Cast & Associates

We just had our new wood stove installed. From purchase to installation the process was smooth and hassle-free.

Flame Connection is a reliable and dependable resource for gas fireplace installation. Tony is very knowledgeable and helped us with a completely new fireplace project and even introduced us to fabulous contractor that installed a new gas line that was a snap. After the install, Garret made sure everything was working perfectly and realigned the fireplace and pipe to perfection. He even touched up the paint so it looked perfect and he was great to work with. Flame Connection made a big project simple and they were easy to do busy with.

John and Lui did a great job putting in new valves and burners on our Beef Eater Grill. They were friendly, knowledgeable and took the time to show me how to keep the valves clean.

We want to convert our wood burning fireplace to natural gas. I called the store and was advised to stop in to see log samples and get the ball rolling. My husband and I did just that and found there to be only one employee visible in the store. She never acknowledged our entrance nor our existence at anytime. We looked around and waited for about 15 minutes and left with absolutely no assistance and all of our money! Very disappointed with the total lack of customer service! One star for displays and the free brochure!

I have used Flame Connection for many of my projects over the years. I just went in today and Tony helped me with a barbecue for my personal home. He was absolutely amazing and personally helped me even going as far as taking me to their warehouse to get my barbecue so I could take it and have it installed today. The staff is always extremely knowledgeable friendly and helpful. They always stand behind their products 100%. They are solid company that’s been in Tucson for many many years. I always have a great experience with this company! Thank you!

From the moment we walked through the door in early January, Garrett took excellent care of us. He was super friendly and very knowledgeable. So much so, that we wanted him to do our install and were a little nervous when he was too booked out. London and John arrived and we couldn't have been more thrilled with these two! Such great guys! So polite, professional, and very personable. We have been enjoying our gas fireplace (converted from wood) so much. So happy to recommend Flame Connection based on our overall experience from start to finish. What terrific assets your company has in these three

From the very beginning, it was a wonderful experience. The communication was excellent from everyone. Wayne was great to work with and helped us choose the perfect electric fireplace insert. London and John did a great job on the installation and the fireplace is just perfect! I would recommend Blue Flame to anyone. Thanks everyone!

Santa won't be coming down my chimney this Christmas because there will be a warm and cozy fire burning.
I can't say enough good things about Mike James and Rob for helping my brother and kids to surprise me with my fireplace dream come true! London showed up and could have easily been mistaken for Santa as he brought in the boxes that would, like magic, turn my fireplace picture perfect. We watched London, in awe of his meticulous attention to detail, as he created his masterpiece with great pride in his work. He made this such a joyous event by his delightful personality and professionalism

I would like to thank Flame Connection for their outstanding service. I have been looking for a Gas Log set for a Christmas present. I contact Mike James for his assistance and expertise. Mike had me contact Rob the Store Manager for further assistance. When I talk to Rob,I told him what I was looking for and he gave me suggestions and recommendations. After I purchased the log set, the next obstacle that confronted me, getting it installed by Christmas. Rob, did his magic and it was installed yesterday. London the installation expert was very professional and a pleasure to have him installing

Ordered my grill and was told the estimated delivery date. When the grill was a little late Rob Wilson bird dogged that order till it was finally delivered.
Having had it just installed by a great install team of John and London I am very pleased. The install team was professional and efficient. Rob was my sales person and he definitely stepped up to communicate with me and ensure that they met my expectations. Would highly recommend the Flame Connection for any outdoor grill or fire pit needs.
Thanks for the great service guys.

Outstanding installation of my new outdoor grill by two professionals. Everything went just perfect, these guys are the best

Rob and Wayne at Flame Connection are ROCKSTARS!!!! Found myself in a tough spot when another reputable bbq grill place in Tucson had issues with delivery from the manufacturer. Although not their fault, I was on a hard deadline with the contractors working on my backyard remodel. I needed a grill, outdoor rated fridge and door/drawer combo same day. Rob and his team delivered!!!! They had the grill and door in stock and sold me a pretty much brand new fridge out of their display (still had plastic on it). I was all paid up and they loaded my truck in less than an hour out the door!!! They are

I stopped by the store to ask a question regarding repairing our natural gas grill. Wayne, the gentle man manning the store at the time, was extremely helpful. He offered his phone number and offered for me to text him with photos of the project so that he could advise me along the way.
I did so the next day - texted him several photos and he responded promptly with advice.
It is really refreshing to see that there are folks out there who go above and beyond to help another person

Very disappointed in Customer Service. The only reason I'm giving them 1 star is because they have a nice show room and good selection. I honestly didn't think they even wanted our business. We walked in and was greeted right away, but the salesman acted as if we were bothering him with questions. We actually had to ask "so what are the next steps"...waiting for him to schedule an appointment to come out and measure our fireplace insert was like pulling teeth. Then he said "he was going to have to charge us for a service call"....and I asked if we could apply

Yelp wanted a more helpful review so here you go. Flame Connection helped design our dream outdoor kitchen. It was one that we sketched out with Wayne and put a lot of thought into the design. After waiting for 3 delays - 3 weeks - they called the night before delivery to inform us that the builders they outsource to never started our project. While Wayne was incredibly helpful, the delays and lack of communication resulted in us not receiving the product we designed and initially ordered. I like them a lot but we are not overly thrilled with the attention to our order and the follow-up.

Poor customer service. I went in to order a part several weeks ago, they called me at 12:27 on 5/24, to confirm I wanted the part, I called back at 1:07 and spoke with representative to order part. He said it would be ordered at the end that day or the beginning of the following and would be in within a week, and they would call when it arrived. My husband went in on Saturday June 3 to check on status, and found out our part was never ordered and the representative was terribly rude about the whole situation and insinuated the phone conversation never took place. Whereas it could have been handled