Water By Design
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Water By Design
Our customers tell us we are a breath of fresh air. We've grown to be a premier Hot Spring and Caldera spas dealer through service and integrity. We also offer affordable Plug 'n' Play Spas by Freeflow Spas! In addition to our wonderful spa brands, we have a complete line of custom saunas, spa parts, water care, and accessories for all of our products.

Having licensed plumbers and electricians on staff makes this a must see for the do-it- yourselfers.
Services
We carry the world's best selling brand of Spas and Hot Tubs, Hot Spring Spas and Caldera Spas. Hot Spring and Caldera spas provide the powerful combination of massage and hot water with one-of-a-kind massage, innovative water care systems, and features that keep water hot and operating costs low.
Customer service is our top priority. When you request information through our website, we will route it right away to the person from our organization who is best suited to giving you the right answers. We try to get to every request as soon as possible but please allow 1-2 days for responses. Don't want to wait for an email?
Your resource for everything that you need to know about purchasing, maintaining and enhancing a hot tub. Buy your hot tub with confidence. Check out our guides and general buying information on how to choose the right hot tub for your needs and enjoyment. Many people choose to finance their hot tub and make monthly payments rather than pay for it all at once.
Until now, water care has been complicated, confusing and hard to manage. The FreshWater Salt System has revolutionized the hot tub industry by making water care simple and intuitive, so you can relax and experience the full wellness benefits that come from daily immersion in hot water. Our unique and patented salt system automatically generates chlorine, keeping water clean and fresh for a full year.*
It might feel like there is a lot to learn about hot tubs. What are the benefits of ownership? What is the installation process like? How much maintenance is required? As the world's best-selling hot tub brand, with more than 35 years of experience, and nearly a million hot tubs sold - we can help!
Reviews (7)
J. C.
J. C.
Jan 22, 2022
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Things may go smoothly if you never have to deal with Mark in the service department. I would say Water by Design is hurting with him being ahead of the Service Department.
Ken Lambert
Ken Lambert
Nov 26, 2021
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Bryan at the Roanoke office gave a great sales pitch and helpful follow-up after the tub was installed. The installation crew was first-rate. Enjoying our new tub very much!
Helene Shumate
Helene Shumate
Aug 18, 2021
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Bill came and completely emptied and restored the salt water hot tub to full use.
He is very intelligent , resourceful and competent. I nice conversationalist.
I completely enjoyed meeting him as I learned more about my hot tub.
Positive experience indeed.
Amanda Austin
Amanda Austin
Jul 24, 2021
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I appreciate the time Mark took with us to discuss all of our options, and I also appreciate the fact that when we ordered it, we were told that we would get it at the end of July and that is exactly when it arrived. Delivery and set up went smoothly. I never knew how much I needed this until we got it. The EP R200 has brought me a level of relaxation I didn’t realize was possible without chiropractic treatment and massages (neither of which I’ve had in years). Between the aquatic exercises and the jets hitting every necessary sore spots needed, I feel like a new person. I am an indecisive
Allen S.
Allen S.
Sep 17, 2019
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I bought a house with a 2004 Jacuzzi and the FLO message started blinking and nothing I did would make it go away. I called and got an appointment within a week. The service guy came, took a look, did some diagnosing, and concluded the pump was shot. He replaced the pump and all was well and good with the hot tub again. All in all, he was here for about half an hour or so and got it taken care of.

Service call fee + new pump came to about $450 total. Given I called around and got several estimates from various companies, this seemed on par.

Would recommend.
Joseph S.
Joseph S.
Jan 30, 2018
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The owner talks the talk. They are pricey and promise service. However, once the system is yours, they will do everything they can to make you pay. The father-son team reduces the transparency of comments between customer and honest feedback. On several occasions, when things such as replacing a simple circuit board were not working, they called the manufacturer. After replacing the board twice, it was clear that it was not the board; rather, it was diagnosing the problem. They like it simple and want to up-sell you at the drop off a hat. Do not allow the mellifluous voice of the owner lull you
Molly H.
Molly H.
Mar 22, 2017
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We absolutely love the staff at Water by Design and we adore our new sauna. They were in constant communication with us through the ordering process, installation, and they've checked in with us to make sure we're satisfied. Nothing but positive things to say about this company and their products!