Safe Home Security, Inc. is a family-owned business that has been dedicated to protecting communities for over 25 Years and is committed to the highest level of affordable service. As one of the nation's largest residential home security providers, Safe Home Security has big company resources with the personable service of a small business.
We're able to handle concerns quickly, and with a smile, so you can get back to feeling safe. With no investment bank or corporation pulling the strings, you can rest assured that you're being protected by a company that cares about you - not the money in your pocket. That means no surprises, no hidden fees, and no worries for you.
We're able to handle concerns quickly, and with a smile, so you can get back to feeling safe. With no investment bank or corporation pulling the strings, you can rest assured that you're being protected by a company that cares about you - not the money in your pocket. That means no surprises, no hidden fees, and no worries for you.
Services
We provide an average central station response time of 30 seconds when an alarm is triggered. You will enjoy the simplicity of this app with a user-friendly interface that is easy to configure and use! Get email and/or text alert notifications for alarms and other tasks you assign to your app. Cloud-based continuous recording allows you instant access to your cameras and previous recordings.
We have provided answers to the most frequently asked questions regarding our products and/or services. If you don't see the answer to your question, please feel free to call us @ 1-800-833-3211 or use or online contact form. Stay mode arms the perimeter sensors, but not the motion detector. For example windows, doors, and glass break sensors will still be protected, allowing you to walk around your home without setting the system off.
Safe Home Security's dealer business model allows you the opportunity to expand your business and increase revenues in a booming industry.
As a business owner in the home security industry, your customers are your greatest asset and Safe Home Security capitalizes on this providing you the business opportunity of expanding your business to not only generate more revenue, but to increase your customer network and provide your customers with the products and services backed by our stellar support system, product training, marketing materials and equipment discounts with available financing.
As a business owner in the home security industry, your customers are your greatest asset and Safe Home Security capitalizes on this providing you the business opportunity of expanding your business to not only generate more revenue, but to increase your customer network and provide your customers with the products and services backed by our stellar support system, product training, marketing materials and equipment discounts with available financing.
As a homeowner, you want to protect your investment as well as your family. The choice of that protection relies on cost, convenience and product reliability. Safe Home Security provides multiple options to protect your home whether you do it yourself or opt for a professional installation of home security.
Reviews (18)
Holly A.
Jan 03, 2022
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I genuinely felt safer without the use of a security system than I feel relying on Safe Home Security.
We've had multiple instances of alarms going off at inappropriate times due to problems with the equipment. We've noticed a lack of knowledge about equipment and services from almost everyone we've spoken with at the company. The customer service department has been unhelpful. We were told that our account was inactive moments after the company unnecessarily dispatched emergency services to our address. Now we are struggling to have our service canceled. What an absolute headache
We've had multiple instances of alarms going off at inappropriate times due to problems with the equipment. We've noticed a lack of knowledge about equipment and services from almost everyone we've spoken with at the company. The customer service department has been unhelpful. We were told that our account was inactive moments after the company unnecessarily dispatched emergency services to our address. Now we are struggling to have our service canceled. What an absolute headache
Tom Richardson
Jan 03, 2022
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Positive: Professionalism
After a few appointment cancellations I called and was taken care of by Jake.. My alarm would not set the front door and turns out it was a loose battery.
All this done on the phone. The next service date would have been end of Feb. I am so happy the system is back working.
After a few appointment cancellations I called and was taken care of by Jake.. My alarm would not set the front door and turns out it was a loose battery.
All this done on the phone. The next service date would have been end of Feb. I am so happy the system is back working.
Alec Burchick
Dec 31, 2021
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My family and I are selling our house, we have been with this company for over 12 years, the service has been acceptable, no big complaints until now. We continually get a run around answer and we’re told we have to pay $600 to cancel the service. We now have to send them countless pieces of information regarding the move and we still may have to pay $600 to cancel service. This is the worst company my family has ever dealt with when having to cancel a service, I would not recommend this company to my worst enemy. Go with any other company because I’m sure cancellation will be much easier than
Adriana F.
Dec 27, 2021
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BE AWARE!! Stay away from this unscrupulous company! After I told them I didn't want to renew they sent a rep to my house and tricked my elderly father into signing his initials, which are the same as mine, on a 3-year contract. When I found out they used scare tactics saying the only way out would be to file a police report against my elderly father for fraud! I filled complaints with BBB and Attorney General!
Mitzi Parker
Dec 26, 2021
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Poor customer serviceAs.
Trying to lock people into extremely long contracts and then something detrimental happens in their life like said money making spouse passes and you still want to lock that family into said contract and take money away from them that they cannot afford.
And today's time we need better companies not stingy companies.
Trying to lock people into extremely long contracts and then something detrimental happens in their life like said money making spouse passes and you still want to lock that family into said contract and take money away from them that they cannot afford.
And today's time we need better companies not stingy companies.
Ron Sherman
Dec 21, 2021
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Our system was out for entire month in September, we call them to get it fix up, they took almost a month to send someone out, we asked for reimbursement for the whole month without monitoring due to the system down. They said they will ask for above approval, it took them 4 months and there is still no email or anything related to the reimbursement at all. We call them to ask for cancellation due to their bad services they said we have to pay for the 90% buy out else we have to keep continuing with the contract. The contract isn’t in a favor of the customers at all. For sure, it was our fault
Halima Anderson
Dec 21, 2021
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We are eagerly awaiting the cancellation of our account. After dealing with erroneous equipment, rude customer service personnel and our account change requests being ignored, we have had enough. We’ve dealt with alarms going off randomly at 2am and continuing through the night, with no one on the line having any knowledge of how to stop it. False alarm after false alarm. Last I spoke with a customer service rep I was told that we can’t cancel our account unless we have a valid reason, and that “because we no longer wish to continue service” is not a valid reason. Luckily we have about
Robert W. McCormick
Dec 13, 2021
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Critical: Professionalism, Quality, Value
After losing my job during the pandemic this company didn’t care and lodged a judgment against me. I asked if we could settle they said sure pay the balance in full. Thanks for the help we paid for 4 years and this is the way they paid me back for our 4 year of loyalty.
After losing my job during the pandemic this company didn’t care and lodged a judgment against me. I asked if we could settle they said sure pay the balance in full. Thanks for the help we paid for 4 years and this is the way they paid me back for our 4 year of loyalty.
Toya Flakes
Dec 05, 2021
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I called Safe Home Security about an issue with my security cameras. Alicia worked with me until the problem was resolved. She went above and beyond, providing excellent customer service. I am pleased with her level of professionalism, responding in a prompt manner. She is knowledgeable and was willing to help. I appreciate her very much and I am extremely satisfied with the service she provided. Thank you Alicia!
Davaines B.
Dec 01, 2021
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I never heard of this company until it was time to cancel my contract. Back 2017 I signed up with a different company but I guess they sold my contract and never said anything. Anyway when I tried to cancel on 26 Oct, 2021 I was told that I couldn't do it over the phone and I had to request it via email which is weird but ok I do it. I had to write a review to get a response to let me know my contract was canceled. Fast forward to today I get an email saying that this company has reported this to a debt collection agency. At no time has someone tried to reach out, when I talked to the lady
Harold Hicks
Nov 25, 2021
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I called Safe Home to inquire about adding a warranty to my account. Jada was my attending rep. Although she was gone for the day by the time I was able to return her call, she called me back the following morning. Jada was very thorough, professional, and pleasant during the call. She answered all of my questions to my satisfaction. She did a very good job at explaining all the differences in the available warranties, convincing me to to go with the complete warranty because it offered to 'best bang for my twenty bucks'.
Thanx,
Harold H.
Thanx,
Harold H.
Shirley Wilson
Nov 15, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Good morning, I had a great experience!!!. He was very knowledgeable, patient sharing his knowledge and very helpful to walk me through the signing of the paper work. A great personality. A great employee in your company. I am very pleased with my investment with the company. He was very professional and polite. Much appreciated!!!
Good morning, I had a great experience!!!. He was very knowledgeable, patient sharing his knowledge and very helpful to walk me through the signing of the paper work. A great personality. A great employee in your company. I am very pleased with my investment with the company. He was very professional and polite. Much appreciated!!!
Caryn S.
Nov 10, 2021
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We signed with this company when we took over our unit from my mother. She had used them before. I should have examined the contract in detail, but trusted the salesperson, as he was a family friend. Now that cell towers are being upgraded, they want to charge the client for the upgrade. I would think that is the cost of doing business and they need to absorb it for clients that have an existing contract. But, no. I don't want to pay it and now my alarm system is not operational, but I am still on the hook for the monitoring contract until Dec 2022! Their contracts are not fair and they tie
Mike L.
Nov 03, 2021
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We've been with safe home security for about 13 years. We just renewed for another 5 years. First, what I don't like- they lock you into a contract- don't like that at all.'Second- if the alarm is having issues and not working properly you often have to wait several weeks for a service appointment. This defeats the whole purpose of having a security system. What if we have a burglary while the system is waiting to be repaired- I guess that is on the homeowner. The positive thing I can say is that Chad, our technician is knowledgeable and gets us up and running with great customer
Jessica F.
Oct 14, 2021
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Worst security company. Equipment stopped working less than 6 months after they installed it and locked us into a 5 year contract. I have set 7 appointments. Only one has had someone show up. He disconnected and reconnected the alarm and told me it was faulty and I needed to pay hundreds of dollars to replace a part in it. I said that should be under warranty and I expected the company to fix it.... he said to work it out with them and left. No matter how many times I leave messages for managers or set appointments to get it fixed, nobody calls me back and nobody shows up to the appointments. They
Cody W.
Jul 14, 2021
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Avoid this company at all costs. This company will rip you off. Also look at their low BBB rating, which is a grade D or F.
This company takes advantage of seniors and put them in a contract, but will never alarm your house or business up.
I think all Attorney Generals should keep this company out of their state.
This company takes money and will alarm your home up with used and outdated equipment.
The alarm went off several times, but no police officers never showed up. Stay away from this comp[any. Stick with ADT only.
This company takes advantage of seniors and put them in a contract, but will never alarm your house or business up.
I think all Attorney Generals should keep this company out of their state.
This company takes money and will alarm your home up with used and outdated equipment.
The alarm went off several times, but no police officers never showed up. Stay away from this comp[any. Stick with ADT only.
Karina C.
Mar 31, 2021
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Hallie N.
Dec 30, 2020
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This business is absolutely horrible. I signed a contract with a a security installer company. That contract ended and it then went month to month. No where on my contract was Safe Home listed. My monitoring service was changed by my installer company. It was changed over the phone and I was never told via the Safe Home person or the installer company that written notice had to be sent. This occurred February 2020. I never received any notice from Safe Home or anything, so I assumed service cancellation was accepted.
Fast forward to December 2020 and me refinancing my house. I get told from the
Fast forward to December 2020 and me refinancing my house. I get told from the
