Name: Comtron Systems
Address: 41651 Corporate Way, Palm Desert, CA, 92260, US
Telephone: (760) 776-8811
Rating: 4.2

Here at Comtron Systems Inc. We design each system, from the very basic security and fire system to the highly integrated home automation systems to meet the individual needs of the home or business owners in the Coachella Valley. Comtron Systems Inc. was founded in 1986 here in the Coachella Valley.

The Company is built on the belief that excellent customer service combined with the best people in the industry blended with the highest quality equipment available makes all the difference. For over 35 years Comtron Systems Inc. strives to provide the best equipment, professional installation, and customer service that is superior to the industry norm.

Website Update

Services

Comtron Systems Report

Reviews (10)

Write a Review

C. T.

Jan 03, 2020

Report

Terrible monitoring service. Supposedly they are checking the system each month to ensure they are receiving signals. They hadn't rec'd signals for 6 months and were still charging me. Then when I brought it to the attention of the company something was wrong, they said it was my responsibility. Also previously when I did have an alarm, they said they dispatched the police but this was not the case. Small company, with terrible client service.
you will see they replied and tried to blame it on VOIP phone line. That is not the case. My alarm was working for 8 years just fine. i had my modem upgraded

Monica S.

Nov 09, 2019

Report

Amazing service. We had done an addition some years ago. There were wires hidden not connected to the panel. Amer was able to get everything straightened out. He has lots of experience and knowledge on the latest technology. We were very impressed with his patience on getting the job done. The system is very user friendly. We can arm and disarm our alarm from our phone. We highly recommend him for your home and business security needs. Honest, Reliable, fair price.

Lisa D.

Sep 05, 2019

Report

I really didn't want to give them a poor rating, but I felt like they left me no choice.

This review is based on their customer service.

I needed someone to go out to a rental property to change a system battery. We no longer live in the desert and our tenant does not have a contract with any company for monitoring.

I contacted Comtron to get a quote. I clearly explained the situation to the girl who answered the phone. She asked for the property address to look it up in their system. I told her we do not have service with them. She gave me the quote of $55 for the service call and

Bruce Craig M.

May 19, 2019

Report

AMAZING! I would give them 10 stars if possible. I bought a home in Palm Springs -- my first home being a NYC native. I have always owned condos. My insurance broker said the Insurance policy/s I wanted (top end) had many requirements b/c of the CA fires etc. (All policies in fact due in 2019 now) They wanted heat monitors, smoke detectors, leak control, sprinklers, glass break, all hooked up to "Central Command" Also, they strongly suggested cameras around the perimeter. I called 5 alarms firms (including the one that the previous owner was using) - not one firm was will to truly

Cocoa C.

Nov 27, 2017

Report

I wish I could give them 10 stars. We waited to post until we'd had 12 months of service with Comtron. They installed a whole new alarm and security camera system for us and everything was done professionally and as promised. There was no hardsell or push to buy unnecessary equipment etc... In fact, we pushed them on possible upgraded equipment. Any issues that we've had since the system was installed, we alert them and they come out the same day to troubleshoot and address. Alex in the office and Greg who works in the field are our guardian angels and are amazing representatives

Tom N.

Feb 02, 2017

Report

I purchased a house 2 months ago that had two different alarm systems leftover from previous owners. They were unused, unsightly and needed to be gone before we start painting. The electrician (Todd Hill from Hill Electric) recommended Comtron as a good company to come remove the systems. Wow, was he right! I called and they scheduled the tech for two days later. The tech, Bryan, came right on time and very quickly took care of everything I asked for and more. Their charge was very reasonable.

I was very impressed by how professional everyone was. I am very pleased with their service.

Francesco Collacciani

Jun 07, 2016

Report

Alex was very willing to extend her help and flex with my schedule. She provided very helpful information and help set up a time that would work for the need I had at the moment. Thanks for customer service!

Jeromy K.

Apr 06, 2016

Report

Best security service hands down! I've called Comtron to install alarm systems multiple times. At home and work. The installers are always very professional and knowledgable about their craft. Their monitoring service is also top notch. I've had a few false alarms over the years and Comtron always responds quick with helpful service. Thank you guys!

Ariana K.

Nov 05, 2015

Report

We purchased a home in Palm Desert earlier in the year that had some alarm equipment left behind by the previous owners. The alarm company they had employed however, was relentless! So not interested in pushy salesmen showing up at our doorstep on weekenights and weekends. We got a referral from a friend and called Comtron. Their level of customer service is unmatched - the technician who did the work was very friendly, knowledgeable and did a great job of walking me through the process.

Very professional company. Highly recommend!

Shane Hickman

Sep 13, 2015

Report

Called to get a quote, had salesman out the sameday. No pressure and price was great. Also was nice to talk to real person when I called.