We carry several brands and thread weights to meet your sewing, quilting and embroidery needs! We'll demonstrate the features of our floor models to you and let you try before you buy in the shop. Call for an appointment today! Our qualified technicians service all makes and models of sewing, quilting and embroidery machines.
Join us for drinks, demos & videos while you learn about our latest products, fabric, notions & events! IN-STORE-Learn how to sew a crossbody fanny pack with details such as a curved zipper pocket and an adjustable crossbody strap. IN STORE-This 3 hour class will take the anger and frustration out of learning to use your serger.
Join us for drinks, demos & videos while you learn about our latest products, fabric, notions & events! IN-STORE-Learn how to sew a crossbody fanny pack with details such as a curved zipper pocket and an adjustable crossbody strap. IN STORE-This 3 hour class will take the anger and frustration out of learning to use your serger.
Services
Join us in-store or virtually for Family Game Night with Kimberbell! Receive the Kimberbell project bag which includes everything you need to complete four great projects for your family! You will receive a project bag and fabric kits with everything they need to create four exclusive Kimberbell projects, along with full-color, step-by-step instructions.
Reviews (24)
Tom H.
Dec 05, 2021
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These folks are the best ! My wife has searched for a simple, dependable and reasonably priced sewing machine. The first place we went to had one at a reasonable price but my wife who has a masters degree and I who spent 20 years as a manufacturing engineer could not thread the tiny slots . Place number two had one where we could thread the slots but the price was close to buying a car . Then we found the Northwest Sewing Center . The owner had the perfect machine and spent time showing us how it worked . Simple , dependable and reasonably priced . The interesting thing is that it did everything
Emilie Nutter
Nov 14, 2021
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Travis
Aug 23, 2021
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Ally T.
Apr 02, 2021
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Super helpful! They repair old singer sewing machines, this was the reason I went there. Unfortunately mine was way past repair. They where able to show me all the reasons why it wasn't running and could explain in detail the costs. They also had an amazing selection of new sewing machines for less then the price repairs would have been for me. They offer classes and training with every machine they sell. The staff was very friendly and easy to work with. Highly recommend!
Cecilia Fitzgerald-Cook
Feb 23, 2021
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These folks are kind and know their stuff! Repairs are reasonably priced, and they were able to find replacement parts for my 1980's Kenmore machine for a good price. The gentleman that helped me carried my machine over to my car which was very kind, and the ladies working there were very patient with answering all my questions. Their COVID-19 protocols are spectacular, and they teach online sewing classes!
Colleen Knox
Feb 08, 2021
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I was home sewing on my machine but the belt kept slipping. So, I went to your shop and I bought a new belt for my machine. I brought the belt home and tried to get it on the machine. I couldn't. The sales person had told me to bring the machine and belt into your shop and you would help me put it on.
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> When I brought it in, I was told it HAD TO BE cleaned and the rust removed. I didn't want this done. I did not ask for you to do this. But you persisted and I agreed to have you do the work for a set price. You called me a couple of weeks later and said it was going to cost more. I questioned
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> When I brought it in, I was told it HAD TO BE cleaned and the rust removed. I didn't want this done. I did not ask for you to do this. But you persisted and I agreed to have you do the work for a set price. You called me a couple of weeks later and said it was going to cost more. I questioned
Al O.
Dec 31, 2020
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Bought my second machine from them today. At the same time, I brought in my first as I thought I put a bobbin case in incorrectly ( and I did as verified by the service guy Dan ). They've been nothing but helpful since my first purchase in 2015. Sure, its a quirky independent business and communication hasn't always been flawless. Floor service pre-covid was sometimes challenging when they are busy; once you get them, they stick with you and all your dumb questions ( i had many ). Sure I've spent more than i wanted to repair the first machine ( which was my fault for abusing
M. E. M.
Jul 17, 2020
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Christina Cordes
Jul 04, 2020
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The entire staff is friendly, honest, knowledgeable, and always eager to help with my sewing needs. The store has an excellent repair facility, and they sell only the most reliable sewing machines, for any budget. They also have a wonderful supply of notions, attachments, and fabric. The shop has a warm, homey feel that is missing in so many stores these days. Definitely my favorite sewing store!
Vlatka M.
May 17, 2020
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Very disappointed in this business. I brought my sewing machine to check it out, they immediately wanted to do tune up without even knowing if it is needed. Second, they did not communicate it will take around 3 weeks until they even open it, just to open it was $40, ladies were so freaking slow, what could of have been 10 min ordeal, took an hour. Very frustrating.
Linda A.
Mar 27, 2018
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I have been here several times and they have consistently taken care of everything I need. I bought a free motion foot for quilting and they took the time to show me how to use it. Once, when I was out of town and 60 miles from any sewing machine repair, I called them and the technician was able to explain over the phone what my problem was. Today I had a problem with my machine in the middle of a huge project and they diligently worked with me to get it working again. Now that is customer service! Knowledgeable, friendly and a great local business. Highly recommend!
LaShelle C.
Dec 01, 2017
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After another place said they couldn't fix my sewing machine I took it to Northwest Sewing Center. They were super courteous and were able to fix it on time at a very reasonable price. They were prompt in their communication and didn't try to up-sell me. Everyone was very nice and I would go back in a heartbeat if I needed anything! I highly recommend Northwest Sewing Center!!!
Anne D.
Oct 27, 2017
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Not great customer service. My machine was there over four weeks (I was told about a three week turn around)for a check up. It wasn't until I called that they even started looking at it. I received an angry voice mail the next day after it was ready telling me my machine had been there too long and I needed to come and get it!
Carolynn P.
Sep 14, 2017
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Mary was so kind and helpful. I found the exact machine I was looking for, in stock, for a lot less than I could find anywhere even online! She demonstrated some of the features for me and offered a free private lesson! They also had a promo recently where you got a free bag with a machine purchase that had recently ended but she gave it to me anyways!
Another note-- I was a bit nervous taking my two young children into a sewing boutique full of expensive equipment. Instead of being bothered, Mary showed us some of the projects they make in youth sewing classes!
I will definitely be back. This
Another note-- I was a bit nervous taking my two young children into a sewing boutique full of expensive equipment. Instead of being bothered, Mary showed us some of the projects they make in youth sewing classes!
I will definitely be back. This
Wendie J.
Jan 26, 2017
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By far the best costumer service I have EVER experienced. I bought my first nice sewing machine from Northwest Sewing Center. They helped me pick out the right one that was perfect for me. However, their costumer service didn't stop there. Over a year later I went back to buy an extension table for my machine. After talking to them, I came to find out my machine should have come with one. Without asking they just ordered me one. No questions asked and over a year later they made it right. There is defiantly something to be said for small businesses. I have NEVER experienced amazing costumer
Daphne B.
Feb 19, 2016
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Went around to several different stores looking for a specific embroidery machine. When I went in to the store I was a little surprised by how little it was and packed with machines. As soon as I walked in Mary offered to help me I told her what I was looking for and she took me to the machine she showed me how to use it even doing a full embroidery cycle with the machine. I had brought my two kids with me and one of them was getting bored and upset she brought him some crayons and a coloring book which I really really appreciated!
I left the store really excited about my machine which I got
I left the store really excited about my machine which I got
Cee H.
Jan 07, 2015
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The prices here are the best I've found and I searched everywhere Brother in and around Austin. The staff, especially Mary, are super helpful and we bought my Brother sewing and embroidery machine here 12/2012.
Initially I thought I wanted a Baby Lock and went to Sew Much More. Wow what an experience. The store is bright and clean but so cluttered you can barely walk around but that was not the worst part; I wanted to look at a lower end combo machine and they insisted on showing me the next one or two up from the lower end machine I was interested in. Of course that was the machine
Initially I thought I wanted a Baby Lock and went to Sew Much More. Wow what an experience. The store is bright and clean but so cluttered you can barely walk around but that was not the worst part; I wanted to look at a lower end combo machine and they insisted on showing me the next one or two up from the lower end machine I was interested in. Of course that was the machine
Samuel B.
Nov 01, 2014
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I didn't know a bobbin from a baste, but I knew how to drive my wife to this establishment, where Tessa cheerfully applied knowledge, encouragement, and oil as she tensioned, adjusted, re-threaded, and re-assembled Rebecca's formerly hobbled Brother machine back to life. Meanwhile, I prowled the store to gawk at the vast inventory of sewing machines; apparently you can go "basic" for around a hundred dollars or you can "dream" for the price of a good used pickup truck. Many, many choices in between those price points are on display. Like any pursuit in the fashion
Lisa M.
Jul 14, 2014
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So far, I've only had one experience with this wonderful sewing center which has so far survived the big business commercialization that appears to be taking over all of Austin in the past several years. I can recommend this place highly. They are immediately available by phone and in person. I'd had all intentions of shelling out a bunch of money on a repair of functional vintage machine, knowing that was what it usually takes.
Instead, my daughter received invaluable teaching about how to more properly thread the machine and several other pieces of advice from Tessa, a lovely staff
Instead, my daughter received invaluable teaching about how to more properly thread the machine and several other pieces of advice from Tessa, a lovely staff
Dionne S.
Jun 27, 2014
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I bought my first sewing machine at this shop a few years ago. In that visit, I was shopping for a machine and they were very attentive and friendly and gave promises of free lessons on how to use the machine. It's nice when local businesses earn your business.
I figured out how to use the machine on my own and eventually, my family bought me a very nice embroidery machine (somewhere else) and a $250 gift certificate to Northwest Sewing Center. I was excited to revisit the shop. Only, on my first return, when I mentioned that I was just looking for accessories and notions for a machine that
I figured out how to use the machine on my own and eventually, my family bought me a very nice embroidery machine (somewhere else) and a $250 gift certificate to Northwest Sewing Center. I was excited to revisit the shop. Only, on my first return, when I mentioned that I was just looking for accessories and notions for a machine that
Karen M.
Apr 10, 2014
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This is just a little jewel hiding in a strip center. Not only are they so very helpful, they are not pretentious like some other sewing machine shops - although they too have the super expensive amazing machines, they totally honored my little Brother machine without making me feel like I had some little left-over.
And today, they popped out my bobbin, found the issue in a couple of minutes and sent me happily on my way without charging me. Love this place and when I get another machine, this is where I am buying it.
And today, they popped out my bobbin, found the issue in a couple of minutes and sent me happily on my way without charging me. Love this place and when I get another machine, this is where I am buying it.
Jessica K.
Mar 05, 2014
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I love this place, I bought my first sewing machine here in 2004 and it was a low end beginner model that the saleslady spent nearly an hour sitting next to me showing me every feature of the machine and that was before I committed to purchasing it! Went in the other day near closing, the sweet saleslady understood immediately what I meant when I said "the new snap on feet don't work on my machine" and helped me find the correct adapter and some great new feet!
I'm in the market for a machine and told her so, also told her that I wasn't buying today but that didnt deter
I'm in the market for a machine and told her so, also told her that I wasn't buying today but that didnt deter
Stacia B.
Feb 11, 2014
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I got an old Singer FashionMate from here nearly ten years ago, and thought I'd broken it. When I brought it in TWENTY MINUTES BEFORE CLOSE, I was expecting to have to drop it off for a couple of days.
Instead, the younger guy with the beard asked me to pop off the cover--even when I said "I know it's really late..."--and walked me through how to thread it right.
When I said how dumb I felt, he was just like "Whatever--you're human. Nobody knows everything," and that was that. I really appreciate these folks. There's nothing like being treated by a person
Instead, the younger guy with the beard asked me to pop off the cover--even when I said "I know it's really late..."--and walked me through how to thread it right.
When I said how dumb I felt, he was just like "Whatever--you're human. Nobody knows everything," and that was that. I really appreciate these folks. There's nothing like being treated by a person
E. S.
Nov 15, 2012
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I had a really good experience with this family business. The younger gentleman was really accommodating with my time crunch in needing my machine fixed asap. The older gentleman is sweet as candy and the lady who works there is really nice.
I have an older "vintage" machine that they were able to restore beautifully. Highly recommended!
I have an older "vintage" machine that they were able to restore beautifully. Highly recommended!