Over the past 75 years, Bay Alarm has grown to become the nation's largest independently owned alarm company. How did we do it? We have a motto-the "Bay Way." The Bay Way is about doing right by our customers, and treating our fellow Bay Alarm staff members with the utmost respect. We pride ourselves on timely service, quality workmanship, and customer support that goes beyond expectations.
With Bay Alarm, you'll get a security provider that understands your needs and constantly works to ensure you remain secure. Our employees have an average tenure of 10 years with Bay Alarm, meaning that they're experts in what they do: from our sales staff, customer service agents, monitoring center team, to field technicians and safety experts, we're a comprehensive security system provider with unmatched experience and expertise.
With Bay Alarm, you'll get a security provider that understands your needs and constantly works to ensure you remain secure. Our employees have an average tenure of 10 years with Bay Alarm, meaning that they're experts in what they do: from our sales staff, customer service agents, monitoring center team, to field technicians and safety experts, we're a comprehensive security system provider with unmatched experience and expertise.
Services
It's what we bring to every job, every day. With the most advanced technology, the most highly trained people, and more than 75 years of experience. Don't take chances with your security. Go with the pros whose sole focus is protecting what means most to you. Our experts will design a security solution made just for you.
From the start, all the personnel I've dealt with Bay Alarm are customer service oriented. Helpful, courteous, and professional. Great service, wonderful representatives, excellent response time - kind, professional and efficient. Everything a customer could want! Our team of highly trained security agents can design and install a system that complements your home's unique needs, and provide expert system support whenever you need it.
Cutting-edge systems with video recording and export, smartphone integration, Wi-Fi connectivity and more. Bay Alarm is committed to providing connected security solutions throughout your home. Using Bay Alarm Link, our proprietary home security app, you can view live video footage, save footage to a local hard drive or the cloud, and share important video files, all from your smartphone.
Ensure the security of your loved ones, your home, and your belongings with SureHome by Bay Alarm. We know that no two homes are the same, and that some homes require unique security solutions. Our expert security agents review the layout of your home to determine its specific security demands prior to installing your alarm system.
You aren't home 24/7-but your alarm system is. You should expect a swift response that protects your home, loved ones, and belongings in the case of an emergency. And that's where Bay Alarm's alarm monitoring can help: when your alarm system sends an alert to our monitoring facility, professionally trained agents verify the alarm and immediately dispatch the appropriate authorities upon verification.
Reviews (14)
Travis H.
Jan 04, 2022
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Teddy Ray Norton
Dec 14, 2021
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When we purchased the new building for our company we were facing the challenge of a combined alarm and fire system. Our old alarm company simply wasn't up to the task of updating such a complex system. All their staff was such a pleasure to work with. From Dianna W. their office manager and Ben H our Rep to the installer Steve P. This company has been a pleasure to work with. My advice....sign up with them. THEY ARE DIALED
MaLinda M.
Jul 17, 2021
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Peter A.
May 25, 2021
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We inherited Bay when they bought our alarm company (which had acquired our previous security firm), and they've been reliable for years. They're also consistently responsive, friendly, and always seem eager to help. But... certain things seem challenging, perhaps because upgrading an existing system introduces configuration problems that new installations avoid.
Our original analog system is 30 years old and, when replacements were no longer available, we had to go digital. That required programming to replicate our settings and... that didn't go so well. Yet, after three valiant
Our original analog system is 30 years old and, when replacements were no longer available, we had to go digital. That required programming to replicate our settings and... that didn't go so well. Yet, after three valiant
Jenn G.
May 24, 2021
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The Bay Alarm representatives came to set up a new camera system at my work place last week. It was a big job and they were here multiple days and always arrived on time. Raul and Alex O. were professional, efficient, and made sure all my questions were answered. I am very happy with the service and will use Bay Alarm for any future needs.
Jo T.
May 13, 2021
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I am writing about the LA office. I have had several techs out here over the years to fix an issue with the app on my phone for my cameras. It would work for a short time and go out again. Today Kham was at my house and at my suggestion tried a different app. He tried several and got it to work. The app I was using was old app with a new DVR I am very happy
Crystal P.
Apr 29, 2021
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I have a stack of paperwork, notes, and emails from this company. I can never get a straight answer from anyone in customer service. A simple name removal of a cotenant at the location took months to resolve and now the current tenant cannot pay the bill because no one has a "code" for Baynet. Apparently the only way to go online and pay the bill. Whenever we call, we hold for an hour and get nowhere. Emails get passed around to different people and they come back with different resolutions. If I could take back ever using them in the first place, I would in a heartbeat. No one has been
Fat K.
Apr 23, 2021
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Hector L.
Apr 21, 2021
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Guy R.
Feb 23, 2021
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I'm sorry to have to report that service from Bay Alarm has deteriorated. We've had a failed touchpad replaced 3 times in the past 3 mos. Each time the tech resets the keypad and or replaces it. Problem not solved. Last week same problem. Keypad black. Called for service. Scheduled visit in 8 days! No earlier appointment. Now no alarm system for all this time. I sent a message to them via their web site contact form. No response after 4 days. Cannot recommend this company any longer.
Scott B.
Dec 03, 2020
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I would like to commend Bay Alarm for their technician Sean Kelly! From branch 44 North Highlands. He was called out to adjust our camera views. He did that and then checked our entire system and found it needed an update and also went so far as to make sure that my cell phone monitoring was working correctly. He even went around and cleaned all of our cameras!! No other tech that has come here in the last five years did this through of a job. He went above and beyond what he was called here to fix.
Sincerely,
Pastor Scott Barham
Pleasant Grove Baptist Church
Sincerely,
Pastor Scott Barham
Pleasant Grove Baptist Church
Craig Jorgeson
Jul 14, 2020
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Gagan Sharma
Jan 11, 2019
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John Brown
Nov 15, 2018
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Very disappointed on how they do business. The initial set up was horrible. Sales rep late and promised things he could not deliver. Sold my home and moved out of state. New home owner filled out all paperwork to take over the alarm. Because bay alarm can't set up an appointment or meet him apparently they send me an email almost 4 months later saying we owe the rest of the balance. This is such a scam. I will never use them again not will I ever refer them either. Horrible experience. I lived up to my payments and this is how they treat people. Just Terrible.
