Sierra Hearth & Home, is a family owned and operated business established in 1985. We specialize in wood, gas and pellet fireplaces, inserts and freestanding stoves. Our showroom is located in the Ribero Shopping Center, in the beautiful historic town of Carson City Nevada. There is 3,000 sq ft of showroom which display showcase vignettes with burning gas, wood, pellet and electric hearth products to see.
Sierra Hearth & Home has NFI Certified Specialists on staff. NFI is the National Fireplace Institute, an independent, national agency dedicated to the training and certification of fireplace professionals. Certification is a good indication of a commitment to the highest professional standards. Call us today!
Sierra Hearth & Home has NFI Certified Specialists on staff. NFI is the National Fireplace Institute, an independent, national agency dedicated to the training and certification of fireplace professionals. Certification is a good indication of a commitment to the highest professional standards. Call us today!
Services
Not sure whats right for you? With an abundance of products, you are bound to find the perfect product to fall in love with. We offer a Free in Home Consultation and daily walk-in consultations at our Store Front. Do you like the crackling and popping of a traditional fireplace? Wood fireplaces and inserts are great option to keep the ambiance and feel of a real fire, with the traditional look of a real fireplace.
Are you lacking the light you need? We offer a full line of attractive fixtures, both round and square, that create gorgeous spaces in your home with beautiful, diffused light. From an integrated solar-powered nightlight to dimming, electric light and ventilation add-ons, you get the options you need to completely control your daylighting environment.
Our product specialist will work with you every step of the way in helping you find the perfect window treatments for your home. Once your window treatment is installed, it's all about you enjoying the light control, privacy and design refinement your Hunter Douglas window treatments bring to your home.
One of our professional designers will meet with you at your home to evaluate your space and understand your unique needs. Choose your style and color. From modern, stylish and simple to traditional and classic design. We have a color and style to match your home perfectly with our 11 beautiful color collection.
Our innovative custom brass burners utilize cutting edge technology giving off a tall, bright, beautiful flame. The CrossFire Burner uses a specific air-to-gas mixture for the perfect combustion. A brass burner prevents rust and corrosion. Our fire pits and burners are also backed by a Lifetime Manufacture Warranty.
Reviews (18)
Dan B.
Dec 29, 2021
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I got Ripped Off by Sierra Hearth and Home when I bought a fireplace gas insert! They don't follow local building codes. They improperly installed (1) 4" exhaust flue vent when code and the manufacturer clearly states (1) 4' exhaust AND (1) 3" air inlet are required. Either they are ignorant of the building code or assume their customers won't get an inspection or bother to read the manufacturers installation specs.
The two kids they sent to do the install showed up covered in soot from their previous job. They left black hand prints on my freshly painted walls and a
The two kids they sent to do the install showed up covered in soot from their previous job. They left black hand prints on my freshly painted walls and a
Randy Gibson
Apr 16, 2021
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I made a purchase the other day 4/12/21 of a Green Mountain BBQ. While looking at the floor model a sign laying on the grate describing what the price was and what was included with the purchase, a BBQ cover was included. After I assembled the BBQ There was no cover. I called the store they told me that I needed to purchase the cover. Be careful when u buy something from this store they don’t stand by there advertising.
Bee M.
Apr 13, 2021
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The fact that this business is in business is shocking!
They were actually able to screw up our entire transaction from the beginning to end...
That's a difficult task to achieve because it was a super simple transaction!
They did literally EVERYTHING wrong!
The owner, yes the main man, the Boss, the one that should have known better..not only ordered the wrong product but was inept enough to tell me that I could put the fireplace in myself...yup, easy as plug it in and push the insert into the existing fireplace-
Completely untrue.
Clearly he should retire.
He spent our hard earned American
They were actually able to screw up our entire transaction from the beginning to end...
That's a difficult task to achieve because it was a super simple transaction!
They did literally EVERYTHING wrong!
The owner, yes the main man, the Boss, the one that should have known better..not only ordered the wrong product but was inept enough to tell me that I could put the fireplace in myself...yup, easy as plug it in and push the insert into the existing fireplace-
Completely untrue.
Clearly he should retire.
He spent our hard earned American
Erick Asbury
Nov 18, 2020
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Purchased a new wood burning 42 Apex Timberline face stove from Sierra Hearth and Home with installation included. The whole process was delightful. Salespeople were friendly and educated us on the best wood stove for our situation. Whole process was very efficient from sales crew, to install crew, to the final install including a test fire with Moses teaching my wife and I all the intricacies of our new purchase. We now have a fully functioning EPA certified efficient wood burning stove adding value and a second source of heat to our new construction project. This is literally my single favorite
Jim Louis
Oct 05, 2019
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I rate their service as excellent! Our technician David Cruz showed up on time and ready to go to work diagnosing and servicing two gas fireplaces. He was knowledgeable about the work, courteous, and answered all of our questions. We feel confident in his work, and feel that the charge for services was reasonable.
Dylan P.
Mar 02, 2019
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Steve T.
Dec 11, 2018
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Since my original pellet stove insert purchase in 2005 I have had 5 or 6 instances in which I contacted the retailer for service issues. Two of those were for parts and the rest for service.
Yes, I too, found them difficult to deal with, ie not returning my phone calls or a possible charge for Not sealing the original fireplace opening which should have been done at the install.
Additionally, when I interact with the retailer I repeatedly feel that I am disturbing them or taking up their time but my search for an igniter on 12/03/18 was more than I expected.
I entered the retailer with a part
Yes, I too, found them difficult to deal with, ie not returning my phone calls or a possible charge for Not sealing the original fireplace opening which should have been done at the install.
Additionally, when I interact with the retailer I repeatedly feel that I am disturbing them or taking up their time but my search for an igniter on 12/03/18 was more than I expected.
I entered the retailer with a part
Rebecca Gore
Dec 27, 2017
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Overall not a good experience. The owners could really care less about you as a customer. They don't try at all to help you out with your needs. Appointments are weeks out wrong parts get ordered slow on call backs. Asked them to give me a store credit for a part I ordered to put towards a BRAND NEW STOVE and was told NO they would not do that. So guess what we bought a BRAND NEW $2,500 Stove and it was NOT from them. Will not do business there again.
Robert Atkinson
Nov 19, 2017
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Absolutely terrible, there is NO customer service after they have your money. I purchased a Jotul 3F because it is the only back vented product available, it also came with a short-leg option that was necessary for this installation. I paid for it and had it delivered, but decided to save about a $1000 dollars by installing it myself, so it ended up sitting in the garage for two months before being installed.
When I tried to put the short-legs on, though, they didn’t fit. Knowing that I was already in a disadvantaged position, I was as helpful and polite as could be. First, I scanned the flat
When I tried to put the short-legs on, though, they didn’t fit. Knowing that I was already in a disadvantaged position, I was as helpful and polite as could be. First, I scanned the flat
Richard Brown
Nov 11, 2017
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Installation was good, people were friendly, got a good gas fireplace. Price was reasonable. My problem was that they took my credit card over the phone for $800.00 then they double billed my credit card. When I found out I called them and they admitted the problem and then they were to return the money to my bank but they never did. I called the business manager a number of times without ever getting my money back; this was four years ago.
Nancy B.
Oct 20, 2017
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Karen C.
Oct 13, 2017
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Do not buy anything at this store. Larry and Brandon are the most unprofessional people I have ever dealt with. They do not know what they are doing, nor do they care. Twice the installers drove up to my Incline condo to install a pellet stove, only to tell me they couldn't do it. The first time they didn't bring the correct piping, the second time they said they had to drill out the back wall. That was never communicated to me. Of course I would first need approval from the Homeowners Association and get a permit. Brandon rudely said he "wasn't waiting around", and left
Kristin Withrow
Aug 24, 2017
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I bought a fireplace from this amazing store. Although it took a little bit of time to get I understand that they are very busy, and have a lot of customers. Overall I was very happy with my product. The staff were great and knowledgeable. The showroom was beautiful and helped me decided exactly what product I wanted. Larry was great in getting me estimates and pricing. When installation came the weather was not permitting, but I was able to get in on another date as soon as it was. I understand that the installers have many other jobs going on during the day, and I was given a time slot when they
Kelly Brandon
Jul 31, 2017
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I wish I could give this company zero stars. We purchased a pellet stove from them about 7-8 years ago. My father always did the maintenance on it, but passed away this last summer. My mother needed to get the stove working for the winter and called in October for a service visit. They came in mid-November. So, it had already been a few weeks and with Nevada's climate, this meant winter had already arrived. The person who came out, Dan, said he needed to order some parts and would call her when they came in. Weeks past and she had not heard anything. Finally, 6 weeks from the initial call for a
Daniella C.
Sep 22, 2016
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Not a reliable company. They blew me off for their first scheduled appointment for an estimate.
No call, no show.
I called them back because they were the only installer I could find at the time. I finally was able to get an estimate from them along with a time on which the job could begin. When the time to start the job arrived, they blew me off yet again. I called to find out the problem, left a message and never heard back from them. Called Larry (the owner) today to let him know that he wasted a month of my time and he seemed apathetic about the whole thing. He said, "I've been
No call, no show.
I called them back because they were the only installer I could find at the time. I finally was able to get an estimate from them along with a time on which the job could begin. When the time to start the job arrived, they blew me off yet again. I called to find out the problem, left a message and never heard back from them. Called Larry (the owner) today to let him know that he wasted a month of my time and he seemed apathetic about the whole thing. He said, "I've been
John H.
Oct 19, 2015
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Pj D.
May 25, 2014
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12'years ago I,purchased my gas fireplace insert from this company
They were wonderful and our fireplace is beautiful.
Recently I called another company because my Hunter vertiglider for my sliding
Glass door was not working right .
I forget they do Hunter Douglas so I called another reputable company in Carson City.
The repair,am came out and looked at it and said he would have to order the small,part and that his fee was $65.00 an hour and it would take about 2 hours I never heard from him again rhm I called Sierra Hearth and they came out same day.
It was a simple fix and took about 15
They were wonderful and our fireplace is beautiful.
Recently I called another company because my Hunter vertiglider for my sliding
Glass door was not working right .
I forget they do Hunter Douglas so I called another reputable company in Carson City.
The repair,am came out and looked at it and said he would have to order the small,part and that his fee was $65.00 an hour and it would take about 2 hours I never heard from him again rhm I called Sierra Hearth and they came out same day.
It was a simple fix and took about 15
Bob Motamenpour
Oct 27, 2012
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I have bought two stoves from this store one in 2004 and another in 2005. The price and the eventual service calls have been the best for me. Odessa has always been great to deal with. She is accommodating and courteous. When I needed parts in the middle of last winter, Dan ( Technician) worked around my busy schedule got our stoves back on.
Recently I needed a computer chip for one of our Pellet stoves. All I needed was to call Odessa and two days later my stoves was back in service. I have had great experience with the sales and technical staff at this business. I love the huge selection and
Recently I needed a computer chip for one of our Pellet stoves. All I needed was to call Odessa and two days later my stoves was back in service. I have had great experience with the sales and technical staff at this business. I love the huge selection and
