Coleman PowerSports

Rite now I'm not happy with sum of the customer service I received after my purchase. I should've paid more attention to what I was buying doing my purchase. At the end of the day I wasted time and money with this buy. , I'll deal with it now but never again.

Be advised, when taking your bike there for service they obtain parts from North Carolina and that process takes 5-7 business days. Be prepared to be off your ride for a couple of weeks, as I found out the hard way when I blew a tire just before 4th of July.

Why don't you just call the Woodbridge number and ask for sales to see if someone picks up your call? Why don't you submit a fake inquiry via web and see if someone will respond by either a phone call or an email? You can do so much instead of asking me to offer you my time for free. I already gave you a hint.

Just wanted to update my review. Looks like things are moving in the right direction. Took my bike back in for service because my former shop closed. In fact, the techs from my former shop moved over to Coleman's. I was very well taken care of. Making an appointment online was a breeze and I was in and out of there quickly with no issues. The service folks were very friendly and treated my bike well. On top of that, I got a discount on parts and service for joining the official Ducati Owners Club for the DMV area (DUCDMV DOC).

I bought my 2012 RT-SE5 used and decided I better take it to have its fluids changed and new brakes put on. My local place in Falls Church told me a month minimum for routine maintenance so I called this place. They were honest and said 10 days but to my surprise, the team got my bike back to me 3 days early. It did start leaking oil and needed to return a for a hose that was a bit costly after a huge bill for the fluids and brakes but they are so helpful and broke everything down. Told me I could get by for a long time without the new hose. They are super friendly and have a huge shop with gear

Bad service before COVID-19 . My bike was there for a repair never got it more than a month later . Greg just kept saying the pets aren't in yet . Every time I called . Seems like he just likes lying to people . I eventually got my bike when they bothered to work on it . I was told at first it'll be done in 3-4 days . Big miscalculation . Glad I didn't have plans to ride within that time

So I have finally decided to buy a motorcycle, 100% Ready to buy! The Sales women Sarah WAS AMAZING SHE KNOWS WHAT SHE IS TALKING ABOUT AND IS A HARD WORKER! The managers in the other hand was not professional whatsoever, VERYYYY RUDEEEE! We came in the dealership at 5:30 pm and they close at 7 pm! We knocked out the credit application around 5:45 pm waited till 7 pm for them just to tell us to come back tomorrow! Once again this is not the SALES WOMEN FAULT but around 7 Pm I over heard the manager say to the GM we just finished the application like 10 till close and we finished it at 6 pm!!!

We came in ready to purchase a PWC. Our salesman was helpful on that day showing us what was available. The units we looked at had just come it, some new some used but we were interested in a few of them and would've been happy with any one of them. We were told that day that we would have to wait until the following day to get the details and price on these units. Two days past still no word. We emailed and called in only to be told that they needed more time and that we would have this information in an additional 3 days. 3 days came and went and still no update, so we emailed and called

Seems impossible to find motorcycle service departments deliverying "service" but Greg and his team made sure my wheels and tires were ready in spite of them being Aprilia wheels, something they don't usually work with.
I'm back on the road and happy to be, thanks Coleman!

Let's start off with horrible communication. Here's what happened. I found a 2012 Ducati 848 on Facebook marketplace so I called up and spoke to a salesman by the name of Jermey. I told him I'm from NY I want the bike I want to purchase it now. Can I put a deposit and finalize everything tomorrow. No I can't put a deposit ok mind you they are about to close so I said fine I'll give u full payment tomorrow they say no problem. I call next morning I couldn't get in touch with anyone for an hour and a half. Finally I speak to someone I give them a picture of my credit

The customer service here is impeccable I personally dealt with Ashley Blanco who was such a pleasure and a help! If you do go to this location asked to speak with her she's a pure delight and will help you with everything you need!

So....after thinking about the motorcycle...and the test ride....I do like the bike. Which means that I am willing to open up the pocketbook a little more. It's a fun bike...

I called Coleman to request the previous day's quote via email. The first call was transferred to voicemail. The second call was answered to a sales associate that was too busy, in the middle of a deal, to get me where I needed to go. He said to call back in 15 minutes. Needless to say, weather was coming in... and I needed to cut the grass.

Based on the model of the bike I am interested in...with the potential

So.... this is why it matters where you buy your equipment from. I purchased a Polaris ATV for my son for his birthday and after seven months it was not starting correctly. I tried everything... filling (and overfilling) the oil. changing the gas.... etc. Went online and watched YOUTUBE videos to try and figure it out. We have only used the ATV once a week on a flat gravel road - never abusing it and the condition shows that it is still "like new". I was pretty disappointed. I even purchased the extended warranty but knew I would likely have to pay for the labor.

Coleman

I am completely dissatisfied with my experience. I just bought a Ducati and needed some parts replaced. On 18Apr19, I visited Coleman to get my rear tire replaced. When that was done, Greg recommended that I needed to replace my whole chain and sprockets. He stated that it is not good to ride the bike in that condition and I agreed. Greg said he would order the parts and asked me to put $250 down so I did. He asked me to leave my bike their until the parts come in and will work on it as soon as the parts arrived. Greg told me that parts will arrive on 21Apr19 and he will call me. I called on 22Apr19

Coleman is the worst. Service guys are good, but company is horrible. Also Kim in service is poor manager and lied to me. I entered my motorcycle in the auction and raised my minimum after it was running. I went to Celeste to check it was done (she is awesome) and she told me it was. But when it came to the auction it was at the lower minimum. I asked Kim about it after and she said she was going to waive the commission. I get my check and commission was taken out of it. Do yourself a favor and go bike a motorcycle from Bob's in Jessup or any other place then Coleman power sports.

I called this shop on Saturday just to be told by Greg that he is very busy, but that he will call me "later" the same day. He never called. I am calling now (Monday) and nobody is answering. I sent in request for two bikes to be taken from my garage and to the shop - no answer there either. POOR BUSINESS PRACTICE!!! Will give my money to someone else.

I bought a new Ducati Monster 821 from Tommy and all my accessories from Spider.

I can't thank them all enough for such a great purchase experience. I not only left with a great bike but made new life long friends.

So if you are in the market for a new bike ask for Tommy Hamilton or Spider for accessories.

I am completely dissatisfied with my service experience. I dropped off my bike a 2016 Ducati XDiavel S 30March after speaking with Greg and service reps about what I need to have performed. In my case it was 1 recall and a warranty item. While Greg was very helpful and knowledgeable I had an expectation that the bike would be completed between 6-10April. This expectation was created by Greg telling me when I should expect the bike to be complete and ready. Of course today I call to get a status one business day after that timeframe and much to my surprise and severe disappointment nothing

Hadn't been in Coleman for some time. Walked in to get a pair gloves on Friday. Store was empty so employees were gathered around one of the checkout counters in the merchandise room. As I looked around, employees could be heard talking loudly, using explicit language, dropping F bombs. So utterly unprofessional.

I would encourage you to take your business elsewhere.

Bought a Yamaha VX Deluxe waverunner here.
DJ (salesman)was on point and great customer service. Highly recommend

Coleman's Service Department is absolutely the worse. It begins with the receptionist who is incapable of taking a detailed and accurate message to relay to the Service Department. Why would you leave a message with an incompetent receptionist you might ask? Because the Service Department literally never answers the phone. If by chance you happen to be lucky after calling numerous times, you're greeting as if you're bothering them. Save your money and time and shop around and visit a motorcycle business that will actually treat you like they want your money.

If negative star