Masterpiece Staircase & Millwork was formed in 1987 (as Masterpiece Woodworking, Inc.) by a custom homebuilder who was unsatisfied with the quality and design of staircases in Charlotte, North Carolina. What began as a solution for one homebuilder blossomed into a full-blown staircase design, fabrication and installation company serving a large portion of the Southeast.
From simple, straight basement stairs with wall rail, to complex circular, elliptical and spiral stairs with custom wrought iron designs, the company has tackled a wide-ranging array of staircase projects. In June of 2005 the company was purchased by a new owner, and renamed Masterpiece Staircase & Millwork to more accurately reflect the focal point of the business.
From simple, straight basement stairs with wall rail, to complex circular, elliptical and spiral stairs with custom wrought iron designs, the company has tackled a wide-ranging array of staircase projects. In June of 2005 the company was purchased by a new owner, and renamed Masterpiece Staircase & Millwork to more accurately reflect the focal point of the business.
Services
Masterpiece Staircase & Millwork has been designing, fabricating, and installing the finest staircases in some of the Southeast's most glamorous homes for over 21 years. And while we have recently branched out to selling our quality stair parts to consumers across the country - at heart we are still a designer and builder of high end custom staircases.
Our mission at Masterpiece Staircase & Millwork is to help you get the finest staircase into your home or project. In order to help with that goal, we've included a few videos that may make the process easier. We are working on new videos all the time, so check back often for more tips and tricks that our professional installers use.
Time-tested and superior to the haphazard and mass-produced staircases common today, the Masterpiece Staircase approach provides a uniform look, unique style, and stronger finished product. Centering up riser to riser and stringer to stringer insures parallel and perpendicular members are true. A combination of routed stringers, gluing, and wedging create a strong squeak resistant structure.
Stairs can be a tricky art form. If you are new to installing or remodeling stairs, the process can be quite daunting initially. In order to help you through the myriad selections and methodologies, we've developed this Stairs 101 section to illustrate options, and highlight what we consider to be the correct way to install stairs and balusters.
Reviews (10)
James Plaindude
Dec 08, 2021
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Just received some great advice from Steve with Masterpiece Staircase. I'm trying to retrofit a new iron newel into an existing hand rail. Sent an email to Steve with pics of my project and he called me back in about an hour and gave me some free advice on the steps to go through to get everything working. It's great to meet and speak to someone that is not out to only line their pockets, but has a desire to help others with good advice. Will definitely recommend Masterpiece Staircase in the future.
Kelley Ruthstrom
Feb 02, 2021
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Our entire experience with Masterpiece Staircase was excellent - beginning to end! Very professional with quality, beautiful work and craftsmanship! Highly recommend working with Steve and his crew. Joel and Michael were a pleasure to have in the house, very respectful of our home, cleaned after each day. You will not be disappointed with Masterpiece Staircase for your project!
Doug M.
Jul 10, 2020
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Steve met with us shortly before Christmas last year as we were in need of replacing a stair railing in a short time frame. He graciously worked with us to design and schedule the installation within our timeframe. His installation team led by Jon did a great job with the eye and skills of a true craftsman.. Couldn't be happier and would highly recommend Steve and his company.
Kelly LaFleur
Dec 20, 2019
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Steve was amazing. I needed balusters to pass a home inspection for adoption and he made it a priority to send out a crew to get the job done. I had been chasing another company for 4 months and he made it happen the same week as promised. The installers even took into account existing flaws in the staircase when doing their work. Very quality, very thorough. Someone that keeps their word and that's hard to find. I cannot thank him enough!
Craig Passehl
Nov 01, 2018
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Steve and the entire team at Masterpiece Staircase were a pleasure to work with. We were in a difficult situation because our previous contractor had absolutely no clue how to install our new stair treads and spindles.
The Masterpiece team provided prompt and clear communication. They also followed through with all of their promises and installed our custom staircase in less than 2 days.
I highly recommend them to anyone who is considering a new staircase.
The Masterpiece team provided prompt and clear communication. They also followed through with all of their promises and installed our custom staircase in less than 2 days.
I highly recommend them to anyone who is considering a new staircase.
Chris Potter
Sep 15, 2018
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After dealing with wobbly stair rails since we bought our house 3 years ago and not having luck with another contractor I called Masterpiece, thinking that our job may be too small for them to take on. Steve was wonderfully friendly and helpful from the start. After sending him pictures of our stairs he was able to give a rough estimate on the time and cost over the phone.
The person who did our work arrived right when he said he would, was extremely friendly, knowledgeable and did great work. We were pleasantly surprised when the work took much less time than estimated and Steve made sure that
The person who did our work arrived right when he said he would, was extremely friendly, knowledgeable and did great work. We were pleasantly surprised when the work took much less time than estimated and Steve made sure that
Joseph Richichi
Oct 08, 2017
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I had 2 staircases that needed railings and banisters redone. Larry did a great job on them. He worked with me on getting it done by the deadline. He arrived on schedule and got the job done in 2 days.They take pride in their work and you can tell by the finished products. I would recommend him and the company to anyone.
Darryl Kiker
Jul 29, 2016
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Steve and his team at Masterpiece made the process of replacing my staircase painless. They arrived at the appointment time, were courteous, did quality work and cleaned up prior to leaving.The price was competitive with other estimates that I received. This was a rare good experience with a home improvement contractor.
Mindy Earleywine
Dec 12, 2015
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I highly recommend Masterpiece Staircase & Millwork for new or replacement staircase projects. Steve provided design suggestions and reviewed the all of the specs with us for accuracy. Steve, John, and Larry arrived on schedule to complete the demo and rebuild - and the entire project was done in 3 days as promised. They did a great job of keeping the work site organized and the finished staircase is BEAUTIFUL - excellent craftsmanship and high quality materials.
Lynn King
Jul 08, 2015
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Steve did an amazing job with our stairs! Our project was on the smaller scale, as the stairs came down into the kitchen, plus we had railings and balusters upstairs. The oak wood as well as the skinny posts and broken thin balusters were old and dated and just not attractive coming down into the kitchen. The custom posts he built as well as the nice mission style wider balusters and larger railing transformed the entire look! Also, he did a great job on the upstairs section as well. As far as reliability, Steve and his team show up when they say they are and came back to complete the job in a
