Eagle Sentry

Called yesterday at 8:30 am to get a quote on a camera/security system. Told no one was available in sales and they would call me back. Three hours later I called again. Left on hold 10 minutes and I hung up.
Not the kind of service I want from a security company. Looking elsewhere to replace my ATT DigitalLife system.

Great customer service!!! The staff is always attentive and responsive to my requests. Whenever I call a quick response is received. Eagle Sentry is also checkbook friendly.

James Moulton from Eagle Sentry got us set up with our system in our new home. He was extremely friendly, showed up on time, was in and out quickly, and gave a very user-friendly tutorial on how to operate our system. Lots of useful tips to make sure the system worked the way we want it to. And when I asked about camera systems and upgrades, he provided extremely helpful information without being salesy or pushy. A+ service.

Will and Marco were
-PROFESSIONAL
-PATIENT
-VERY RESPONSIVE
Great attention to detail. They left everything super neat and tidy, organized. They had to come back the next day to explain a few things to the technically challenged (me). Will was glad to come back without any delay or hesitation. Thank you! Grateful for them and their knowledge and again, kindness and professionalism.

I am happy to update my past review of Eagle Sentry. Immediately after my critical review posted, I was contacted by Trent, who I believe is the owner of the company. He could not have been more apologetic regarding his companies service. He assured me that if I would reconsider and return to Eagle Sentry they would extend the same excellent service that I had been used to in my past dealings with the company. I am now truly happy to be back with this locally owned company. I also truly commend not only Trent, but Roy Heaton as well for their commitment to true customer satisfaction. Glad

Had some issue with my entire home automation system, so I called Eagle Sentry and was super glad I called them first! Very next day I was greeted by William from Eagle Sentry, He explained my issues that I was having with my system and had everything running alot smoother. His skills and thoroughness made the process alot less stressful and worry free. I Highly recommend this company Both for security and automation needs!!

Positive: Punctuality, Quality, Responsiveness
Shaun Hamilton is just extraordinary. His in-depth knowledge and understanding of network issues and how to resolve them is great. At the same time, he is friendly and patient, yet professional. He is a GREAT asset for Eagle Sentry. Thanks, Shaun

Trent, aka "the boss" reacted to my brother's and my loss of our older brother, last summer, by putting us on his calendar immediately since we flew back home (WA) the next day. He sent Jose and Shaun who patiently babysat me and my younger brother (he's only 69) through the how to's of the system... they spent hours at my brother's home setting things up and asking what would work best for us... Sentry allowed a neighbor friend of my brother's to be the 1st contact so any alerts would be to someone next door, not to us up here in WA...Trent checked in with me often to be sure things were as they

These guys are great! Eagle Sentry (thank you Shaun!) are always there for us especially when our smart house is not always acting smart. They problem solve and figure out what’s going on and fix it. We totally rely on them to keep us up and running! Shaun, George and Marco have all provided terrific and professional service. Thank you!

I can't say enough good things about these guys. Originally I had work done under a different manager with this company. Had some issues at my house and the last manager did not take care of it. Contacted Eagle century a few months later and the business owner contacted me right away. He addressed all of the issues and concerns I had with the work I paid for I appreciate them getting it taken care of and being very professional about the situation. Not only did they come out and take care of the work but also brought out brand new equipment 3 place the equipment they installed about 8 months

The entire crew at Eagle Sentry are absolutely fabulous! I've had them out a few times. Even had a situation happen that shows the true test of how a company handles something like that and I can't say enough about how well that situation was handled. Coming from a background of customer service myself, the entire crew is absolutely a 5 star!
The security system itself is also 5 star! So easy to manage as well. I just dropped ADT off a cliff. Huge difference!

We had a rough start with Eagle Sentry , however we
Have been more than impressed with the outcome .
They have gone far and beyond making us happy with their service. Thank You Eagle Sentry
The Bergman

7.23.2020
Eaglesentry did another great job for us today.
Thank you Jose Hernandez, Daniel, Kevin for a terrific job on our update to our network . Your courteous,and very knowledgeable . Your efforts of cleanliness was most appreciated. Stay Save and best to you Daniel and Kevin in your new ventures with this company .
The Bergmans

Teddy came over to help with some technical difficulties we were having with our cameras and the app and he was AWESOME!!! He actually taught us so much more then we expected and was super knowledgeable. My parents are horrible with technology (), but Teddy was super patient and was so good at teaching them how to operate and trouble shoot everything.

Simply put....In my past, I've Directed 5 Star Resorts, Hotels & Casinos in San Diego and Las Vegas. So when I tell you from a customer service standpoint, I have expectations. JAMES and ZACK were the consummate professionals. Too much to write examples but they understand CUSTOMER RETENTION better than most. Thank you, men! Keep up the great work. Lastly, TRENT a 5 Star COO who was involved multiple times to help problem solve the technicians. I called him today to thank him for his company culture and the alarm system is the finest I've had. THANKS AGAIN.

We've been an Eagle Sentry customer for about 6 years. They installed our systems (whole house Savant control system including installation of 8 TV's together with electronic room rack, alarm, cameras, lighting, climate and shades controls). Recently Alex worked on and remotely fixed a problem unrelated to their equipment. (Thank you very much). If you are looking for talented professionals with a reputation for honesty and customer service, consider Eagle Sentry. Our experience with them has been great.

Called Eagle to get a quote and information on getting a camera system I bought installed. The guy on the phone was super helpful and spent about 30 minutes talking to me, asking questions and giving me as best he could an idea of what it would take to install the cameras in my house. He told me $95 an hour on the phone for the job and that if everything would be ideal in the install conditions, it would be in the neighborhood of $1500 and worst case was about $3000. He said they had to come check it out and sent someone the next week.

The guy who came out was also great, and seemed to know

I've been living in Las Vegas for seven years I own multiple properties with very sophisticated alarm systems camera systems and TV audio stereo and IT systems I have been suffering for the past 6 1/2 years to find a reputable reliable and honest company to work on all my systems less than one year ago I met the owner and he recommended that I try his company next time I had a problem six months ago I had a system failure on one of my properties when it came to my Crestron system which is very complicated and expensive and they were able to come in and diagnose and fix the problem in one day

James was extremely helpful in setting up my alarm system. He was extremely patient and eager to answer any questions I had. He was trustworthy and explained every step of the process. I really thank him for the easy experience in getting the alarm Installed !
He did a fantastic job!!

I am more than impressed with Eagle Sentry and all the team I worked with! From the start with Blake (sales), my inquiry was responded to within 24 hours and Blake was friendly, knowledgeable and accommodating. We set up a home visit within a couple of days and he was on time and professional. He gave me some options on how to upgrade my home audio while integrating some equipment I already had. Within another 24 hours I received a bid with three different options, all very reasonably priced. Once selected we scheduled an install date.

The initial installer was Jose and he was right on time, professional

We have had Eagle Sentry for the last 4 years. They are very responsive and knowledgeable. Today Zach came out to check some issues we were having and resolved it very quickly. Thank youEagle Sentry.

Jose is the best technician I have ever dealt with. He is knowledgeable and understands his customers needs! He stays with the task until it is done and never becomes frustrated or impatient. I appreciate all Jose has done for me and recommend him without reservation!!!!
Thanks
Anthony

Jose is the best technician I've ever worked with. Such a nice person and very smart. Love this company.

Jose Hernandez did an admirable job. He managed to get me a new GSM absolutely free. Very professional. Job well done.

Eagle Sentry is great!! James Moulton is very helpful and found the issue in my alarm system. He went the extra mile to explain everything and made sure I was comfortable doing what I need before he left. Great service.

Showed up on time, completed the job on time, showed me how everything works. The guys were very nice and personable. Would definitely use Eagle Sentry again.

We had an amazing experience with Eagle Sentry! My husband and I were in search of a company that could hang our TV above our fireplace, we were told by other companies it was not going to be possible. Eagle Sentry made it happen! The technicians were on time and professional from start to finish. We would HIGHLY recommend this company to anyone searching for professional audio-visual company. We will definitely use Eagle Sentry in the future!

Just had our new system installed yesterday and am so pleased we chose to have it done by Eagle Sentry. From start to finish they professionally handled each detail down to the visit and follow up.
Roy our sales executive handled my inquiries promptly and thoroughly. Price of the system was very comparable (I had several estimates from service providers). The install team not only installed the system with integrity they asked quality questions and made sure the install impact to our business was minimal. Roy brought over the team, introduced us and left us to the business at hand. When the install