The physicians, nurses and staff at Pointe Primary Care remain committed to helping you receive the care that you need. While we find so much joy in seeing our patients and families in person, we realize providing care from afar is a necessary option for healthcare during these unprecedented times.
You now have the option of Telehealth Virtual Visits with your physician. To schedule a virtual visit or regular in-office visit, contact the office or send an appointment request on our patient portal. Our nurses and schedulers will help you determine the best type of care to address your needs.
You now have the option of Telehealth Virtual Visits with your physician. To schedule a virtual visit or regular in-office visit, contact the office or send an appointment request on our patient portal. Our nurses and schedulers will help you determine the best type of care to address your needs.
Services
At Pointe Primary Care, we strive to give our patients the best experience possible every time they walk through our doors. For over 30 years, our top priority has been superior patient-centered care in the Delaware area and beyond. Pointe Primary Care brings state-of-the-art treatment and care to our patients every day.
Pointe Primary Care provides a range of comprehensive medical services for individuals and families (ages 17 and above). Chronic care - like asthma, COPD, diabetes, eczema, GERD, hypertension, lower back pain, sleep apnea, urinary infections, weight loss medications, and so much more. Acute care - like allergic reactions, nausea, pneumonia, rash, ear infection, fever, sore throat, respiratory infections, migraine, wounds, and so much more.
Dr. Wagner and Brian Prigg formed Pointe Primary in 2014, from Dr. Wagner's previous practice, Milton Family Practice. Together, Dr. Wagner and Brian Prigg have over 40 years of experience serving Sussex County, Delaware. Later in 2014 and 2015, Dr. Hurd joined Wagner and Prigg. The practice has continued to grow because of the provider's mission to give the best possible service to their patients.
Our resource center is specially designed for you, our patients. Here, you will find a wealth of information to educate and advise you to ensure your next visit with us is pleasant. We believe in making healthcare accessible and efficient for you, our patient. By providing you with this information, we hope you will better understand your health, and your office visits will be more productive.
At the present time, Melissa Raffaele, FNP-BC, and Jennifer Shade, APRN, AGNP-C are the providers accepting new patients. The information you document in the Patient Packet is important to us for your medical care. We will need your completed "Patient Packet" before we schedule you for an appointment.
Reviews (10)
Al Bruno
Nov 13, 2021
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Steven Ingelese
Nov 11, 2021
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E. Avery
Sep 30, 2021
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Absolutely love this office and Jennifer Shade. I have been going here for years and was seeing Dr. Raffel. When he retired, I began to see Jennifer Shade. She is absolutely wonderful, compassionate, very knowledgeable and works with me to find the best care for my issues. I moved 1.5 hours away four years ago but I still continue to see her. When you find someone great don’t let them go!
Jennifer Howard
Jul 30, 2021
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Abigayle Feldman-Binder
Jul 10, 2019
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I have a very complex case and I have found Susan Parks to be compassionate and comprehensive in her care, a rarity in this day and age. After seeing a few doctors that left me underwhelmed, she is a breath of fresh air and goes the extra mile in listening, examining and working with my semi-difficult insurance company and the difficult parameters of the general state of medicine in the US to make sure I am getting the best care possible in the circumstances. It can be very frustrating as a patient when you have a long term illness and many health care providers push you off because you are not
Robin Scheib
Nov 13, 2018
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My daughter called to make an appointment after the Er visit she had on April 30 due to a head-on accident. The office manager told her to go to a walk in clinic and refused to schedule an appointment for get to see her pcp my daughter has been a patient of Dr. Priggs for a while now and to be told go to a walk in clinic that's just wrong
Diane Dempsey
Oct 11, 2018
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Dr. Raffel retired. I don't care for the way it was handled, or the bedside manner of the replacement they assigned me. She didn't listen to me, at all. She was only interested in giving an obvious welcome to my roster of Patients sort of speech. Followed by the flu shot sales attempt. Ending with what she thought in regards to how I should live my life. Never listening to what I had to say. Never even asked! Interrupted me constantly. Staff does not wash hands nor do they wear gloves. Doubtful I will return.
Patti Ring
Oct 04, 2018
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My doctor was Dr. Raffel and I was very pleased with him! After his back surgery, I was told by the front desk at Wagner and Prigg that he had retired. I was very disappointed and began to look for a new primary care doctor. I just happened to use Beebe Walk in for a UTI on a weekend day and by talking with the nurse found out that Dr. Raffel had NOT retired and is actually practicing on his own in Millsboro! I called him and happily joined his new practice. I called Wagner and Prigg to ask why I was given incorrect information and was passed to the office Manager. I left a message asking her for
Lew Messick-Klensch
Sep 27, 2018
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Awesome office staff!:Called office prior to opening for a sudden onset of an illness and got a call back immediately upon office opening with an appointment time within one hour of speaking with them. Was signed in and taken to the exam room within 15 minutes of arrival. The Physician Assistant Robert Barwick was very friendly and thorough with his exam. Upon check-out, Sherry at the front desk spent atleast 20 minutes on the phone, most of it on hold, scheduling a test for me for later that day. As a current patient of theirs, I would also add that they have always been prompt with very little
Hunter Willis
Jun 10, 2016
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Dr. Raffel seems quite competent and is very friendly and seems to listen well. Unfortunately The same cannot be said of the staff at the front desk and the referral desk. They got my ordered wrong, scheduled the appointment wrong and never called me back when I tried to reschedule per doctors orders. To detail my experience, I went in for my first visit suffering from Gaul stones and several other issues. Dr R. ordered the appropriate scans, blood work and a follow up 3 days later but the referral desk made a total hash of it making the scan appointment for a full week later when one was available
