delayed the framing and drywall stages of the construction. This was not the worst of the problem, when the unit finally arrived, it did not include the trim
Marlo Nelson
Dec 29, 2021
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Rod Becker
Dec 02, 2021
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I had a great experience with service and product through Starfire Direct. Sasha was proactive in calling to inform me of the product change, then worked with me to finalize accessories and pricing before price increase. Received product and it exceeded my expectations on quality and looks, very pleased! A local dealer in CO knew of Starfire Direct and was complimentary of the company, so I had confidence in ordering. Keep up the good work!
Nancy DeMattei
Dec 01, 2021
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We recently received our Starfire Direct Copper fire pit and we couldn't be happier! WE LOVE IT! Selecting from Starfire's collection was not an easy task. I worked with Steven Kinsey from initial contact to delivery and he was great! He was thorough, fully described our options and guided me through the process. As there was an unusually long production period Steven kept me updated throughout. As promised It was worth the wait :). I must also commend the Starfire team for a level of professionalism that one does not always get to experience. From our initial conversation through our long (very
Kathy Turner
Nov 30, 2021
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Had a great customer service experience with Steven. I had ordered a fire pit table with a gal at Starfire who has since moved on. Unfortunately, the table I had ordered backlogged for a year. After about a three months, I decided to cancel the order and look for a more available table. Steven stepped in on my account with a table from the same manufacturer that was in stock. I decided to go for it even though I had really wanted the customized version. I have to say tho.... my new table is beautiful, very solid and works great. I love it!
Thanks so much to Steven at Starfire Direct for going
Thanks so much to Steven at Starfire Direct for going
Shari Sheldon
Nov 11, 2021
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David L.
Oct 20, 2021
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I purchased some fire pit parts and some issues occurred that were beyond the control of Starfire Direct. I worked with Amelia and she very clearly explained the situation and promptly followed up on a couple of items. Even weeks later she kept me updated on the status of the issues. She made a difficult situation tolerable.
Jarred Montgomery
Sep 26, 2021
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Incredible customer service and support! I originally purchased a burner and lines along with a valve to build my own fire pit. After I received it I determined it was way to small. I emailed their support email address and was contacted by Steven Kinsey. Steven actually gave me a call and I explained what I was trying to do and he asked me all the right questions. I was going to buy a much larger burner than would work with my natural gas line could supply resulting in a poor flame. Steven worked with me to get exactly what I needed to have the fire pit I wanted. He also helped me get the original
Suzan W.
Aug 17, 2021
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BUY AT YOUR OWN RISK because if something goes wrong with your fire pit while using it as a fire pit, Starfire Direct will not fix or replace it. But don't worry, they would be happy for you to pay them for another one!
This is not a joke. That is actually what happened. I purchased a beautiful fire pit while re-doing my backyard. No one said anything about the finish on my FIRE pit not actually being able to withstand the FIRE it creates.
Yes, you read that correctly. If you use the fire pit to create warmth by lighting it outside in normal elements, after just a few uses the finish on
This is not a joke. That is actually what happened. I purchased a beautiful fire pit while re-doing my backyard. No one said anything about the finish on my FIRE pit not actually being able to withstand the FIRE it creates.
Yes, you read that correctly. If you use the fire pit to create warmth by lighting it outside in normal elements, after just a few uses the finish on
J. D.
Feb 17, 2021
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I've always loved what Starfire Direct has to offer for outdoor living. They have a huge selection of fire pits / grills ....pretty much anything you could imagine to turn your backyard into an outdoor oasis. Their products have lasted years so far and we can't wait to do our next backyard upgrade. I highly recommend their company. The owner and sales team is top notch and seem to really care about the customer experience
Color Fuzion
Feb 17, 2021
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Starfire Direct has the absolute best customer service we've found. Shopped many local and online stores during covid and were given 3-4 month wait for products. Though their website indicated in-stock products could be 2 week delivery, I called and spoke to Mitchell who ensured me the products were in stock. We literally received the fireplaces THE NEXT DAY via Fedex.
Patrick P.
Nov 21, 2020
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Ordered lovely copper fire table 7 Sep with estimated 5-8 weeks to ship.
Started calling and emailing at week 9. Chat help said they would have someone call me. No call. They said they had to talk to the fabricator. I started calling them and they told me to call Baruch directly. I called and called and finally he got back to me. Said he had confirmed table would ship last week at the end of 11 weeks. Bummer, but hey it's a beautiful piece and it's COVID so delays are to be expected.
So during the 11th week I look for an update. No update. I call and email Baruch over and over. Finally
Started calling and emailing at week 9. Chat help said they would have someone call me. No call. They said they had to talk to the fabricator. I started calling them and they told me to call Baruch directly. I called and called and finally he got back to me. Said he had confirmed table would ship last week at the end of 11 weeks. Bummer, but hey it's a beautiful piece and it's COVID so delays are to be expected.
So during the 11th week I look for an update. No update. I call and email Baruch over and over. Finally
Steve W.
Aug 13, 2020
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I purchased a fire pit online through Starfire and was told it would be delivered in 3-4 weeks. It's now 4.5 months later and I've heard nothing from Starfire. I paid in full in March and have called and emailed the company numerous times, only to receive the runaround and estimated shipment dates that never happened. They are simply a middleman with no control over or communication with their manufacturers. They simply point the finger at the manufacturer and blame them for any issues after taking your money. There has been zero communication from Starfire and no effort whatsoever to
Marv K.
Jul 21, 2020
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Once you connect with the people at Starfire Direct you will find that you no longer have to investigate other companies. Their customer service is second to none. They not only have the knowledge and tools to provide you with what you want, but more importantly, they have the desire to please you. We have been dealing with Starfire for the last number of years on a number of occasions and have never been disappointed.
They have serviced us even though we live in Bend, OR some 904 miles away. Love these guys. Do yourself a favor...ask for Tricia or Sasha!!
They have serviced us even though we live in Bend, OR some 904 miles away. Love these guys. Do yourself a favor...ask for Tricia or Sasha!!
Te D.
Jun 24, 2019
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Direct to you; goods that come from other manufacturers; Starfire Direct does not stand by their sales, but blame others for mistakes. After returning the umbrellas I was led to believe were manufactured in the USA or Canada(actually made in China), I only got a 77% refund due to steep restocking and shipping charges. I wrote to the CEO, who denied my refund request. I believe this company and all online companies should be required to publish where the products are manufactured and assembled.
Ben C.
Jun 05, 2019
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I ordered a commercial 9' ShadeMaker cantilever umbrella for our home in Hermosa Beach from Starfire online. Was a fairly big investment so I was a little worried about ordering sight unseen. The next day a lady called and let me know I needed an extra steel plate for the base to ensure the umbrella was properly anchored. Delivery took about 25 days, and the delivery company actually carried the (very large and extremely heavy) package down to my garage. Everything was in good condition, and with a little bit of effort we managed to get both steel plates and the umbrella to the top deck
Nick L.
Feb 11, 2019
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