Quest Asset Management

Critical: Professionalism, Quality, Responsiveness, Value
I am only giving 1 star because the do not accept reviews without posting a star. Worst “management” company. No response even if you tell them there is an emergency.

Critical: Professionalism, Quality, Responsiveness, Value
Well appointed in high-crime neighborhood. Always poorly managed and rude. Calling State of Texas re elevator again, out for days with no resolution.. 4th floor at 73yo and healthy it's just too much. Rude.

My relationship with staff has been horrendous,but not on personal level.The three in the front office are in the wrong line of work! They do not get along with people.Unpleasant,unhelpful., uninterested.Two important issues are neglected until they become a hazard,the pool,not maintained unless the city intervenes,and the elevators,they postpone critical functional issues, many of us have limited mobility,and are at risk!
I have spoken with staff by e-mail and in person!I wish they would just do the basics! It WAS beautiful when we moved here!Sincerely,Catherine Marr...We live in Waterford at

Terrible management! They website states: “enjoy our vegetable garden” - made it go away, “enjoy our theater room” - never show movies, “scheduled activities like crafts, bingo, games, and parties” - there are none and as far as “included clubhouse” not only are people not encouraged to use it, they are made to feel unwelcome and uncomfortable when they try! They staff are also instructed to not assist residents with any tasks. Absolutely despicable!
As far as the residences themselves, all the appliances are old and falling apart and it often takes days or weeks if ever to get

I live in the Cottages of Oak Springs a lovely quaint community for us seniors.Its run by a loud ignorant property manager that lies to Quest Asset Management to have her way with the tennents. She calls us her 6th,7th and 8th graders. When we have problems. No respect for our gray hair. Her gray hair either. My carpet was dirty when I moved in and full of mites. The property is over run by squirrels( they carry mites) who scamper through the ceilings all hours of the day and her immediate supervisor who works for Quest seldom returns a call. They keep her employed inspite of 27 negative reviews

This Management Manages The Villas Of Lancaster Property theses Apartments for Seniors make sure you check every thing outside an inside before moving in. They Change MANAGERS All the time The Carpet is Old The Appliances or Old the Ceilings are Cracked in most of the Apartments Grounds Dry with Cracks Grass Dead from Hardly ever being Watered The Gates are never because the Box been broken over a year an more when you call the Corporate Office you never get to talk to anyone only to a Answering Machine to leave a Message and they never return your calls.

Horrific................Water heater broke, flooding our 86 year old mother's apartment on 12/23/2019....Today is 12/30/2019, still not repaired. Can't reach anyone, can't shower' wash dishes or cloth. Can't stay here. But they want their rent

I can say very knowledgeable and understanding. Willing to help out if there's a issue with the property. Can't say the same about the property though

We are so happy with our new manager and maintenance people. We have a completely different atmosphere in our complex and everyone loves Judy.