Administers the Florida Healthy Kids program for children ages 5 through the end of age 18. The Corporation also determines eligibility for the non-Medicaid parts of the program, collects monthly premiums, and manages the customer service call center.
Administers Medicaid services and the MediKids program for children ages 1 through 4. The Agency also works with the federal government to make sure the Florida KidCare program follows all federal laws and rules.Determines eligibility for the Medicaid program and administers the Behavioral Health Network for children ages 5 through the end of age 18 with serious emotional disturbances.
Administers Medicaid services and the MediKids program for children ages 1 through 4. The Agency also works with the federal government to make sure the Florida KidCare program follows all federal laws and rules.Determines eligibility for the Medicaid program and administers the Behavioral Health Network for children ages 5 through the end of age 18 with serious emotional disturbances.
Reviews (10)
Angela Jones
Oct 19, 2021
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Miss Kia
Sep 06, 2021
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I have spoke to at least 3 of your customer service reps and out of the 3 only 1 actually tried to help me the other 2 act like I was bothering them and the hate there job. Wrong field to be in sweetie. I thank god for the second young lady I spoke with. They received my application on the 28 of August. Letters was dated for the 30th. Didnt get it in the mail until September 4. Letter said I had until 30th to pay premium. Paid on the 7th. Still no coverage. Got an approval phone call TODAY saying again I needed to pay premium but still no coverage. Make it make sense please
Justin Clark
Aug 06, 2021
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Extortionists
We pay a month in advance and they wait till the 12 to send us a letter to let us know we have to pay an additional 13$(was not notified of this increase) or else they will cancel my kids only insurance, I didn't get the letter till the 19th.
No room for any leniency, tried calling got stuck the worst automated bureaucratic labyrinth till there office closed then they just hung up on me.
Fix your system you greedy capitalist thieves.
They are worse than the VA
We pay a month in advance and they wait till the 12 to send us a letter to let us know we have to pay an additional 13$(was not notified of this increase) or else they will cancel my kids only insurance, I didn't get the letter till the 19th.
No room for any leniency, tried calling got stuck the worst automated bureaucratic labyrinth till there office closed then they just hung up on me.
Fix your system you greedy capitalist thieves.
They are worse than the VA
Loren Sistare
Jul 03, 2021
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I was not notified until end of March that my daughter’s coverage was pending for April. In fact I called to pay for April and it said I had $0.00 balance. I spoke to someone and they said it’s because her plan changed due to her turning 5 and they needed proof that she didn’t have insurance. This was March 25th. They said I need to send it in. I did but wondered if she would be covered for April and they said yes if I get the proof in quick enough. After 7 days I then call and they say she isn’t covered because they need proof of income for me. So I asked to speak to a supervisor because
Junorgirl
Jun 08, 2021
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These people are not for the poor. If you earn over 34k you're done for. $240/month for insurance for your child, mine has special needs and need her services!! Its sad that she will have to forego her services because I cannot afford to pay the premium. Shame on you FHK. Only for the rich. Poor kids will always suffer. No Stars!!!
Loretta Martinez
May 29, 2021
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Horrible.
I went with my 6 years old to the er.
They said she wasn't eligible. I called the Florida kidcare. And they said she's eligible.
I went to the er, called them on the phone with the speaker on and they said no she wasn't eligible . I went home and called them again, they said yes she's eligible.
They played on me. And now I had to pay out from the packet.
NOT RECOMMEND!!!!!!!
HORRIBLE, PLEASE STAY AWAY FROM THEM!!!!!!!!
I went with my 6 years old to the er.
They said she wasn't eligible. I called the Florida kidcare. And they said she's eligible.
I went to the er, called them on the phone with the speaker on and they said no she wasn't eligible . I went home and called them again, they said yes she's eligible.
They played on me. And now I had to pay out from the packet.
NOT RECOMMEND!!!!!!!
HORRIBLE, PLEASE STAY AWAY FROM THEM!!!!!!!!
Pano Rama
May 04, 2021
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I was paying $20 for both of my kids with one on CMS plan and after getting $1 pay increase they bumped me up to $460 a month!!!😯
I have no idea how they calculate that but it's insane.
I had to cancel because i couldn't afford it anymore and when I called they offered no help. Someone named Cynthia picked up the phone sounding like she is in a tunnel with kids screaming in the background that i couldn't understand what she was saying. I understand the situation we are in but they need to be more professional and at least try to help. I'm left without coverage with child with special needs
I have no idea how they calculate that but it's insane.
I had to cancel because i couldn't afford it anymore and when I called they offered no help. Someone named Cynthia picked up the phone sounding like she is in a tunnel with kids screaming in the background that i couldn't understand what she was saying. I understand the situation we are in but they need to be more professional and at least try to help. I'm left without coverage with child with special needs
Kassandra Lett
Apr 08, 2021
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I have had a horrible experience with this insurance!!!!!!!!!!! My daughter covered was terminated in the middle of the month without a notice none of the representative seems to care or at least try to help and fix the problem that they caused from inaccurate information they are just blowing you off the phone instead of trying to fix the problem how do you terminate coverage in the middle of the month and I have a sick child and I had to pay out of pocket for her medication!!!!!!!!!!!!!!!!!!!!!
Sara Wilson
Feb 15, 2021
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Critical: Quality
So frustrating. Went from $20 to $230 because my income BEFORE taxes increased, no notification either. On top of that good luck trying to find a provider that even takes this insurance. Thankfully my son's pediatrician does, but no good dentist/ orthodontist takes any of the dental plans provided.
So frustrating. Went from $20 to $230 because my income BEFORE taxes increased, no notification either. On top of that good luck trying to find a provider that even takes this insurance. Thankfully my son's pediatrician does, but no good dentist/ orthodontist takes any of the dental plans provided.
Tara
Nov 05, 2020
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I know this us is a government run healthcare program but they should not be able to charge the prices they charge. $417 a month for 2 perfectly healthy children. They also charge you based on what you make before taxes which is absolutely appalling and ridiculous, how can you charge someone what they are not even bringing home to their family. Shame on you healthy kids you are NOT affordable!