Northern is a nonprofit financial institution focused on making our members' lives-and our community-better. Who can join? Just about anyone who lives, works, worships, attends school, or regularly does business in Northern New York. I tried Video Banking and really enjoyed it! What a great experience.
It was so convenient and easy to use. I loved having the option of opening an account right from my phone and talk with someone at Northern too. We went with Northern Credit Union because the loan officers don't look at you as a number, they look at you as a person and treat you like family. Northern's Banzai program prepares my students for real life.
It was so convenient and easy to use. I loved having the option of opening an account right from my phone and talk with someone at Northern too. We went with Northern Credit Union because the loan officers don't look at you as a number, they look at you as a person and treat you like family. Northern's Banzai program prepares my students for real life.
Services
Northern Credit Union has been helping our neighbors live their best financial lives for over 60 years (but our friends tell us we don't look a day over 40). We've come a long way since a group of forward-thinking New York Air Brake employees founded Northern in 1955, back when our name was New York Air Brake Federal Credit Union.
If you prefer to stay at home and connect with us digitally, there's more than one way to bank at Northern Credit Union. With our robust technology, nearly all banking can be complete from anywhere, especially the comfort of your home. Bank from the comfort of your home by connecting with us on your phone or computer through our Video Banking app.
The option will be available from 9am-5pm Monday-Friday and Saturday from 9am-12pm. Drive-thru signage at each location will indicate which lane offers the Live Assist option. We value your feedback as member-owners and hope offering the Live Assist option at some Advanced ATMs provides a solution that makes banking most convenient for you.
Bank from the comfort of your home or on the go by connecting with us on your phone, tablet or computer through Video Banking. You'll see the same local friendly faces you're accustomed to seeing at the Advanced ATMs and in our relationship centers. It's just like using Facetime, Skype, Zoom or any other video conference style platform.
At Northern Credit Union, we're committed to making your life easier whenever possible. That's why we give you the freedom to deposit checks anytime and anywhere you want using your smartphone. Download the Northern Mobile Banking app from your device's store and enroll in Mobile Banking. Select "Deposit Checks" on the main menu (after reading the Mobile Deposit Terms and Conditions).
Reviews (10)
Mad Zombie
Sep 23, 2021
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Applied for a loan online and Dan Esther immediately called me to get all the details to preapproved me for a car loan.
Vehicle was for my son (his car broke down unexpectedly) and I was traveling out of state. Dan work with me to get the right vehicle that was going to work with the auto loan.
Dan went above and beyond - my son didn't have a car and I was out of state so Dan contacted the dealer and the dealer picked up the check so we can get the car.
Dan was friendly and very responsive through the whole process!!
PS. I have to agree with other review regarding the virtual teller/virtual
Vehicle was for my son (his car broke down unexpectedly) and I was traveling out of state. Dan work with me to get the right vehicle that was going to work with the auto loan.
Dan went above and beyond - my son didn't have a car and I was out of state so Dan contacted the dealer and the dealer picked up the check so we can get the car.
Dan was friendly and very responsive through the whole process!!
PS. I have to agree with other review regarding the virtual teller/virtual
NNYGirl
Aug 12, 2021
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I have a personal loan thru this bank, and I cannot wait to have it paid off. I am not a fan of the "virtual teller" system. Not to mention I cannot even use the system because I do not have a card, nor do I want one. When I go into a branch to make a loan payment to the one teller that is staffed, I again am asked for my card.....that I do not have or want. I should not have to flash a piece of plastic to make a payment on my account. If Northern was staffed and functioned more like a traditional bank I could give it a better rating.
Charity May
Jul 19, 2021
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Glenn Rifenburg
Jun 27, 2020
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Easily the worst experience I’ve ever had. After using them for our mortgage the problems started. They sold our mortgage to a different company they messed up the paperwork needed to give to the new company so that set us back a month so when it came time to make our first payment we have no guidance on who to make it to because they sold our mortgage to a company then messed the paperwork up so we had to pay them for the first month mortgage payment fast forward to the next month still no welcome packet or anything from the new company to pay our mortgage northern says they have it to call
Sonny Gaul
Dec 29, 2019
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I recently had a discrepancy with with my car loan payment at this credit union. I had one last payment on my loan which was set up for an automatic draft from my USAA account. They pulled the normal monthly payment when it was supposed to be roughly half of that for the final payment. I incurred a fee with my USAA account because I didn't have have that amount, but wouldn't have had the final payment been pulled for the correct amount.
With that being said, I called northern federal credit union to figure out how to fix the issue. The person that picked up was Ryan Ward. Ryan talked me through
With that being said, I called northern federal credit union to figure out how to fix the issue. The person that picked up was Ryan Ward. Ryan talked me through
Crystal Gonzalez Mamasita
Aug 27, 2019
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Wish i could give less of a star This bank tried to rip me off once when i had an acct with them. I was being wrongly charged a monthly 5 dollar fee when i shouldn't have been. took me forever to get my money back when it was an error on the banks part. When i did get my money back after a lot of persistence i closed my acct. I had to threaten to close my acct to get the money they wrongly took from me back. Never doing business with this bank again.
Immortals TheLegacyContinues
Jun 10, 2019
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Very bad customer service to long term loyal members. My mother did business with them for over 10 years and she made a miscalculation and over drafted 44 cents once she realized she was offering to take a cab over to put the 44 cents in so she wouldn't get charged 33 dollars, The bank service rep told her to wait until she called her back before she took a cab there. No other options were offered to my mother so she waited for the call. Then when the lady did call her back she said my mother was getting charged 33 dollars for not coming in to put in that 44 cents. when she told her not to. Speaking
Donald Leisure
Jan 20, 2019
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Alexis Hart
Dec 25, 2018
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I am soo disappointed in what I had to deal with yesterday. I choose to use the outside personal tellers FOR PRIVACY. Yesterday upon my visit to the Factory Street location I drive up to the personal tellers and see two bank workers standing in the teller area (which is very unusual) passing out bottles of water speaking with guests...this is a kind gesture however DO NOT STAND NEXT TO MY TELLER BEING NOISY AS I AM SPEAKING TO A PERSONAL REPRESENTATIVE LISTENING TO MY ACCOUNT INFORMATION. This bank employee literally stopped mingling with other guests as they pulled up to the other 2 tellers to
Ryan Storey
Sep 14, 2016
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I worked for Northern Credit Union for a little over a year in the call center. I would also frequently go around to different branches and work remotely and assist with teller work. To start, working there was absolutely phenomenal! They set the foundation for my banking career and I can never repay them for that.
After a year, I moved out to Buffalo with my fiancé. He came into some financial troubles and was starting to get charged by a corporate bank. Obviously it was not right that he is getting charged for depositing money into an account. I decided that enough was enough. I talked to him
After a year, I moved out to Buffalo with my fiancé. He came into some financial troubles and was starting to get charged by a corporate bank. Obviously it was not right that he is getting charged for depositing money into an account. I decided that enough was enough. I talked to him
