DD's Downtown Taxi prides itself on its extensive safety programs. We exceed State of Michigan, Lansing and East Lansing city requirements for the insurance of taxis and cabs. Every taxi or cab driver must undergo an extensive background screen that includes criminal, substance abuse and motor vehicle records.
Employees undergo drug testing using advanced city and state recommended procedures. We only employ professional, dependable and courteous drivers. To ensure your safety and peace of mind, our vehicles are inspected and certified by the Michigan Department of Transportation. We promise that your time with us will be comfortable; our taxis are safe, clean and air conditioned.
Employees undergo drug testing using advanced city and state recommended procedures. We only employ professional, dependable and courteous drivers. To ensure your safety and peace of mind, our vehicles are inspected and certified by the Michigan Department of Transportation. We promise that your time with us will be comfortable; our taxis are safe, clean and air conditioned.
Reviews (9)
Martina Dupertuis
Jan 17, 2022
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I had a pretty immediate issue with the hotel i utilized for a park and fly who refused to shuttle me back to my hotel at 11 PM on a Sunday. Uber and Lyft are almost non existence in the area. I sent a request through this website and within 10 minutes i got confirmation that my order was accepted. He even watched my flight to see the arrival time as there were weather delays and kept me updated. The car was very clean, comfy and spacious and he was very professional. As a woman traveling alone at night, i felt safe with this company.
Roger Lyme
Oct 27, 2019
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Elizabeth & Brian Neuens
Nov 29, 2018
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Pretty unimpressed. This company has a particular clientele--traveling business persons. If you don't fit this description, be prepared to be treated as a second class citizen with 3rd class service. Maybe they will pick you up, maybe they won't--zero communication once they have your card informtion, which they will quite readily take and charge before any service has been rendered. I think I am going to report this company to the Bureau for Better Business. The client has got to have some say in these business transactions, and not just hope the person they've paid will show up.
Heather Richey
Oct 28, 2018
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I am absolutely in shock at the way this so called company is ran . If I , YES I, call to use my money on your company and get stood up , not once but twice because he had higher paid calls that are more worth his time , what do you think that says about your business? How about a call or answer when they say "I'll be there in 15 minutes and 2 hours later , he never calls, answer or shows ? Why is this company still in business? Bottom line it's ran by clowns whom do not give two shots about customer service or there business lasting .
V. Bedard
Nov 08, 2017
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I have been using DD's for approximately 2 years now....they have provided OUTSTANDING SERVICE to me. I travel internationally several times per month, so require taxi service from my home in East Lansing to DTW and return service to my home after my trip. They have ALWAYS been on-time and followed up with me prior to my departure and return to ensure that my requested times are still the same or if I need to change anything. The driver, Larry is the absolute best and deserves much credit for his dedication to customer satisfaction and willingness to "go the extra mile" (pun intended!) :-)
Stephanie Kiplinger
Aug 21, 2017
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I had to get a ride from a taxi service today for the first time in my life and I won't lie I was nervous about what kind of stranger I would end up with Alone in a vehicle because you hear about aweful ppl doing aweful things but I had a driver named Larry he was such a nice guy very comfortable to be around and talk to. He was also very sweet to my 2 children and stopped so we could get Starbucks. DD's Taxi service is the only Taxi service I'd use they have clean vehicles and great drivers thanks Larry!!!!
Tiffany Langtry
Aug 13, 2017
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Jalisa Jones
Jul 12, 2016
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Customer service was VERY rude..they said they would get to me in 20 mins ..i waited a whole hour and they still weren't here. When i called the man was rude and tried to give me a wait time of an hour due to the ride being cancelled.i told him i never canceled a ride and its not fair for me to wait another hour when it was not MY error but theirs. He then proceeded to question me about my method of payment and got snippy. This is horrible customer service , i understand work can be stressful but their is no need to take it out on someone whom is not responsible for that stress.
Trinda Noren
Aug 31, 2013
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Please never use this cab company. The night started off fine. I call DD's Downtown Taxi to bring me and my 4 friends home (all to the same place). I get into the car and we ask about payment plan. We ask if we can pay by card. He responds that he could but pressures us to use cash. I agreed and handed him a $20 bill. He originally said that the bill would be $12, but when I went to pay him the $20 he said he did not have any change. Change for a 20? Really? I told him fine and we would pay with card then his story changed and he magically had perfect change. He then was pressuring us for a tip