Boston Mutual Life Insurance
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We offer great career opportunities and excellent benefits - we'd love you to join our team! At Boston Mutual Life Insurance, we are dedicated to providing insurance solutions that bring peace of mind to our customers. See how we're making a difference in the communities where we serve, live, and work with our corporate citizenship program, Making An Impact.

The forms and information you need to update your policy or submit your claim are available 24/7. At Boston Mutual Life Insurance, we are dedicated to the promise we make to our customers - to provide financial peace of mind for working Americans and their families. We are focused on delivering on this commitment, with 130 years of providing insurance solutions and half a century of offering workplace benefits.
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Founded as a progressive life insurance company in 1891, Boston Mutual Life Insurance Company is a national carrier that provides insurance solutions designed for working Americans and their families, as well as enrollment and billing options at the workplace.

With its home office based in Canton, Massachusetts, as a mutual company, Boston Mutual Life is dedicated to acting in the best interests of its policyholders, producers, employees, and its communities.There are many reasons to join Boston Mutual, but the most important is expressed in our theme line: Family Matters.
Need to update your policy? Looking to file a claim? We've made it easy to get started by providing access to a number of forms right here on our website. To speak with a Customer Service representative, call us toll free at 877.624.2249. Si necesita ayuda en espanol por favor comuniquese con nuestra linea de Servicio al Cliente al 877.314.6319.
Our CEO, Paul A. Quaranto Jr., Joins Podcast Episode to Discuss How Boston Mutual Life Stays Relevant Despite the Challenges Facing the Industry. On a recent episode of Beyond the Challenge Podcast, our CEO and President, Paul A. Quaranto, Jr., discusses how Boston Mutual Life Insurance has evolved to stay relevant while remaining true to our core values.
The mission of the Boston Mutual Making An Impact program is to support the giving of our talents and resources to those that foster our core belief in community & family, education, and the environment. At Boston Mutual Life Insurance Company, we are committed to delivering on our promises and providing financial peace of mind for all those we serve.
Boston Mutual is proud to promote our corporate principles of Service, Value, and Integrity. As well as being a financially strong and reputable company to do business with, Boston Mutual offers its employees a wide array of competitive benefits to full time employees.

These include Health, Dental, Life and Long Term Disability Insurance, generous paid vacation time, free parking, paid holidays, 401(k) program, flex spending, tuition reimbursement, and an employee assistance program as well as offering flexible work schedules.
Reviews (10)
L. Sena
L. Sena
Dec 24, 2021
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Critical: Professionalism, Quality, Responsiveness
Takes FOREVER to get through. Been waiting over a month for a check. Phone Rep. NO CUSTOMER SERVICE, lacks professionalism, doesn’t know their own website abilities!!
Karen Dame
Karen Dame
Nov 03, 2021
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This company is very unprofessional and non responsive. You'll wait 20+ minutes to speak to a rep who will then disconnect the call. You may not even have the opportunity to wait for a customer service rep to answer your long awaited call.. You will just be told to leave your phone # and a rep will call you back. I would never work with this company again.
Brenda Arce
Brenda Arce
Oct 31, 2021
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They were very compassionate and understanding, when my dad passed away. They helped me navigate on the paperwork
Jennifer Bowles
Jennifer Bowles
Oct 16, 2021
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We heave been customers for years & never had a problem with customer service until today.
Customer service is poor! I have called twice today and both times I was put on hold for over 30 minutes.
The CSR were also rude & not helpful at all!
The have lost my policy payment.
Tammy Stover
Tammy Stover
Sep 14, 2021
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Critical: Responsiveness
I have tried for months to get a copy of my policy and cannot get a person to answer the phone or an email.
S. K.
S. K.
Jul 17, 2021
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This company is a disgrace, I submitted all the paperwork and more for a accidental claim. I have not received any correspondence or reimbursement, they always have an excuse and it’s disrespectful and unprofessional. They always look for a way out to pay a claim, the staff is heartless and they just don’t care!. I wonder if they would treat there family this way, I say NOT.
Rick Farler
Rick Farler
Jun 26, 2021
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Boston Mutual was there for us when we needed them. Can’t express how much they helped us and how professional and efficient they were.
Thank you so much.
Alexis Cate
Alexis Cate
May 30, 2021
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Critical: Professionalism, Quality, Responsiveness, Value
I had a policy for 40 yeas that they just canceled because they failed to send out the payment coupons! Customer Service is the worst I have ever dealt with . Put your hard earned $ elsewhere. Not even 1 Start given.
Melissa M. Seville
Melissa M. Seville
May 26, 2021
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The hold time was a bit much. I was on hold for about 15 mins. However, the person that helped me was very knowledgeable and helpful. I didn't like the wait time be everything else is fine.
T.
T.
Mar 20, 2021
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Sharon was wonderful. Helped me understand the various types and how they work. Thank you Sharon