Launch a fully-integrated API solution with a tech-driven platform for seamless customer experiences. Implement a light, tech-integrated solution within 48 hours to serve your customers with a co-branded delivery portal. PICKUP's fully vetted team of Good Guys is standing by--ready to move furniture or move mountains.
To meet and exceed customer expectations. Every PICKUP Good Guy is ready to deliver real-time problem solving and first-rate customer service. Retail customers are 31% more likely to buy when home delivery is offered. And if you partner with PICKUP, your customers can expect delivery that's 11x faster than the competition.
To meet and exceed customer expectations. Every PICKUP Good Guy is ready to deliver real-time problem solving and first-rate customer service. Retail customers are 31% more likely to buy when home delivery is offered. And if you partner with PICKUP, your customers can expect delivery that's 11x faster than the competition.
Services
We've all been there. We go shopping and spot the perfect item but leave without purchasing it. Simply, because we have no way of getting the big & heavy item home. Or we do buy it, and stuff it in the back of our best friend's SUV and watch it get damaged. PICKUP offers the talents of fully-vetted Good Guys with the latest in point-to-point technology.
We serve retailers and commercial businesses with the delivery of big, heavy and high-value items. Fusion eliminates complexities by providing your customers with what they need, when they need it. Launch a fully-integrated API solution with a tech-driven platform that provides seamless customer experiences.
Make sure your business is delivering what your customers need by partnering with PICKUP as your enterprise-grade delivery and logistics solution. Get all of their purchases directly to their home from your store, Buy Online Pickup In Store (BOPIS), Buy Online Deliver From Store (BODFS) or distribution center.
Team up with military veterans, first responders and all-around good guys like you to help serve your city. PICKUP is an on-demand and same day delivery service of big and heavy items for national and area retail stores. As a Good Guy, you will be part of a team that is committed to providing exceptional customer experiences.
Reviews (20)
Shae W.
Feb 02, 2022
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Terrible, i was denied a refund for a service that was not provided. i was told I would not be able to get a refund because my delivery attempt was attempted although the delivery drivers barely did anything to get my furniture into my apartment. They claimed it did not fit, which if they would've flipped the furniture around instead of bringing it in the way they did, It would have. the delivery driver also called at 12:30 and said they would be there in a hour and didn't show up until almost 4! not to mention they had an issue with my order at the store which I had to call to get situation
Emma N.
Feb 01, 2022
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I've used "Pickup Now" several times over the years and have always been happy with the movers and the pricing, but this particular time, I was not. I had a 10X14 rug that weighs about 50-60 pounds. I needed it picked up at the store and delivered 5 mile away, to a storage unit, no stairs. I thought it would be a one man job, but they said it was a 2 man job. Instead of the initial $60, it cost $100. They used a pickup truck, to move it. You can't even find rugs on their menu, website. I'll definitely reconsider using this guys in the future.
Jeanette C.
Jan 29, 2022
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The fee was very expensive; however, due to the store's pick-up policy, I had no other option. I purchased midday and tried to book same day pick-up, but the slot that appeared for that afternoon would not allow me to click it, so I chose next day. About 30 min. before my scheduled delivery, the driver reached out to me to see if a later time slot was acceptable. I had already left work to be home for the originally scheduled time slot, and by the time the ask was made for a later drop off, I was already home. I could have run errands, etc. had the ask come in sooner. Although the communication
Helpful R.
Jan 27, 2022
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Maria C.
Jan 26, 2022
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This is the absolute worst business ever. I purchased a dresser on Friday and it said it was same day delivery it was around 12 the website said if it was after 2 then it would be the next day. I understood and just was excited that it was coming on Saturday had someone wasted their day and no one came and finally got a call around 5 saying that I had to wait till Monday and to pick a time frame . I was very upset but I still told them it's ok and brushed it off and I told them 10-12 would be fine. Monday comes around and the contact me around 1130 and day they can't do it in the time
Mark J.
Jan 23, 2022
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I arranged for a double seated chair to be picked up from a store and delivered to my home. The deliverymen arrived in a timely manner, but neither workers wore face coverings to protect themselves and others against Covid. When the chair was first lifted to be brought into my home, I observed the seat and back cusions had fallen to the ground. They had fallen because the cushions werent secured to the chair or removed prior to moving the chair. One of the workers was small in stature and was struggling to properly grip and carry the chair, so to help prevent damage to the chair or my walls, I
Aisha S.
Jan 16, 2022
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PickUp it self has poor communication with the customers via the Dispatchers but the actual delivery driver are awesome and very responsive. I placed 2 deliveries (store delivery and resident delivery) and received Good Guy as my delivery company which Dan and his team is phenomenal. I will for sure use Good Guy again and that the reason for that 5 stars only.
Deirdre C.
Jan 10, 2022
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Chantel S.
Jan 08, 2022
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I scheduled a simple pickup from a furniture store for home delivery 5 miles away. They postponed the delivery 4 times. They called every time, but never offered anything for the delay. Simply said they would try to schedule again but with no guarantees. On the 4th cancellation they asked if they could renew the hold on my money. I said no, I was going to find someone else. (Which I did) Over the next several days I got a couple of voicemails from them. When they got a hold of me I reiterated that I already got the delivery taken care of. They said they would release my funds. Apparently, they
Tiffany K.
Dec 30, 2021
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Last weekend I purchased a living room couch and ottoman set from Big Lots! Apparently they partner up with PICKUP for deliveries - a company I have never heard of or experienced working with. I scheduled a next day delivery and thought wow, I would be impressed if I can order an item online and have it arrive the next day. The next day I planned to stay home to wait for my delivery. PICKUP called in the morning confirming that they would be arriving that day. By afternoon, I received a call that they would not be able to delivery due to delays. On this first day I thought ok, that's ok since
Tracey W.
Dec 26, 2021
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Lauren A.
Dec 16, 2021
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Full disclosure (and a spoiler alert) I ended up cancelling this service for all the reasons outlined below, so this review is based on my customer service experience, not the actual delivery.
I purchased a sofa from HomeSense and reluctantly ($101 delivery fee for a $800 sofa) signed up for PickUp because it seemed the easiest and fastest way to get my sofa to me. To my delight, there were same day delivery times available. I picked the 6-10 pm, time slot, knowing that we would for sure be home during that time. I have poor phone service in my office, but texts work just fine. I received a text
I purchased a sofa from HomeSense and reluctantly ($101 delivery fee for a $800 sofa) signed up for PickUp because it seemed the easiest and fastest way to get my sofa to me. To my delight, there were same day delivery times available. I picked the 6-10 pm, time slot, knowing that we would for sure be home during that time. I have poor phone service in my office, but texts work just fine. I received a text
Jamal J.
Dec 15, 2021
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William S.
Nov 19, 2021
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THis was the first time I've used Pickup. This was more affordable than if I had done it myself. The movers were very friendly and professional. I booked the move at 10:20, got a call before 11 and the move was done by 1! This was a great experience and I'll definitely be recommending this service to people moving forward.
L. Jordan D.
Sep 22, 2021
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I am beyond furious.
I scheduled delivery for Sunday, I understand busy times so when I was pushed to Wednesday it was no big deal. They scheduled me in the middle of the day 12-2.
I received a text at 11am saying there are delays and someone would reach out to confirm my eta. By 11:145 no call. I called at 12:15 to see what was going on because no one had contacted me the rep said 12-2 is still my window.
I go to chat with an agent at 1:30 to see what's up because the window is closing because I HAVE SOMEWHERE TO GO by 3. The agent on the chat never said when my new window was and the
I scheduled delivery for Sunday, I understand busy times so when I was pushed to Wednesday it was no big deal. They scheduled me in the middle of the day 12-2.
I received a text at 11am saying there are delays and someone would reach out to confirm my eta. By 11:145 no call. I called at 12:15 to see what was going on because no one had contacted me the rep said 12-2 is still my window.
I go to chat with an agent at 1:30 to see what's up because the window is closing because I HAVE SOMEWHERE TO GO by 3. The agent on the chat never said when my new window was and the
Alex B.
Sep 14, 2021
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Terrible overall service. My arm chair was scheduled to be delivered between 2-6pm, at 5pm I finally reached out to the company and was told that there were drivers assigned and that it would be on time. At 6pm I called again when they told me it would now be delayed and dispatch would call me within 15 mins with an update. 1 hour later (and no call back) I called again when they finally told me that they would need to reschedule, giving me no reason for the delay. I was told I would be the "priority" for the next day's schedule.
Well, the next day I get zero update on my delivery
Well, the next day I get zero update on my delivery
Kristyann M.
Aug 20, 2021
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Delivery was scheduled for 10am-2pm
At 10:40am I received a call from dispatch stating that the delivery drivers were running behind but would be arriving closer to the 2:00pm deliver time... That's fine.... Then 2:40 hits and no call or update from them. I called to get an ETA only to be told tut they will have to.reschedule me! NOT AN OPTION! I took off work and locked up animals for this specific delivery. I am them told "oh well we can't always meet delivery times that's just a window it's usually much later than that window" what the heck kind of business model
At 10:40am I received a call from dispatch stating that the delivery drivers were running behind but would be arriving closer to the 2:00pm deliver time... That's fine.... Then 2:40 hits and no call or update from them. I called to get an ETA only to be told tut they will have to.reschedule me! NOT AN OPTION! I took off work and locked up animals for this specific delivery. I am them told "oh well we can't always meet delivery times that's just a window it's usually much later than that window" what the heck kind of business model
Riri M.
Jul 29, 2021
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We had a rough experience at the beginning of scheduling someone to pick up our patio furniture at Home Goods. The chat online was also signing me in and out. I even waited at Home Goods thinking I might miss them because Home Goods said the delivery people needed the pink slip I was given it the order number. I waited until the store closing and then just rescheduled.
I was lucky enough the next day to have Daniel from the Maryland branch in the area and ready to deliver our patio set. They said they would take pictures once they set it up and we didn't need to be home. They would make
I was lucky enough the next day to have Daniel from the Maryland branch in the area and ready to deliver our patio set. They said they would take pictures once they set it up and we didn't need to be home. They would make
Fontaine C.
Mar 20, 2021
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Pickup now is really horrible. I am surprised many big box retailer stores will use them.
I have scheduled and paid for a delivery from 6pm-8pm tonight. There aren't any notifications of delays. The "Good Guy" just never show up. I have been on the phone waiting in line for an hour trying to check the status of my "order". I was hung up right when it's my turn TWICE. It has been really frustrating.
I would not used Pick Up Service again.
I have scheduled and paid for a delivery from 6pm-8pm tonight. There aren't any notifications of delays. The "Good Guy" just never show up. I have been on the phone waiting in line for an hour trying to check the status of my "order". I was hung up right when it's my turn TWICE. It has been really frustrating.
I would not used Pick Up Service again.
Angie M.
Mar 06, 2021
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The WORST! Do not use these people. They don't show up. Then I wait for TWO HOURS for their online chat (because there's not a phone number online to contact anyone) and I instantly get "disconnected."
Hold please, I'm going to fight their charges on my credit card.
Please check out the photo I've included of our "chat."
Hold please, I'm going to fight their charges on my credit card.
Please check out the photo I've included of our "chat."
