Get more direct orders and boost repeat business for your restaurant with 9Fold's online ordering system and white-glove marketing services. 9Fold helps convert customers to order directly from your restaurant and keeps them coming back for more with beautiful, done-for-you email and SMS messages that encourage - and reward - ongoing loyalty.
Ditch the 3rd-party commission fees and receive online orders directly via a branded, easy-to-use ordering menu that works on every device. No more mystery or middle man - you get total control over your 1st-party customer data so you can learn who your best customers are. Leverage your customer list to send timely SMS and email messages via our marketing system, FullRail, to encourage repeat business (hint: we do all the heavy lifting!).
Ditch the 3rd-party commission fees and receive online orders directly via a branded, easy-to-use ordering menu that works on every device. No more mystery or middle man - you get total control over your 1st-party customer data so you can learn who your best customers are. Leverage your customer list to send timely SMS and email messages via our marketing system, FullRail, to encourage repeat business (hint: we do all the heavy lifting!).
Services
We're in the business ourselves. We know how time-consuming it can be to manage your online ordering and properly market your restaurant, all while running your business day to day. Receive orders, change/update menus, edit hours, and manage delivery zones from different devices. If you're pressed for time, our support team offers unlimited changes on the fly at no extra cost.
Your online ordering menu can be fully branded for your restaurant to create a seamless customer experience from end to end. Now you and your staff don't have to waste time fiddling with complicated software to service your online ordering business. Ease of use is key when it comes to getting your customers to order directly from you instead of all those 3rd-party apps.
FullRail is the white-glove marketing machine built into the heart of 9Fold. We believe restaurants are most successful when they control the conversation with their customers, and we help make it happen with beautifully crafted marketing emails and SMS messages that are designed and delivered for you.
9Fold's built-in loyalty tool gives customers a reason to order direct more often. With "cash back" redeemable on every order, we use gamification to reward repeat business. Through gamification and customizable reward settings, you can compete with the rewards given by 3rd-party platforms. You can now customize the name and icon for your Rocketbucks loyalty program to be completely branded for your restaurant.
Reviews (11)
Moe Bott
Dec 27, 2021
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Alessandro Ricchiardi
May 24, 2021
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We love working with 9Fold, their restaurant-friendly model allowed us to customize the online ordering experience providing our customers with an easy-to-use ordering platform as well as an app, for both pickup and delivery without having to pay high commission fees to food delivery platforms increasing our profit margins drastically. Instead of having 3rd party delivery services constantly communicating with our customers, the 9fold/FullRail marketing machine helped us convert, engage, and retain customers for life creating powerful sales&marketing funnels, all on auto-pilot. Their team is great
Uptown Poke
Dec 23, 2020
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We have recently switched over to 9Fold from another platform that was hosting our online orders on our website. I wanted to share a few points with anyone who is in the restaurant business, and I know these points are important and could be useful:
1. Cost Cost Cost. Being a small restaurant (especially during a pandemic) lowering your cost is everything. 9fold helped us lower our costs for website hosting, they also do not charge outrages commissions like a lot of other companies.
2. Phase in/Phase Out/Ramp Up. Imagine the amount of work and detail it takes to switch from one online ordering
1. Cost Cost Cost. Being a small restaurant (especially during a pandemic) lowering your cost is everything. 9fold helped us lower our costs for website hosting, they also do not charge outrages commissions like a lot of other companies.
2. Phase in/Phase Out/Ramp Up. Imagine the amount of work and detail it takes to switch from one online ordering
Joseph Pati
Dec 15, 2020
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I usually never post any reviews but when someone is on their game constantly they need recognition. I own a restaurant in NYC and found 9Fold through a recommendation of a friend the owner of the company actually showed up to the meeting and I was blown away nowadays they send a 21 year old kid with no experience trying to sell me and not actually listening of what my wants and needs are. This definitely wasn’t the case and any issues I have it’s taken care on the spot immediately so I found another restaurant in Hoboken and the 9Fold family came with me. Thank you for running my business
Tan Chawengwongsa
Dec 13, 2020
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I do find it interesting to work with 9Fold. I've noticed big improvements. And I know it’ll keep being better.
Working with 9Fold is benefiting my business. The platform features are really useful and real useable that are essentials. Especially, customer service is a top notch. I always see prompt responses, co-operating and true helpful to boost up the sales of my direct online ordering platform.
Special thanks to Lukus 😊. Your service makes me feel like working with a good friend.
Working with 9Fold is benefiting my business. The platform features are really useful and real useable that are essentials. Especially, customer service is a top notch. I always see prompt responses, co-operating and true helpful to boost up the sales of my direct online ordering platform.
Special thanks to Lukus 😊. Your service makes me feel like working with a good friend.
Elizabeth Kelly Lind
Nov 19, 2020
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Marinos Stratigakis
Jul 28, 2020
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We rolled out a fast casual concept at the start of the pandemic just as the country was shutting down. If it wasn't for 9Fold and their personalized service, we would have been shut down too. They developed a sharp website for the budget tight concept, developed the ordering platform in almost no time and they priced everything fairly. They have a great team of seasoned account managers that come from the industry, they provide excellent marketing initiatives and tools and most importantly, they follow up even if you don't. It's the only company I know of that when you send a complaint/question
Baby Bo
Jul 17, 2020
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Ginous Assil
Jun 16, 2020
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I love working with 9Fold Software for my restaurant’s online ordering. The software is easy to use for our customers and they provide excellent customer service when I need it. I also love being able to navigate the back office to make changes or see reports and analytics. I highly recommend 9Fold to anyone looking for an all around user friendly software!
Brett B.
Jun 05, 2020
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9fold is shady.
Basically, I tried to scam them, so they scammed me right back. I ordered from a restaurant who had a deal where if it's your first order, you get $15 off. I did that once and wanted to do it again, so weeks after my first order, I tried to make a second order with a different email address. Big deal! Everyone does that, and when you do that, at checkout, the coupon gets rejected and you either quit the order or go ahead with the full-priced order fully aware that the coupon didn't work. But no! Not with 9fold. They will act like the coupon worked. It will be applied
Basically, I tried to scam them, so they scammed me right back. I ordered from a restaurant who had a deal where if it's your first order, you get $15 off. I did that once and wanted to do it again, so weeks after my first order, I tried to make a second order with a different email address. Big deal! Everyone does that, and when you do that, at checkout, the coupon gets rejected and you either quit the order or go ahead with the full-priced order fully aware that the coupon didn't work. But no! Not with 9fold. They will act like the coupon worked. It will be applied
CeCe S.
Mar 28, 2020
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Order from a 9fold restaurant at your peril. They are absolutely incompetent. When I called to tell them that I had been overcharged by a partner restaurant (and then never received any food at all) they told me that they had no way to get in touch with the restaurant and that I was on my own to try and get my money back. No solutions, no food, no customer service.
