Diamond Factory Service

Very poor service. Told part for our maytag dryer (thermostat) was back ordered. Waited for over a month when I called back was told that they would call me when it came it..they didn't have a date of receiving it. I went online to Maytag..part was available called our warranty service they purchased the part and sent ut to me. Called Diamond Factory to set up schedule, they wouldn't schedule even though their schedule is over a week in advance, until I received the part and read it to them over phone (interesting since they were the ones that gave me the part number. Now scheduled for

Called on oct 11. Service call date was for oct 25. No problem. Tech bill H shows up nice man professional. Worked on units for 1 hour. Said he was done. Paid the 500 plus bill. Did 1 load in washer. Issues again. It happens. I’m ok with that. Here is where it goes south.
Immediately called service. Told my issue and ask bill to return. Was told no and that I would have to reschedule. Gave another week to wait. I said that was not acceptable to me. Argued with rep on phone and they hung on me in mid sentence. Not one ounce of compassion or caring of my issue. Just not happy with the tone of

If I can give them a zero I would Whirlpool warranty for dryer send them for repair. Had them come two weeks to see the problem with dryer on July 28 needed to order parts. I have been calling back and forth with what was the delay on getting the parts . Whirlpool customer service wasn't any better either. I finally got a call about my dryers parts arrived to set up for service on September 15 . Won't get someone to come out until the 28th and they can't tell me what time they won't know until a day before service. It's been stressful I guess I'm actually lucky I can

If I could give negative stars I would. By far the worst service I have ever experienced. Bought a new washer June 16th that came with a faulty part. They came out diagnosed the issue now I have had two scheduled appoints canceled by them the morning of. Then they rescheduled for two weeks. All they can say is that is our earliest available time. On August 11 I've haven't been able to use this new washer. Left serval messages with mangers there and have not received a call back on why my appoints get canceled. Maytag need to find a different service company. Also very disappointed with Maytag,

We have a Whirlpool washer that was covered under Geek Squad but the warranty with them expired last year. I called them anyway about issues we were having with the washer. The rep referred me to Whirlpool who has a dedicated number for this situation. Scheduled an appointment for 8/12 with window of 12-4 pm. Whirlpool dispatched DFS to perform the repair.

Today 8/11 I received an automated message that the time was now 3-6pm and to call back if this was not correct. I called DFS and was rudely told the time I had originally scheduled was not correct. I was told that if the appoinment was made

Repairman arrived yesterday to fix washer...he was not vaccinated against COVID nor did he wear a mask or even have one available with him to wear according to safety protocols every business should adhere to...also, had to ask him to wear booties over his shoes before entering my home...stated he was unsure if he had any with him...my husband has multi health issues and I was truly offended by lack of safety measures by this company...I was personally asked several questions in regards to any COVID exposure or symptoms prior to scheduling this appointment and yet our safety was ignored.

One of the worst services so far ; our KitchedAid refrigerator wasn’t cooling. First technician misdiagnosed the issue, asked to order $1,100 worth of parts that the second technician after 6+ weeks waiting for parts re-diagnosed to our surprised were not the ones that were broken. Another 5+ weeks, still waiting for the parts and it appears you have to call to schedule the service that may or may not happen immediately ( likely 2+ weeks ) of the technician is not in your area.
OEMs must replace this service company with a better alternative as it is tarnishing OEMs brand as well. Very very

Critical: Professionalism, Punctuality, Quality
8 months after they came to fix my ice maker, they never ordered part. I have been calling every 2 weeks and nothing happens.They will give you the run around and blame the manufacturer when they are the ones that take care of orders. Still waiting. Buying ice.. Maytag needs to drop this company for warranty work.
Service: Refrigerator repair

If you are unfortunate enough to be routed to this awful company thru Whirlpool, buckle up for the worst customer service experience of your life.

Rude. Unresponsive. No timeline for repairs. Their call line will drop you if your holding for longer than 10 mins. We've been waiting 3 months to have our fridge repaired with no end in sight.

This place is a complete joke. Waited a month just to schedule an appointment and them another month for them to get the parts. rescheduled appointment and then showed up without all the parts needed to fix the problem and wont even tell me when they will be back? Ridiculous.

Would definitely not recommend. Misdiagnosed problem on the first visit (which took a month to get part). After reordering correct part, repair person showed up with wrong part. Correct part ordered--not prioritized even though it was their fault--and I still don't have a working dishwasher 4 months later.
Service: Dishwasher repair

I am upset I am not able to leave zero stars. I have a less than 3 year old kitchenaid fridge that I spent almost $4000 on. Diamond has been put to repair 5 times and now it is full if mold. Hopefully 6 times a charm. I question the diagnostic ability and training on electronic and refrigeration equipment. Each time the "techs" came into my home they did not use any diagnostic equipment. They looked at it and just said what was wrong. I question them each time. Seems like they are used to guessing at the issue and installing random parts until the appliance is fixed. This is pretty obvious

Purchased a Whirlpool Refrigerator. New in the packaging, which is not always the case here, but they had a few new ones on the floor. No delivery options at this time, but that is totally understandable. Awesome deal. Great people!

DISAPPOINTMENT:

That you will know this last service person was a disappointment. IF, further service happens to be needed I am hopeful that the young man who was sent on original call approximately two weeks ago, be sent. He was EXCELLENT in both his proficiency and the information provided. Today's service person after spending time under my sink advised as a parting statement that he found a "slight" leak in supply pipe connection which never was a problem nor is it now. Upon checking tI did discover he did create a "slight" leak in a drain pipe, which also has NEVER

Interesting place, inventory changes daily. If you have a particular need, ask one of the reps there...they may have it available in the back or know if and when your item will be available.

Positive: Quality
Excellent service, they had to come out the first time to diagnose the problem, then return at a later date with the compressor and perform the repair. Up and running and working fine now. The technician Ed was very helpful and knowledgeable and did a great job. Highly recommended.
Service: Refrigerator repair

I have been through quite a bit lately so it we very refreshing to have a service company that really cared about their customers. I had several things break in my house and I felt like the ice maker going down was the last straw.

I was reluctant thinking this was a major company that wouldn't really care about my issue. However, the technician called me first and asked me the symptoms to make sure I didn't waste a $100 service call.

After talking with me he came over and originally thought that it might have been worse. He did the diagnostics and thank goodness it was a crimped