Cheslock Optical in North Bend, OR, is one of the premier optical offices on the South Coast. Our doctor has been dedicating himself to providing the highest quality eye care for over 30 years. The professional staff at Cheslock Optical always does its very best to make sure you feel welcome in our office.
Whether you are choosing new eyewear or lenses, you can count on us. When you are looking for quality eye care services, come to Cheslock Optical today. Our friendly professionals and staff use the newest technologies to provide you with excellent eye care and a wide range of choices for glasses and frames.
Whether you are choosing new eyewear or lenses, you can count on us. When you are looking for quality eye care services, come to Cheslock Optical today. Our friendly professionals and staff use the newest technologies to provide you with excellent eye care and a wide range of choices for glasses and frames.
Reviews (16)
Joe Plouff
Jan 15, 2022
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Randy McVean
Jan 15, 2022
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I read many of the reviews and discovered that some people need to self-reflect before putting others on blast. We had a terrific visit to Cheslock Optical. The experience began with a friendly and professional greeting. The offices are impressive as well (one crooked picture aside🙄).
The doctor was professional and asked and answered each question in a patient manner.
Their testing equipment is state of the art and Doctor explained each one’s function.
I highly recommend this business to those dealing with eyes/glasses.
Remember, if “you” treat someone poorly it can be a reflection
The doctor was professional and asked and answered each question in a patient manner.
Their testing equipment is state of the art and Doctor explained each one’s function.
I highly recommend this business to those dealing with eyes/glasses.
Remember, if “you” treat someone poorly it can be a reflection
Meghan Z.
Sep 29, 2021
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Awful customer service. No one helped me pick out frames even when I asked. I received my glasses and they were so tight I could not wear them. When I went in to ask for an adjustment or help they were horrible. One woman removed her mask and told me she tried to tell me to pick out something else when I had been there but wasn't even the person who was in when I had my appointment. She then told me she could do nothing for me and called me a little witch when I told them they needed to do better for customer service.I wouldn't recommend them to anyone. I had heard bad things previously
Richard Remont
Aug 01, 2021
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My wife, who purchased a nice frame and lenses at Cheslock Optical, had one of her lenses pop out. They reinstalled the lens for a $5.00 fee. I wanted to talk to Dr. Cheslock about this issue and Mrs. Cheslock cancelled our relationship and will be mailing our eyeglass prescriptions. That does not sound like customer service. A very sad situation.
Christina Goodrich
May 22, 2021
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My family has been going there for 6 years. We had to stop going there because of the very bad front desk lady(which is cheslock wife), very sad because Dr. Cheslock is amazing, maybe he should think about who's running the front desk. Afterall it's the face of his business. It's not nice that the costumer can hear the front desk lady talk poorly about the customers that are in the waiting room and who choose them for their optometry needs.
Leslie V.
May 06, 2021
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They have a 3 strikes and your out policy well i had made an appointment for my son. they had told me the 14th of may so icalled to confirm and they sadi it had been last week so iasked am i gonna get punshed cause you gave me wrong date the owners wife the manager got on the phone told me my son and i are no longer allowed to be patients and i said i was told this date and that i was told i would get a reminder she said no thats not there not responsible even though previous times was called to remind. she said that a parents job i said im gonna report you cause i was given wrong date and what
JoyDee Christy
Mar 20, 2021
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Sara Vaughn
Nov 07, 2020
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Ana H.
Sep 25, 2019
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If I could give them negative stars I would. Worst treatment I've ever had, they didn't even help me when I was choosing frames (although they helped the customer that came in right behind me who was white). Then they f*** up my glasses and blame it on me and even bill my insurance extra. They "repair them" again and now they are chipped and scratched when I get them. I ask if I can return them and get new glasses, they tell me my insurance won't cover it ( i called my insurance and they said no problem). I call to tell them this and the rude older woman that answers tells
Vicky M.
Jul 23, 2019
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I went to have my annual eye exam and new glasses ordered. This is the first time Ive been to this office. Everyone was very nice including the Dr. The exam was very thorough, a little more thorough then I think Ive had at other offices over the years, I was very grateful for the extra explanations on my issues. The handling of paperwork and insurance was easy. They also have a very wide range selection of frames.
Con: The only Con I have is the time when the glasses are in and I picked them up. For the first time ever (at any offices), they didn't sit me down to try on the glasses for final
Con: The only Con I have is the time when the glasses are in and I picked them up. For the first time ever (at any offices), they didn't sit me down to try on the glasses for final
Jen T.
Jun 08, 2019
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Been going there for several years and, like another reviewer stated, the Dr. is very professional yet not very personable. But I'm not going there to make friends so that's fine.
The reason for the two star rating however is his wife, Rhea Cheslock. As the office manager, she is consistently rude and acts as if the patient is inconveniencing her. Like I couldn't believe she was talking to me the way she was when it was happening!
Family businesses are only a good thing when the entire family can represent the business is a professional manner and this one does not fall into that
The reason for the two star rating however is his wife, Rhea Cheslock. As the office manager, she is consistently rude and acts as if the patient is inconveniencing her. Like I couldn't believe she was talking to me the way she was when it was happening!
Family businesses are only a good thing when the entire family can represent the business is a professional manner and this one does not fall into that
Ashley C.
Jan 05, 2019
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Initially, I chose this office because they are 1 of only a few places that accepts my vision insurance and because they're open on Saturdays which is my day off.
They were pretty booked so I had to wait a few weeks, but thats ok. When I walked in no one was at the front desk. No people around. Eventually someone came out and gave me paperwork. The girls at the front desk were nice enough and somewhat professional, but always seemed too busy elsewhere to be able to assist me. I didn't wait too long to see the doctor. Once he came in, he was very precise and prompt, and all business. No
They were pretty booked so I had to wait a few weeks, but thats ok. When I walked in no one was at the front desk. No people around. Eventually someone came out and gave me paperwork. The girls at the front desk were nice enough and somewhat professional, but always seemed too busy elsewhere to be able to assist me. I didn't wait too long to see the doctor. Once he came in, he was very precise and prompt, and all business. No
Katie M.
Aug 15, 2018
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DISCRIMINATION
While waiting in the parking lot Rhea, the office manger and dr.s wife, rudely came to the door and asked us to turn down the music and asked if we were next? We said yes. Moments later we walked into the office. Rhea to the right of us, points at Zac, whom was ticking, and says we have a no crussing policy. He explained what tourettes syndrome is and dhe said she didnt care. Asked if he could talk to the manager, to which she responded, I am the manager. Asked for her name. Her responce was it's on the door. I explained who I was and so did Chad, Zacs husband, and that we had
While waiting in the parking lot Rhea, the office manger and dr.s wife, rudely came to the door and asked us to turn down the music and asked if we were next? We said yes. Moments later we walked into the office. Rhea to the right of us, points at Zac, whom was ticking, and says we have a no crussing policy. He explained what tourettes syndrome is and dhe said she didnt care. Asked if he could talk to the manager, to which she responded, I am the manager. Asked for her name. Her responce was it's on the door. I explained who I was and so did Chad, Zacs husband, and that we had
Shirley J.
Feb 21, 2018
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W. P.
Jan 28, 2017
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Dr. Cheslock was helpful, professional and gave you what you would expect from a professional.
The three ladies in the office were rude, inappropriate and in some cases non-helpful. At least they were rude to all customers consistently. I cannot say I have ever had a worse experience in Coos Bay. The first was put out that I walked in and asked for an appointment. The second young woman treated me like a five year old, warning me not to be late for the appointment and the oldest and meanest was rude when I called up and notified guests that I would be late because I have an appointment.
The three ladies in the office were rude, inappropriate and in some cases non-helpful. At least they were rude to all customers consistently. I cannot say I have ever had a worse experience in Coos Bay. The first was put out that I walked in and asked for an appointment. The second young woman treated me like a five year old, warning me not to be late for the appointment and the oldest and meanest was rude when I called up and notified guests that I would be late because I have an appointment.
Yvy T.
Feb 24, 2015
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I like everything about my encounter except one thing. The clinic atmosphere was freindly and relaxing. It was clean and waiting area was comfortable. The staff were extremely helpful and polite. I didnt have to wait lomg either for my scheduled appointment. The optometrist was also pleasant n polite. He answered all my question as I am new to wearing rx glasses. The only thing I didnt like was the smell from the doctors hands, smells like a smoker. The smell bothers me a lot. Doctor shoild maybe quite smoking or something especialy when ur hands have to hover near patients nose. Sorry. I only