The hope was to help the Roanoke Valley and those that travel through, get quality repairs with a team they can trust. The prayer was that people would come. Well from day one those hopes and prayers have continually been answered by our team and you. As cars and trucks have changed over the years, we have diligently worked with our team to keep up with the ever changing vehicles.
From training to the newest diagnostics and programming tools, we strive to keep current with the new vehicles so that we can serve you no matter what you drive. We started as a shop where our customers can bring any vehicle they own to us so the constant going to one shop for this and one shop for that would no longer be a thorn in their side.
From training to the newest diagnostics and programming tools, we strive to keep current with the new vehicles so that we can serve you no matter what you drive. We started as a shop where our customers can bring any vehicle they own to us so the constant going to one shop for this and one shop for that would no longer be a thorn in their side.
Reviews (10)
Erin Omgitserinandkristin
Oct 17, 2021
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DO !!! NOT !!! GIVE !!! YOUR !!! BUSINESS !!! HERE !!! Our car broke down on the side of the highway while traveling through NC and he towed our car while we spent the night at a hotel. We happened to get a ride past the shop the next day and our car was left in the parking lot of the shop, not even inside the gated area, UNLOCKED WITH THE DOOR OPEN, and over $3,000 worth of items were stolen from inside. This man had full responsibility of our car and was too stupid to even lock the door or put it inside his shop. The police suggested we sue him for his carelessness. I am disgusted by the owner
Ruby Whitby
Jun 30, 2021
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Andrea Crisp
Jun 15, 2021
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The first time I had my van serviced there I experienced excellent service. I had the transmission fluid changed for the first time ever in my vehicle and I had bought it used. Ashley was very professional and helpful when it came to discussing future routine maintenance. The price was really reasonable too. I paid less for the transmission fluid change and a oil change than the amount the dealership was going to charge me for just a transmission fluid change. However when I took it there to have the engine replaced, the service was not as great. After a month I had to call once a week to find
Randy Minervino Theiliketrainskid
Apr 16, 2021
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My girlfriend and i were road tripping last summer through North Carolina and our car shut off on the way. I brought it to them and they billed me for $8,000 for a new transmission. I didn’t have the cash so i payed to have it shipped back up to my home state of CT to have another mechanic do the work. Turns out my car only over heated and the instrumentation on the dashboard had not been working. I ended up only paying $200 for a fix they said would cost $8,000 to fix. They really tried strong arming me out of the money at any chance they could. I was only 19! Never do business here if you’re
Allison Cornwell
Oct 15, 2020
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On my trip to South Carolina my friends following behind me in a different car noticed my car was smoking. We pulled off to a Shell Gas Station in Roanoke rapids and all my oil drained out due to a previous mechanic (not at Roanoke Valley) cross threading a bolt. So I had my car towed to Roanoke Valley and Chris was very nice and calm. They really saved the day. They know their stuff. There’s a reason why this shop is AAA approved
Kenton Kolbe
Sep 10, 2020
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Critical: Value
Replaced alternator over $500/ hr!! Your invoice will not have labor broken out for a reason. OH- it was the warranty that cost hundreds of dollars. I doubt you can have the work done with out the warranty, unless they "find" you a place to stay a day or two till the non warranty one comes in.
Service: Electrical
Replaced alternator over $500/ hr!! Your invoice will not have labor broken out for a reason. OH- it was the warranty that cost hundreds of dollars. I doubt you can have the work done with out the warranty, unless they "find" you a place to stay a day or two till the non warranty one comes in.
Service: Electrical
Kent Kolbe
Aug 18, 2020
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3x Expensive! On Thursday 9/17/20, my alternator quit on my 04 Ford F-150. I agreed to the repair bc I was on a trip and stuck. The estimate included:
confirmed alternator was bad, and battery was good $57.
Replaced alternator cost $580.
When I paid they would not disclose labor cost and alternator cost, only a total bill with the above break down.
Since the retail price on new ford alternator with warranty is under $300, they must not want you to know their labor rate is hundreds if dollars per hour.
i understand all the great reviews because they evidently perform allot oI services. When
confirmed alternator was bad, and battery was good $57.
Replaced alternator cost $580.
When I paid they would not disclose labor cost and alternator cost, only a total bill with the above break down.
Since the retail price on new ford alternator with warranty is under $300, they must not want you to know their labor rate is hundreds if dollars per hour.
i understand all the great reviews because they evidently perform allot oI services. When
Steve Ki
Jul 23, 2020
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Ashley was amazing. She went above and beyond her duties. Our car broke down and we were directed to to her service shop by the warranty company. The part was not readily available but she offered to drive us to the hotel and pick us up once the car was repaired. I highly recommend this business for their professionalism and kindness. I want to thank Ashley and Chris for coming in early to accommodate us.
Mathew Mengulerti
Dec 14, 2019
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Great experience felt like my hometown mechanic no BS involved . I was in a jam and they came through for me. I am not sure that I would have made it back 2 South Carolina if it wasn't for them. Extremely professional with their customer service and diagnosis!!. I called about 10 other shops in town no one could work on my truck. I drive a GMC 3500 HD. They had no problem getting it done for me fast and efficient so I could get back on the road. If you've ever been to a diesel mechanic they're going rate an hour is about 150 to 200 dollars. I was extremely happy to walk out spending less than
Wendy
Sep 22, 2019
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We never heard of Roanoke Valley Auto Works till AAA towed our ‘94 Explorer there a couple of weeks ago. I was extremely impressed when we received a phone call from Ashley stating our truck had arrived and they’d be taking a look at it right away. She was so good about calling with every update and keeping us informed of our options. The turnaround time was just 2 days! Even though there was quite a bit that needed attention. We will be taking all our vehicles here. Friendly, conscientious, efficient, and reasonable. God Bless You!