STFCU, Thank you so very much for all of your help in securing our loan for our new vehicle. The customer service is second to none. They always go above and beyond of our expectations. Rocio, our loan officer, was highly professional, knowledgeable and extremely accountable. She proved to me that she will look out for my best interests at all times.
I refinanced my recently purchased truck with STFCU and our loan officer was really friendly and very helpful. Helped us out a lot by sending us eletronic document so that we would't have to come into the bank only to make deposit to open our new account. Highly recommend STFCU for vehicle loans their rates are amazing and staff is friendly.
I refinanced my recently purchased truck with STFCU and our loan officer was really friendly and very helpful. Helped us out a lot by sending us eletronic document so that we would't have to come into the bank only to make deposit to open our new account. Highly recommend STFCU for vehicle loans their rates are amazing and staff is friendly.
Services
Any member of South Texas Federal Credit Union who is at least 18 years old, and has a checking account is eligible. Additionally, your Check Card functions as an enhanced ATM card that can be used at thousands of ATM locations around the world. With your Check Card, there is no need to carry your checkbook or large amounts of cash.
One of the most popular benefits of credit union membership is payroll deduction. With payroll deduction, you can earmark a certain amount from your paycheck to be deposited into regular share accounts and/or to make loan payments. This service is reserved for employees of school districts who have their paychecks deposited to their STFCU account by their school district automatically each month.
The South Texas Federal Credit Union credit card adds up to convenience, security and flexibility - at a lower cost than most other cards. You'll have access to cash advances at hundreds of automated teller machines throughout the country. Plus, there's no annual fee. Mastercard Online Login - Access your Mastercard Account to view payments and transactions.
Reviews (17)
Ambarina Hernandez
Oct 10, 2021
Report
Went in to get issue resolved regarding my master card; girls were sitting together and gossiping. I asked for Janie to help me but was told she had just left for a 30 minute lunch but would return. I left and came back only to be told she had gone home ill (how convenient). Since I got upset, Daniela says she’ll take my info and try to help. She goes to a back office behind closed doors, comes back and says she wil be calling the company to straighten out the problem and then changes the whole story by saying she will pass info on to Janie. I feel she lied to me !!!!!
Eva Martinez
Sep 24, 2021
Report
I have been a member for a while but their service seems to get worst and worst. As you walk in there’s is no one to welcome or help you the front end reps Were all talking amongst each other. I seating for over 15 min without being helped and another man walked in and sat down next to me at the same time with not being helped.
A young lady passed right through us without even saying hi or question if we have been assisted, this girl was wearing WHITE SEE THROUGH PANTS. how unprofessional!!!!!!!
I walked to the teller line and at first no one seem to be there to helped but another young girl
A young lady passed right through us without even saying hi or question if we have been assisted, this girl was wearing WHITE SEE THROUGH PANTS. how unprofessional!!!!!!!
I walked to the teller line and at first no one seem to be there to helped but another young girl
Jason R.
Sep 02, 2021
Report
Worst CU ever. If something comes up that's not a run of the mill daily item, they don't know anything. No one that can make a decision is available. They don't return phone calls. They people that answer the phones are polite but don't know anything and can't get anything done. I've called everyday for 2 weeks to get my issue resolved. Promises of calls being returned but nothing.
WORST. CU. EVER.
WORST. CU. EVER.
J. L.
Aug 17, 2021
Report
I agree with the 1 star reviews. It's very difficult to get a hold of someone, I've just been hung up on by the system 3 times, the ladies are unprofessional, i could go on & on but i won't. I believe my 1 star review along with the others says a lot already!! Can't find who to talk to & express my dissatisfaction because service seems to be the same at all levels 🙄 If only someone cared enough then maybe issues would be solved but no one does so improvement seems to be out of reach I guess.
Arnulfo Cruz
Apr 14, 2021
Report
I refinanced a vehicle within the last 2 weeks via STFCU, and the experience was excellent. Jackelyn helped us in every step of the process. She was the epitome of professionalism with the highest degree of customer service. I am proud to be a member of this quality institution since 1997. Please, let them take care of all of your banking needs, they know what they are doing!
David Saenz
Feb 07, 2021
Report
Paola Lopez
Dec 23, 2020
Report
STFCU, Thank you so very much for all of your help in securing our loan for our new vehicle.
The customer service is second to none. They always go above and beyond of our expectations. Rocio, our loan officer, was highly professional, knowledgeable and extremely accountable. She proved to me that she will look out for my best interests at all times.
We highly recommend their services and will definitely do business with them again.
The customer service is second to none. They always go above and beyond of our expectations. Rocio, our loan officer, was highly professional, knowledgeable and extremely accountable. She proved to me that she will look out for my best interests at all times.
We highly recommend their services and will definitely do business with them again.
Luis Mendoza
Aug 14, 2020
Report
Melissa Rey
Jul 10, 2020
Report
My family and I were affected by hurricane Hanna and we thought that we weren’t going to be able to fix the damages, but when we went to STFCU Mrs. Rosie Uc gave us the best customer service that we have ever received in any bank. She was so nice, professional, dedicated, understanding of our situation and she understood that we needed the loan as soon as possible. Mrs. Rosie Uc made the process of the loan so smooth that in less then a day our loan was approved. She answered all our questions from how we could apply for the loan, the signing process and how to make the payments. Mrs. Rosie is
M. C.
Sep 02, 2019
Report
Awful phone app and online services. They are always "updating" so this crashes your account, the reset never works on phone app or online. If your techy or expect fast app or prefer online this will be a nightmare, sometimes the phone 24 hr service also does not recognize your membership usually due to a glitch on their part. Get used to hearing "you have entered and invalid member number". Not worth the headache.
Elena Betancourt-Delgado
Aug 26, 2019
Report
Erik Sanchez
Aug 07, 2019
Report
I really enjoy the customer service and professionalism at South Texas FCU because they really care about anyone who walks in that door. I even overheard an agent helping out another client with step-by-step instructions on how to access their account online. That's what you expect from a place like this, and I'm glad to be in business with them! Thank you, Mr. Paz and all your staff for a wonderful experience every time!
Gina B.
Jan 24, 2019
Report
I have been going to STFCU for the last four years and have always had a pleasant experience! Rosie UC has provided respect and an abundant amount of information regarding all of my needs. Thank you so much for always helping me, & being so nice. You are an amazing employee to South Texas Federal Credit Union. I truly appreciate everything you do for me & my family! Also, Patti is an amazing asset to this Bank. I thank you all for your support, & understanding. Always, treating me like family! I truly Love banking for STFCU! Just the best in every way! God blessed all of you!
Sandra R.
Dec 08, 2018
Report
It's an ok bank, the employees here are rude at times, roll their eyes, and are sometimes just annoyed with working with you.
Have to look into other credit unions. Sad that people can't strive to do his or her best at a job.
Thank goodness this doesn't have to often. Although that should not even be an issue.
December 8, 2018
No one up front to help. No one greets you. NOTHING!
I had to wait for 10 minutes for someone to even ask me IF I wanted some help.
What a waste of my time...
Asked to put in a new code...the numbers keys are so used you don't know if you&apos
Have to look into other credit unions. Sad that people can't strive to do his or her best at a job.
Thank goodness this doesn't have to often. Although that should not even be an issue.
December 8, 2018
No one up front to help. No one greets you. NOTHING!
I had to wait for 10 minutes for someone to even ask me IF I wanted some help.
What a waste of my time...
Asked to put in a new code...the numbers keys are so used you don't know if you&apos
Cassandra S.
Dec 03, 2014
Report
I have had problems with this bank in the past but was convinced (because of my mother) to keep the account because of the good customer service. WELL, now it has neither good customer service nor good banking practices. If you enjoy being screwed at every possible opportunity, you should definitely sign up for an account today! As for me? I will be taking my money some place more professional.
Christine A.
Sep 12, 2014
Report
Do NOT even consider becoming a member of this credit union. I just spent 20 minutes in the drive-thru because they had only ONE lane open for cars, on a FRIDAY! As I type this, I have been ON HOLD for over SIXTEEN MINUTES for them to attempt to find a member of management I can speak to. Isn't that SCARY??
A couple of their tellers are kind and professional, but this credit union offers THE WORST customer service anyone could possibly imagine!!!!
A couple of their tellers are kind and professional, but this credit union offers THE WORST customer service anyone could possibly imagine!!!!
Jesus H.
Feb 11, 2014
Report
Call me old fashioned, but if I have an opportunity to choose a business for their customer service, I will. This is why I chose a credit union, this one in particular. Recently I found out that they are making "changes" and thus let one of their best employees go after almost twenty years working there. Shameful. She was the only one who went her way in making sure I was satisfied. And now that smile is gone. I will take my banking business somewhere else for good.