ANR Medical Supply

The people are rude. They put no effort into helping. And even worst when on the phone. They will not return calls when say they will. They leave you on hold for 20mins so you need to hang up and keep calling. To be honest I don’t know how they are still in business. I would never go there again! I recommend no one go there. Better off ordering online for Amazon

My mother rented a power wheelchair and arranged to have it delivered on a Friday. First, they brought the wrong thing, so the correct chair wasn't delivered until the afternoon. That afternoon, she took it out and found that it wouldn't drive in a straight line. By the time she called to tell them, they were closed for the day. She tried calling Saturday and was informed that they were closed for the weekend and to call on Monday. Now they will issue a refund but charge her for "the days she had the chair" even though we explained that we wanted to handle this on Friday but they weren't open.

The lady that was supposed to be “helping” me make a purchase for cathing supplies was extremely rude. She talked to me like I was stupid. If I could give a lower rating than 1 star I would. Don’t go there if you can avoid it.

There are a couple employees that truly seem to care about the customers. There's a few who are cold and heartless, awful customer service. I bought a wheel chair for my mom who was coming home in a few days, when I picked her up to come home the facility that she was staying at provided a wheel chair for her. I went to return the completely unused wheel Chair to A&R Medical and they refused to take it back. They said they had a 3 day return policy, (this was 4 days). I explained the situation to them and also that the wheel chair was unused, they said there's no way that they can trust that to

Customer service is non-existent. No compassion or understanding. Profits are all important - way above anything else. Return policies are completely unreasonable, so buyer beware!! This place is unfortunately the only realistic local option for a walker, but I found one I liked better online for a bit under the A&R price (including shipping). Glad I didn’t need it immediately, but I would have been willing to pay for expedited shipping on the online option to avoid having to give my money to these people who put policy and profit ahead of others. On the positive side, they did have product in

Really bad service, lady infront with no mask, also bought a spirometer with no breathing tube, called and told me there’s nothing they can do about it “they wouldn’t sell unsealed items with missing items” well I’m pretty smart and I knew what I opend and there was no breathing tube. Rude customer service manager. Never coming back to this place again. Waste of 10 dollars trash

I have bought my oxygen tanks and various other medical items through A&R medical for 20+ years. Their store is well stocked and their sales people are very helpful. Customer care is quick and efficient. This is a nice company to deal with.

Starting in 2009, this company has been up,and down. The supplies would come in the mail as they were suppose too. Sometimes the tubing and/or mask would be the wrong one and I would have to take it to the store for a replacement.
In 2019, the company decided to stop sending supplies in the mail so I had to drive down and pick them up. Sometimes they would be in the store, sometimes I would have to drive to the ABQ office on Lomas.
Late last year, to get new suoplies, I needed to,make an appointment in ABQ for a mask fitting. I find out a few months later, my preauth had expired before the appointment

I have used A & R Medical for most of my elderly father’s medical supply needs. We purchased his scooter, ramps and other equipment from them. I went in today to order a replacement scooter seat & basket from them. While there, Marlene assisted me in ordering those items for him. She called the manufacturer to ensure they were available while I waited. She then subsequently showed me a bed rail and transfer bar as well as a transfer bar with a swivel tray to assist him in and out of his recliner. Marlene was indispensable. She even assisted me with carrying out the products that didn’t require

We were greeted by Marlene. My son and I were looking for a lifting chair for my husband who had been injured in a fall. She was most helpful demonstrating the chair we were interested in. She was not pushy and showed concerns for my husband’s needs. We bought the chair then and there, brought it home and my husband was most pleased. Thank you so much, Marlene for your professionalism, concerns, and advice and help. You have a fine employee in Marlene.