Peak 1 Express

First time visiting Breckenridge and first time taking the shuttle from the airport. Benjamin Daniel was our shuttle driver very nice guy and very informative once we crossed the tunnel which he reminded us that there was going to be change in altitude. As we continued our way he pointed out different mountains in the area. We got to our destination and helped remove our bags from the shuttle he got us as close to our rental as possible. This was such a great experience for us.

We used your service today to drive from Breck to Denver. It was horrible weather. Snowing, you couldn't see very much do the white out conditions. Our driver Ben was fabulous. He was a great driver!! We never felt scared or worried. He got us to the airport without any problems. Great driver!!

When you run group shuttles, you need to have policies in place. You cannot wait 30 minutes on one passenger. 11/12 of us were at the correct stop at the correct time. We then waited 30 minutes and ultimately had to drive around looking for the final passenger. Multiple flights were missed. Our driver was wonderful, and we felt very safe with him. But you cannot run a company where drivers can't leave behind passengers who fail to show up.

I've not had a chance to ride with their shuttle, but please read on....

I reserved Peak 1 for shuttle service to the airport then had to cancel unexpectedly. Crying for having to cancel the entire trip, I called about an hour inside of the 24-hour cancellation policy. Naomi was very patient and understanding, she kindly asked another person if I may be granted a full refund. Their policy is clear, so it wasn't possible. *However, ...

She did explain the good news of what was possible, that I could have a credit, to use anytime within the next year. Wondering if I would ever have the

After our shuttle cancelled on us and my sister and I were going to miss our international flights Reese from Peak 1 express saved us! This is the most reliable service of all the shuttle companies. Reese is a very helpful and friendly driver.

My daughter flew in after us due to a delayed flight. We are staying in vail and ordered a ride for her. The guy left while she was getting her luggage and now she is stranded at the airport 2 1/2 hrs from here. It’s 11:50pm so she will be lucky to get an Uber if she can find one. The dispatch told me they will not be refunding us and will be giving us a credit for our next ride. 10/10 would not recommend using this service. Ride customer service with no regards to the situation they are leaving a customer in.
Added info after response...
After many calls back and forth to let them know about

Reese was an absolutely amazing driver!!! Peak 1 express went out if their way for a last minute pickup when another company forgot to pick us up. I cannot recommend this company enough!! We will be using them every time from here on out :D

Our driver, Reese, was excellent! Extremely good communication and safe driving to DEN.

Used Peak1 from DIA to Breckinridge and back again. Reese was our driver both ways. Reese is courteous and knowledgeable. His friendly personality and love of music is a bonus! It was a flawless experience from start to finish. I would definitely seek out Peak1 service again.

TRAVELERS BEWARE DURING COVID!!!!! FLIGHT DELAYS THAT GO PAST YOUR RESERVATION TIME WILL NOT BE REFUNDED AND THEY WILL NOT ASSIST YOU.
I bought a reservation for with Peak 1 Express two weeks before I arrived in Denver. I was to take the shuttle from Denver to Vail. My reservation was for 9:45 PM pick up as I had a wedding the next day I had to attend. My flight was delayed 2 hours and I first attempted to call the dispatcher to let them know my flight had been delayed. I was unable to reach someone on the phone for over an hour. After finally getting in contact with someone they basically told

The ride was fantastic. Wasn’t stressful at all and Reese made sure our luggage wasn’t confused for the bags of the 10 other riders. Reese was very personable and I will definitely request him next time I use this service

Price is good. Our driver Rick was great but you are squeezed into the shuttle like sardines.. the seats are so small and uncomfortable. Not enough room to even cross your legs.

Traveled from Denver Airport to Vail Village with Reese and it was great! Reese was very informative and he went above and beyond to make sure we were comfortable. I would recommend Peak 1 Express anytime.

We had a great experience riding from Denver to Vail. Our driver, Rick, was timely, courteous, and generously shared his knowledge about the area, adding valued context to the beautiful route.
If you take Peak1Express, I hope you get to ride with Rick.

Had an 11AM reservation, 11:15 called to see what happened. They told me, since I was the only rider, they cancelled that shuttle and put me on the 1:00pm shuttle. Said they left a voice mail, but no text, no email, no notice, no confirmation. So now I sit in the airport another 2 hours waiting for the next shuttle and had to cancel all the meetings I'll miss today. Had I known, I would have made other arrangements.

Tom was our driver and could not have been better. Called us right as we were at baggage claim and was ready for us. We took a private sprinter van and it was very comfortable and even had WiFi! Less than 2 hrs to Breckenridge from DIA - great experience.

We always use Peak 1 express as our shuttle from Denver to Breck and they always provide exceptional service. Today we had Tom as our driver and he was great! We will continue using their service as long as we are traveling here.

Took the shuttle from Avon to DIA. Joe Van Dyke was my driver. He arrived on time, offered bottled water to all guests & explained the WiFi. Safe driver, courteous. Will use Peak 1 the next time I am in the area.

Great service! Brandon w. Was the best driver ! Super nice and made the ride go by fast . Always on time . Made the vacation great with on time shuttle every time.

Have used them before & loved the service, but has gone way down hill. Booked the wrong time & called them immediately to cancel, they said nonrefundable. They are simply looking to take advantage of customers at this point which is wrong. Even the service representative replied 'I'm just trying to keep my job' which tells me the company is suffering & would steer clear to avoid issues in the future. Sad to see what the pandemic has done to good companies who have become ruthless in their service.

I have always had a great experience with Peak 1. They are on time, coordinated, and have processes so passengers are shuttled to various regions once the van reaches the mountains. The dispatchers are knowledgeable about the fastest routes. The vans are the most comfortable and roomy of the shuttle services to the mountains. The drivers are courteous, and they always provide water. Peak 1 is my first choice in transportation to and from the airport.

Been using Peak 1 Express three or four times a year for at least the last three years. They are great! Always on time, picks us up at the baggage at the Denver airport and drops us off right at our condo. The drivers are always so nice and confident driving in any condition, I have always felt safe. My family and I are looking forward to our next adventures with https://www.coloradorafting.net/ and Peak 1 Express getting us there safely!! Thanks for all you do!!!

We cancelled a bus for 14 college students 18 hours in advance due to COVID19 and closing of the Summit ski slopes. A promised return call from a manager never happened THEN, the driver calls the next morning wondering where we were. NOW, they refuse to return my money because we cancelled too late. They did refund my advanced $60 tip and a voucher for next year, but I have no plans for skiing there next year or using a bus for 14 people.

My cancellation during a world wide pandemic did not cost them anything. They are stealing my money. I would not use this company.

Wish I could put 0 stars.
Flight delayed, peak1 left me in Denver, no alternative solutions proposed, no later shuttle than 7:30pm, the hotline person lied to me saying I'd get a refund but apparently discovering it's credit... Which will never be used as we all know...
My advice, use Epic mountain service, they have shutlle till 11pm, less risk of being stuck in Denver..

Overall a good experience. We did have issues on the ride down with car seats being properly installed. After a call to the business, the car seats were properly installed prior to picking us up to return.
Overall nice people and I felt safe with the drivers.

Was traveling from Vail to DIA on Jan 1 and was booked the recommended 2:50 shuttle time for a 7:15pm flight. I questioned this to start as it's a busy travel day, but Peak1 is supposed to be the expert. Then the shuttle arrived ~30-35 minutes late.

We called Peak 1 to see why the bus was late, and we were told this was because the driver couldn't find two passengers at an earlier stop. The entire shuttle was missing their flights, so as we distressed strangers were talking, we deduced that customer service was LYING to us about why the bus was late. They had NO REASON. If it was because

Easy to make a reservations with less then 24 hours over the phone.
Our driver Chuck was very polite and briefed us on Wi-fi, water locations and was a very attentive driver.

The only reason for the 4 star is the ban was a bit of a rough ride.

Remember staff was superb !!