Smoke'n'Fire has the best selection in town for all of your smoking and grilling needs! They have a large variety of rubs, woods and accessories from the top brands on the market. The friendly staff always makes for a pleasant visit as well! Today was my first experience visiting Smoke 'N' Fire and couldn't have been more pleased with the entire store.
I walked out after spending two hours and $200 in rubs and sauces. I loved the amount of Weber equipment and accessories. A griller's paradise. They have everything you will ever need to buy, plus they give expert advice to help you be a grill master! First time visit, super impressed with helpful staff and great price point ranges in the store.
I walked out after spending two hours and $200 in rubs and sauces. I loved the amount of Weber equipment and accessories. A griller's paradise. They have everything you will ever need to buy, plus they give expert advice to help you be a grill master! First time visit, super impressed with helpful staff and great price point ranges in the store.
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At Smoke 'N' Fire BBQ store there are always a lot of fun activities, events and BBQ classes. Visit our BBQ Store in Overland Park and check out our BBQ Classes and our Upcoming Events page to stay up to date with the latest happenings at Smoke 'n' Fire! Many of our activities also includes sales and specials.
Reviews (18)
Angie Westhoff
Jan 28, 2022
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Beth O'Bryan
Jan 24, 2022
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Terrible customer service. My fireplace stopped working after less than one year. I've called several times (including twice a day for two days in a row) to diagnose the problem. They keep telling me a sales person will call me back. I just called again. Very rude lady told me that there is no possible way someone could have called me back in the last two days, and they are calling in the order of received messages. I said this was terrible customer service, and she replied that this was my opinion. She said she'd take me off the list, but will not have further conversation with me. I will not
Michael Dixon
Jan 08, 2022
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This has to be the WORST customer service I have had at any store. They are rude, ignore you at the register and huff at you when you ask questions. Good luck trying to return anything, even if you just bought it, it does not work and you have a receipt. They will still tell you you have to call the company and get a new one from the,. HUGH, what are we in the 1970’s.? Simply the worst service and experience I have ever had. I will never go in there again. And just fyi it is not one employee they are all rude and will not help.
Lisa P.
Jan 07, 2022
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After being a customer for years, we will never do business with them again. Purchased an expensive grill light for my husband for Christmas. Prior to completing the sale I specifically asked Aaron if the light was returnable as it was a Christmas gift. He said 'Yes, it was, just make sure to hold on to your receipt". My husband went to return it after Christmas with receipt and was told by Aaron that it could not be returned as it was a special order. He claims to not recall telling me that it was returnable and has no recollection of the conversation. I called and left a message, but
Chris Rowe
Dec 24, 2021
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On my first visit, I asked the lady behind the counter if they sold Yoder smokers and she replied YES, let me grab the salesperson for you. Once he approached, he immediately went into a pitch on a couple other brands that I did not ask about. When I asked him again if they sold Yoder he replied no and tried to pitch me again on one of his Memphis grills. I don’t appreciate being lied to and trying to be sold on something I’m not interested in. If they lied to me on something as simple as whether or not they sell a brand, I’m going to assume they are going to lie to me on everything else
Eric E.
Nov 18, 2021
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Lisa Mills
Sep 01, 2021
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Shane Gardner
Aug 03, 2021
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Spent 15 minutes waiting for someone to help me. Watched three other people ahead of me walk out the door. When I asked the guy at the counter if he could check to find out if somebody could come up and help me he simply told me “you’re better off coming back tomorrow”. Don’t waste your time going here.
Chris Swartz
Aug 02, 2021
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Smoke n fire is legit! Anything you need that has to deal with grilling or barbecuing this place is the place to be.
I I have purchased items where I needed help with and they dropped everything they were doing to help me out.
I went back another time with a thermometer issue and Aaron the customer service manager fixed the thermometer issue and communicated with the vendor company.
Customer service 5 star review!
I I have purchased items where I needed help with and they dropped everything they were doing to help me out.
I went back another time with a thermometer issue and Aaron the customer service manager fixed the thermometer issue and communicated with the vendor company.
Customer service 5 star review!
Callie E.
Jul 17, 2021
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We love to support local small businesses. We spent almost $11,000 here. Aaron, the son of the owner runs this store. Today he told me I was a terrible customer because I respectfully told him I was frustrated with the lack of communication. After he got our credit card info it was like pulling teeth to get any updates. I have never been talked to by anyone like this before much less someone who interfaces with customers for a living. I had to drive there to get info in person. If you were responding to emails and phone calls over the last several months, I wouldn't have done that. You are
Chloe Walton
Mar 06, 2021
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I had spoken to one of their sales people about buying a replacement door for our fireplace. He assured me that they sold a door that would work. We drove from Richmond, Missouri to the store in Overland Park, an hour and a half away. When we arrived the salesperson working told us that they didn’t have the kind of door we needed. I had told the person on the phone our brand of fireplace insert, and he misled us. If I would have just walked in the day I called and purchased the wrong kind of door, our house could have caught fire. We live in the country and would have lost everything in a fire
Terry M.
Dec 16, 2020
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Adam B.
Nov 03, 2020
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Buyer beware of returns and restocking fees and being falsely accused of made up things to support that restocking fee. I bought a floor unit outdoor heater that they rolled out and put in my vehicle at full price. Made sure I asked if I could bring it back if I changed my mind as it was a floor unit. No problem just keep your receipt which I did. Took it home unloaded it and left it in my garage for 12 days. Decided it was more than I needed so I returned it inside the 15 day window. Upon my return Arthur asked why I was returning it, said it was just not going to get used and for the cost it
J. B.
Jul 01, 2020
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One Star, because I have to give at least one to tell you this business does not follow their own return policy. The store manager pulled the part for me. Since the policy said only unopened returns, I went to the grill maker website and learned the manager sold me the wrong part. When I went back to the store, the employee behind the counter would not credit back my debit card. The return met every condition on the sales receipt return policy. This merchant did not act with integrity when dealing with the return. Buyer beware - I won't be shopping at Smoke and Fire in Overland Park, Kansas
Chris H.
Jun 10, 2020
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Stay away from this store. I've spent over $4k on a grill and accessories from this store, but no more!!!!
Wife purchased a Kamado Joe grill cover that was the wrong size. Went to exchange the item for the correct grill size, but the employee wouldn't do the exchange. He said because the box had dents in it he could not help me. For a $79.99 grill cover that all I wanted to do was exchange for the right size you've lost a good customer.
Employees here have been routinely rude or non helpful. Save yourself the time and frustration, take your money elsewhere.
Wife purchased a Kamado Joe grill cover that was the wrong size. Went to exchange the item for the correct grill size, but the employee wouldn't do the exchange. He said because the box had dents in it he could not help me. For a $79.99 grill cover that all I wanted to do was exchange for the right size you've lost a good customer.
Employees here have been routinely rude or non helpful. Save yourself the time and frustration, take your money elsewhere.
John C.
Nov 14, 2019
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Great experience! We were searching to replace older gas logs with updated Bluetooth capable logs. We did a ton of research on line and in some of the other stores in town. We then went to smoke n Fire. Superb experience! Aaron was great and made the purchasing decision simple. That was only the beginning. The owner actually came out to supervise the installation. This was not a simple installation but the crew did a superb job both installing the systems and explaining how use them. Great job!
Scott B.
May 26, 2018
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Dee J.
Jun 28, 2017
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This is a great store with a great and very knowledgeable staff. From a beginner to a pro you can find amazing products for all things smoking and grilling. I love their buy 4 get one free on rubs and sauces. Samples are always available so you know what you are buying. And if you ever have a chance to attend one of their store parties or functions you should make it a point to do so. They are incredible. They also support local area charities and food pantries with their philanthropy.
The cooking classes are a great resource along with Chef Richard's guidance and instruction. It is
The cooking classes are a great resource along with Chef Richard's guidance and instruction. It is
