First Place Parts

Everything was great until I had to return my item....make sure it is exact the item you buy, because returning an item is pointless. They make you pay for all the shipping back and make you deal with it all.

I'm mad at myself for not reading the reviews before I purchased from this company. I placed an order on November 10, 2021 for 2 items that were intended to be Christmas gifts. As of January 2, 2021, I still have not received the items I purchased. No one has answered the phone when I've called, so I e-mailed customer service on December 5th and finally received an answer 5 days later, after sending a 2nd e-mail. On December 11th I was told one of the items is not in stock and the order will ship when that item becomes available. There was no offer to ship the other half of my order so that I could

We had a large order and all came pretty quickly , with only one missing gloves. We called customer service and they shipped it out very fast. Great service, Thanks

Great experience with this shop. The delivery of my item took a little longer than usual because of some FedEx issues and them receiving the inventory. Mike and his team were great at communicating and making sure I had my bag in time for an upcoming ride. Would definitely shop here again!

Most annoying process ever. First the product we ordered they didnt have, but didnt contact us to let us know until we called asking why our order hadn't been sent, then they told us it wasnt available. So a different jacket got picked but they had to ship it in from another city, so that took another week. And then another week from that point to even send our order out. At this point the expected delivery was up to 12 days, then it sat at the boarder for a while and we got a bill for another 54$ duty fees. So now it's been over a month and our order still hasnt gotten to us and wont be here for

I got a $20 gift card, for orders over $100, from First Place parts and had a coupon. During checkout of my purchase, totaling $246.91, without coupons or gift cards applied, it asked for coupons in one field and asked that I add the gift card to the comments field on the checkout. I did so. Upon billing of my order, I noticed the $20 gift card was not applied. I contacted customer service immediately, to not only rectify this, but to find out the status of the order. They replied stating that the coupon was applied. I replied stating that the gift card was not applied. They replied stating that

I will never order from this company again. I ordered a Klim bag from this company and the same bag from another company that operates in the exact same way. The other company got me my bag ASAP. First place parts gave me a bunch of lies. At first they said they were waiting for the bag to come into stock. Then they said they would get it on this day, then that day, and then they said they had the bag. My husband at this point needed the bag for a trip and asked it to be over nighted to us. We finally got confirmation that it was sent 2 day mail. It was sent from Klim, not First Place. They never

December 19th at 1 pm I called to see if I ordered something if it would be here in time for the holidays and they couldn’t guarantee but he said it should. So I went online ordered it. It literally showed up on December 20th at 10:30 am. Staff was super friendly! I was very impressed with how they handled business and would definitely order from them in a heart beat! Great company!

HORRIBLE! Will Never purchase through this site again. We have sent Several emails Called Several time and left Several voicemail's for the last Month trying to contact Anyone with this company to return a pair of boots for a bigger size. It took 2 weeks to get a email that told us to send them back in new packaging ($27 more) with a written letter of what we wanted to do. I sent another email with more questions and have yet to hear back. The boots have been returned (know through tracking) and we still can not reach anyone and have not yet heard what the next step is. I would recommend NOT purchasing

Over the years I have placed many order with FPP and received great service, order confirmations with in a day and receive the items in 3-4 days from order placement. Something has happened in the last several months. Placed an order on December 30th, on January 9th finally received a confirmation. THe next day I received a email with an item cancellation from my order as it was out of stock now. Two days later I received another items cancellation email as it too was out of stock. I mean really, doesn't anyone who works there now how to count and check in inventory? So of the 4 items I order,