Our Lady of the Lake is uniquely capable of caring for a full range of illness or injury, including those that are extremely complex, for both pediatric and adult patients. Two free-standing emergency rooms-Our Lady of the Lake Livingston and Our Lady of the Lake North. Our Lady of the Lake Ascension, a 78-bed, community hospital providing emergency, inpatient, outpatient, and surgical services to Ascension Parish and surrounding areas.
We serve 38,000 inpatients and 820,000 outpatients annually and are committed to building a healthy community through excellence in patient care and education. A part of the Franciscan Missionaries of Our Lady Health System, Our Lady of the Lake is consistently awarded for compassionate care, clinical expertise, leading edge technology and innovation.
We serve 38,000 inpatients and 820,000 outpatients annually and are committed to building a healthy community through excellence in patient care and education. A part of the Franciscan Missionaries of Our Lady Health System, Our Lady of the Lake is consistently awarded for compassionate care, clinical expertise, leading edge technology and innovation.
Services
The staff at Our Lady of the Lake is completely committed to medical excellence. We fervently believe in the value of receiving a broad range of healthcare from one trusted provider, and we pursue and provide a comprehensive range of advanced programs, treatments and technologies.
Our Lady of the Lake's emergency room is the largest and most modern in Baton Rouge and is designated as the region's only Level II Trauma Center by the American College of Surgeons.Our private medical center is the largest in Louisiana, with more than 800 licensed beds. In a given year, we treat approximately 45,000 patients in the hospital, and serve about 350,000 persons through outpatient locations.
Our Lady of the Lake's emergency room is the largest and most modern in Baton Rouge and is designated as the region's only Level II Trauma Center by the American College of Surgeons.Our private medical center is the largest in Louisiana, with more than 800 licensed beds. In a given year, we treat approximately 45,000 patients in the hospital, and serve about 350,000 persons through outpatient locations.
Our Lady of the Lake provides medical care through a growing network more than 100 healthcare locations throughout Louisiana and beyond. Our goal has always been to provide the care you need, when you need it, in locations convenient to you and your family. These locations provide services across the entire healthcare spectrum, including emergency, primary and specialty care.
Our Lady of the Lake physicians, nurses and staff are committed to providing the best care to every patient. Our goal is to ensure your stay is as comfortable as possible, and keep you informed of aspects of your care at every step. If you have additional questions after browsing the links in this section, please contact your care provider.
From clinical to non-clinical, at Our Lady of the Lake we are a team on a mission to deliver compassionate care to everyone, especially those most in need, by promoting health, wellness and spiritual wholeness. We are committed to serving our community and patients with a dedication to continual improvement, innovation, first-class technology and our award-winning staff.
At Our Lady of the Lake, we strive every day to be a spiritual and healing presence for our patients. But we know that we are here because of the continued support of our community, and donors like you. When you give, you join us in our ministry of healing. There are many ways to give of your time, talent and financial resources.
Reviews (25)
Hugh Ramirez
Jan 30, 2022
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Carnece Bell
Jan 23, 2022
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Very disappointed in olol. This was My favorite hospital, despite not wanting to have to come to a hospital period. The atmosphere is completely different from what we’re use to, and not in a good way. I do appreciate the nice young man at the Guest services desk for such great customer service . Each time We have came here he’s been such a great help . He went out of his way to make sure we were good . I will be sure to get his name because he was the difference that we experienced at this hospital for the GOOD and he should be recognized for the bright light that’s shining from within him
Salvi Mami
Jan 21, 2022
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My poor brother had surgery yesterday and needed pain meds. He was on the 4th floor. His nurse button wouldn’t work. He walked up the long hall way to the nurses desk twice to get assistance. No one came. I called the hospital to get help. No one came. The overnight nurse finally showed up 2 hours later to give him his medication. Oh and the button was fixed by the day nurse calling maintenance. The nurse wasn't even checking ALL vitals..It’s def a hit or miss with this place. Some nurses were professional and others were NOT. I don’t know what happened to the Lake but it’s full of incompetent
Marcus Jack
Jan 06, 2022
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This hospital is ridiculous I came at 6pm and it’s 10:53pm and I’ll haven’t even been seen yet. The worker walking round laughing and talking. All the patients that need help that are in pain is just sitting in the lobby for hours with no one to even come check to see if you alright. I wouldn’t recommend this hospital for my dog to get care at our lady of the lake on Essen lane. I only put me star cause I had to they not even one star.
Beth C.
Jan 05, 2022
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Leila Smith
Nov 25, 2021
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The worst hospital ever! 1 ER room, 3 other rooms and not one ounce of care or concern at this hospital, everyone (but 1 CSN ) were the rudest people I've ever encountered. You are totally ruining everyone's day just by being there, and the sure let you know it! All of The floors we were on were less then half full, so overworked is not their issue here!
Go out of state before you go here!
Go out of state before you go here!
Tiffy
Oct 15, 2021
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This is the worst hospital I've ever been to. Not only did they literally do absolutely NOTHING for me when I went in February, but the way they calculate your income is insane to me. They use income you no longer have regardless of your current financial situation, miscalculate your yearly earnings, and refuse to re-evaluate your account even when you lose all of the income they used to determine your ability to pay. Further, their payment plans are astronomical and even if you make a payment every single month, if it is not the high amount they decide they send you to collection.
Sheri Melancon
Oct 13, 2021
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This was the worst ER system I’ve ever experienced.
My husband fell face first on concrete and being taken to Oschner whom we use. But due to his injury. They were unable to help him. Arrived there at 5:30. Received ct scan n pain shot due to neck fracture at C1 n broken nose. Rest of time (3) hours was just laying there waiting for a transfer to Our Lady of the Lake. Mind you 7 minutes away.
So at 12:19 I arrive in their ER. Waiting for hubby.
After about an hour I ask for help and was only told go stand in that line.
Well. They had no rooms and we were out in the ER hallway with about 12
My husband fell face first on concrete and being taken to Oschner whom we use. But due to his injury. They were unable to help him. Arrived there at 5:30. Received ct scan n pain shot due to neck fracture at C1 n broken nose. Rest of time (3) hours was just laying there waiting for a transfer to Our Lady of the Lake. Mind you 7 minutes away.
So at 12:19 I arrive in their ER. Waiting for hubby.
After about an hour I ask for help and was only told go stand in that line.
Well. They had no rooms and we were out in the ER hallway with about 12
Milton Borel
Sep 16, 2021
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Terrible. Worst hospital in the Baton Rouge area. Very few of the nursing staff cares at all. My fiance is an inpatient here and she's in constant pain from a bad fall with broken bones and can't get any help, sympathy or relief. Tell your ambulance driver to take you to Ochsner. I'm about to be the first person in history to call 911 from a hospital room! Zero stars!
Rebecca Chauff
Sep 02, 2021
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The night shift nursing staff is terrible. My mother is inpatient here with COVID and we currently need assistance with a machine that keeps going off. I paged the nurse station and they stated someone will be here soon. Nobody came. An hour later I walked down to the nurse station and asked for help in my mother’s room. The girl stated they would send the nurse down here. It has now been another hour and nobody has come. We have now been waiting 2 hours listening to a loud machine go off in our ears at 10 o’clock at night …. WORST STAFF EVER. The only reason I’m allowing this place to
Fannie Richardson
Aug 16, 2021
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I was admitted a week ago and was giving a certain type of life threatening medication that is still in transit. My Doctor told me I can come to the ER to get the shot. Well these two days have been hell. From the start of the front desk clerk tithe nurses. It's not my fault I got a rare blood type disease but the level of respect and unprofessional is beyond me. How can this happened. I have to take the shot before 7:30 and still have not been called or anything. Not to mention the front desk said if she come up here again she going to leave. Still upset and waiting.
Leah E.
Nov 19, 2020
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I see so many terrible reviews, but they do not reflect my experience with them. Of course the ER took forever to get to me, that is how they work. At such a large hospital, they have to work through a large volume of patients. The nurse that attended me was amazing. He was an ex-combat medic and was extremely competent and friendly. I was there for a kidney stone so I was in an extreme amount of pain and felt very taken care of. They also referred me to a great urologist that eased my pain to almost nothing. I have no qualms with our Lady of the Lake. I also just received a very honest letter
Christy S.
Aug 21, 2020
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I had spinal simulator implant on August 11, 2020, by Dr. Kyle Girod. He chose to keep me overnight. The nurses were all sweet, as they kept bringing me medication as prescribed
When I asked to get up to use the bathroom, I was told I had to wait for pt. I did go once on a bed pan. However every time I coughed I would urinate and pt did not make it to my room till August 12, 2020 possibly 10am. PT can tell you how many washcloths soaked in urine they removed from my bed when they got me up. This was totally uncalled for leaving me in this urine. I do remember telling everyone that walked
When I asked to get up to use the bathroom, I was told I had to wait for pt. I did go once on a bed pan. However every time I coughed I would urinate and pt did not make it to my room till August 12, 2020 possibly 10am. PT can tell you how many washcloths soaked in urine they removed from my bed when they got me up. This was totally uncalled for leaving me in this urine. I do remember telling everyone that walked
Jennifer M.
Mar 06, 2020
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I am laying in this horrible nightmare of a hospital Observation room. I came Monday. What I thought was a boil come under my left armpit Sunday March 2, 2020. I had never experienced this before. After I was initially there I didn't stay in the Emergency waiting room but a couple of hours arriving at 10:15 am. They took me in a like "Urgent Care". They did do proper test and diagnosed me with Cellulitis. That was the beginning of my nightmare here. Following day they kept antibiotics, and IV solution. They treat you like your in a serious bad area of a 3rd. World country. This cellulitis
Camille A.
Nov 29, 2019
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Kenya T.
Sep 17, 2019
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This used to be the best hospital in the city, but not anymore! It takes hours to put patients in a room and the hospital is EXTREMELY loud. The Doctors really don't LISTEN to you, they just hear you. Without calling a name...the hospital on Bluebonnet is MUCH better.
OLOL has become the worst hospital in Baton Rouge.
OLOL has become the worst hospital in Baton Rouge.
Savannah M.
Aug 01, 2019
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The ER is awful. Wait time is ridiculous and my husband and I have been a few times and just felt like an inconvenience to the doctors.
However, my PCP, Michelle Duhe has been seeing me for almost four years and she is the best doctor I could ever ask for. I look forward to my doctor appointments with her! She's the sweetest woman, words can't even describe how phenomenal she is. I am sad that her nurse left because I loved her too.
However, my PCP, Michelle Duhe has been seeing me for almost four years and she is the best doctor I could ever ask for. I look forward to my doctor appointments with her! She's the sweetest woman, words can't even describe how phenomenal she is. I am sad that her nurse left because I loved her too.
Sharonda C.
Jul 14, 2019
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Juliana P.
Oct 12, 2017
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October 8, 2017
Response to Our Lady of the Lake Human Resource Department
I want the Louisiana Board of Health and the Joint Commission to know my safety concerns at The Lady of the Lake Hospital. My sole purpose is not to generate money for a law suit or to obtain my contract back. My main complaint is the safety for other agency nurses and the patients on Post Op Surgical 2 floor.
Any nurse who would go up on this floor is in jeopardy for losing their license. POOR TRAINNG and RACIALLY BIASED staff are ingredients for failure in epic proportions. The most important thing is the safety of the
Response to Our Lady of the Lake Human Resource Department
I want the Louisiana Board of Health and the Joint Commission to know my safety concerns at The Lady of the Lake Hospital. My sole purpose is not to generate money for a law suit or to obtain my contract back. My main complaint is the safety for other agency nurses and the patients on Post Op Surgical 2 floor.
Any nurse who would go up on this floor is in jeopardy for losing their license. POOR TRAINNG and RACIALLY BIASED staff are ingredients for failure in epic proportions. The most important thing is the safety of the
Tara F.
Feb 16, 2016
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My experience here is with the pediatric emergency room. I have nothing but good things to say. Every last person that I encountered was compassionate and helpful. The only down side is that there are not enough beds on the side where you come which means you take a very long walk to the back up area. If you have a sick baby it won't be so hard to hold them but if it's your too big for arms child then either your sick kid has to walk or you have to find a way to carry them. Other than that, my experience was a great one regardless of the circumstances.
Elvina J.
Jan 18, 2016
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Their mission is to help the elderly and poor. In fact, they help make the elderly poor. How in the world does a Catholic hospital continue to harass and threaten my 80+ year old parents and have no compassion or financial assistance? How can they note take responsibility for their many mistakes? I've asked to speak to the nuns so many times but I just get business people who are good at turning a profit.
Here's the crazy part - Ochsner will work with you and not threaten the elderly poor. Do not go here if you are elderly unless you have a lawyer or doctor in the family. You'll
Here's the crazy part - Ochsner will work with you and not threaten the elderly poor. Do not go here if you are elderly unless you have a lawyer or doctor in the family. You'll
Dale R.
Dec 24, 2015
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Cherita Y.
Feb 27, 2015
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This hospital is great very wonderful, I'm originally from opelousas louisiana and had to to to lady of the lake to find out what was wrong with my son they found the problem and I can not thank them enough....I a few weeks later after we were discharge from the hospital they sent my son a card with all the nurse signature that was really thankful out of all the hospitals this is the only one that was very neat clean and full of very nice and happy people. ...
Thank you olol
Thank you olol
Eric B.
Sep 03, 2014
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During a May business trip to Baton Rouge, i never expected that 2 of those nights would be spent at Our Lady of the Lake Regional Medical Center. I woke up the evening before to certain medical symptoms, but fully expected to work the next day, drive to the airport, and fly home. But after a precautionary ambulance ride, and a positive test result, my schedule was thrown up in the air. My most distinct memory was hearing Gayle break into tears and saying that she just couldn't imagine her life without me.
Thank heavens for good genes and insurance, because hospital stays aren't cheap
Thank heavens for good genes and insurance, because hospital stays aren't cheap
Jessica W.
Aug 28, 2014
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