Bartley Garage of Charleston, IL, is a leading auto repair shop serving Mattoon, Embarrass, Ashmore and the surrounding areas since 1955. We offer 24/7 towing, emergency roadside assistance, truck and heavy duty towing and are a full-service auto and truck repair shop. We work on domestic and foreign makes and models.
For all your automotive repair and towing needs, contact Bartley Garage of Charleston, IL. Our staff at Bartley Garage of Charleston, IL is committed to maintaining a highly ethical and sound business practice in order to meet and exceed our customers auto and truck repair needs. We provide emergency roadside assistance, automotive and heavy duty towing, and accident removal.
For all your automotive repair and towing needs, contact Bartley Garage of Charleston, IL. Our staff at Bartley Garage of Charleston, IL is committed to maintaining a highly ethical and sound business practice in order to meet and exceed our customers auto and truck repair needs. We provide emergency roadside assistance, automotive and heavy duty towing, and accident removal.
Services
No job is too big or too small for Bartley Garage of Charleston, IL ASE-certified mechanics. From subcompacts to Class 8 trucks, make an appointment with us for comprehensive car or truck care, from routine preventive maintenance to major repairs. We work on domestic and foreign makes. We fix ignitions and will secure your car after a break-in too.
Reviews (13)
Shane Chastain
Oct 22, 2021
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Omg all the guys that work there we,re respectful nice and friendly but let me tell u that owner or who ever the one in the office needs retire go home he is really rude and so past retirement. Yelling at my boss on phone then yelling at me in front every one. Plus charged us way over and I mean we got robbed.
Ray C.
Oct 04, 2021
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Please do not go to this place, save your time, money, and stress. I have gone to this garage 3 times now and cant say I would recommend them.
When I first brought the car in, I found myself stranded within the week of getting it back and ended up taking it back to the shop. Thankfully after the second visit my car was completely fix and I was able to drive around as normal.
The third time I had it taken in (months after second visit) I was stranded in a parking lot. I called, described my car and gave my information, and said that my car would not start. I was FULLY prepared to pay for towing
When I first brought the car in, I found myself stranded within the week of getting it back and ended up taking it back to the shop. Thankfully after the second visit my car was completely fix and I was able to drive around as normal.
The third time I had it taken in (months after second visit) I was stranded in a parking lot. I called, described my car and gave my information, and said that my car would not start. I was FULLY prepared to pay for towing
Susan Daley
Sep 30, 2021
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Our daughter was in a car wreck and her car was towed here. By the time my husband and I were able to get there it was after hours and the staff were going home, but they opened back up to let us see the car (what was left of it) and grab a few things. Trevor was especially kind and helpful. Thank you!!
Sam Hattab
Sep 29, 2021
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Dispatch Greatwaytrans
Sep 28, 2021
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Unique Xpress
Sep 01, 2021
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Amela Osmic
Jul 08, 2021
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Our truck broke down at a stop light and needed a tow. They misdiagnosed the problem initially and replaced the cylinders. We kept trying to ask questions on what was taking so long since they told us our truck should be done by morning but they kept hanging up on us and arguing. Finally when they got back to us they said it was the clutch (our own mechanic said it was the clutch and told them to check the clutch before they started working on anything). We decided to send our own mechanics out to get it and fix it ourselves. We tried to pay with a card or company check (they said this was fine
Tiffany Fitzpatrick
Nov 27, 2020
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David Stewart
Jun 06, 2020
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We broke down at the beach in Mattoon Saturday. I called these guys and the driver was very friendly and happy (at least I felt that he was) to interrupt his Saturday to come rescue us. After 25 min or so I temporarily fixed my issue so I could drive my car home. We called to say we didn’t need his tow service and he actually was happy about it. He was not upset at all. We said we would pay an amount he felt was worth his time and trouble to interrupt his Saturday to come to us and he DIDNT want any payment. Today I will be bringing my car to these folks to fix my issue with my shifter. After
Jeremy Hacker
Dec 21, 2019
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I saw a few negative reviews. BOGUS!!! I have used Bartley twice on some hairy stuff. Trevor (operator) has been EXTREMELY helpful, knowledgeable, professional, and polite. Tow truck companies always get a bad name, but these guys were great! Can’t say enough good about them. They have nice, modern equipment with good operators. If you need pulled out, towed, or service, CALL BARTLEY. They will take care of you. Nothing is free, but to people who appreciate quality service ANYTIME you need it, these are your guys. I hope I don’t have to call them in the future, but if I do, I won’t call anyone
Cindy M.
Jul 06, 2015
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I had a unbelievably awful experience there! Most unprofessional and ridiculous customer service I have ever received from a business. The owner was rude and shouted profanities at me because I walked outside the building to find someone that worked there. After screaming at me, he told me he assumed I was there to steal my vehicle (that had been towed there after a wreck). I explained that I was there to give them permission to tow it to a body shop, and that I didn't appreciate being treated like that. He told me to "shut up" and "get the hell off his property."
Sintim-Aboagye N.
Mar 30, 2015
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So my car broke down on the side of the road on a saturday night and i googled and called bartley garage,they came and towed my car and told me they fix cars too so i told them to take it to their shop and have it fixed. i called the first 3 days and was told my car hasnt been checked on the 4th day i called and was told my car is condemned and cant be fixed. now i walk 5miles to the place and pay up for the tow and meet this rude old man who ask me to bring in my title so he disposes it for me.i go home and get a scrap shop who are willing to buy my car.so i go back the next day to get my car
Katie H.
Aug 21, 2014
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Called this business to have my car towed after something with the battery was going haywire. I called the business and an older man just kept screaming "WHAT?" in my ear. It was frustrating! I also told him that I wanted it towed to a specific shop because I already have a relationship with them and they've worked on my older, finicky car (Neal Tire). He kept saying that he could do what needed to be done and that he could just tow it to his place. After getting frustrated that he was not only hard to communicate with, but didn't seem to care much about my opinion I thanked
