Our health care professionals are dedicated to promoting a comfortable quality of life, for our patients and caregivers. We welcome your calls to get more information about our prouducts and services. Customer Service Representatives are available to take your questions or orders. Call toll free at 1-800-443-3390.
Highly trained technicians will set-up your equipment, make sure you understand how to operate the equipment and answer any questions you may have. Our product lines include a comprehensive line of hospital grade home durable medical equipment and supplies.
Highly trained technicians will set-up your equipment, make sure you understand how to operate the equipment and answer any questions you may have. Our product lines include a comprehensive line of hospital grade home durable medical equipment and supplies.
Services
BMS will provide our customers with compassionate care, quality equipment, and exceptional customer service. To be the most respected national provider of home medical equipment and services by maintaining the utmost quality and professionalism. To provide prompt, reliable, and effective home care products and services appropriate for each individual's needs, health and safety.
Boardman Medical Supply Company, Inc., a subsidiary of Sateri Inc., is a privately owned and operated durable medical equipment company serving Northeast Ohio, Western Pennsylvania, and Northern West Virginia. Felix and the former Theresa Savon established BMS in 1982. Robin S. Ivany, Felix and Theresa's daughter, helped start the company and now serves as it's Vice President and General Manager.
All home medical supply companies are NOT the same. The quality of home care can differ significantly from one organization to another. The State of Ohio has established licensure laws governing these types of companies. These rules establish the minimum requirements for operating a DME (durable medical equipment) company.
Robin is the Vice President/General Manager of BMS. Robin is responsible for the general operations of the company and the day-to-day activities. She is in charge of all the managers and refers to them as "the best group of supervisors that anyone could ever ask for!" Robin and her parents started BMS over thirty-five years ago.
Boardman Medical Supply has listed some common but very important health and health services information that you may find useful. Some information may not be applicable to you or your caregiver now, but might be very useful in the future. You can feel confident that we will always be able to point you in the right direction if your healthcare needs ever change.
Reviews (9)
Joey P.
Jan 16, 2022
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DO NOT USE BMS.... I have always heard poor feedback from my clients on their customer service, but until last week I've never had the misfortune of using them. What should have been a simple COVID test, turned into a communication nightmare, or rather a non-communication problem.
One, don't offer 2-3 day results if in can't realistically takes a week or more; there are other businesses who will get it done.
Two, don't tell me you'll call and then fail to do so.
Three, you really should let people know the sender name if you are not using your business name.
Sub-par customer service; not even
One, don't offer 2-3 day results if in can't realistically takes a week or more; there are other businesses who will get it done.
Two, don't tell me you'll call and then fail to do so.
Three, you really should let people know the sender name if you are not using your business name.
Sub-par customer service; not even
Lillian Quaranta
Jan 10, 2022
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Miguel Martinez
Dec 16, 2021
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Terrible place I waited in line for about 1 to 2 hours with my kids for a covid test wich is $40 cash after i waited a guy came outside and ask me if I filled out paperwork I told him nobody told me that when I called so I filled the paper and the guy told me I got in front of people that I needed to go back to the end of the line that's bull I will never go here ever teach customer service to this clowns boardman medical
Jesse Hoffman
Sep 18, 2021
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I called for a COVID test and the receptionist told me it's $40.00 for them to do it there. Everyone else in the area is doing it for free (charging your insurance company or the federal program for the uninsured). When I asked about why, the receptionist avoided answering the question and didn't offer to process via insurance/the fed program, then quickly hung up the phone (while being 'polite'). I'm assuming that they take money from both your pocket and the fed program to process a $25 rapid test you can buy yourself at a local pharmacy. Rude receptionist (but talked nice as if she's practiced
Terry G.
Nov 16, 2019
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They definitely have a customer service issue. They never answer their phone, or you are constantly in a loop of recording how important you are to them, only to be cut off. Then you have to redial and start over.
Once you reach someone, it doesn’t get any better. I usually call the Gerad warehouse to reorder Cpap supplies. It’s been 5 years now, and they usually give me a hassle over the phone. They can’t order what you want, they can’t order a specific mask....oh, “ maybe you would like something we have in stock.” Really?
They can’t ship supplies....you have to pick them up.
Once you reach someone, it doesn’t get any better. I usually call the Gerad warehouse to reorder Cpap supplies. It’s been 5 years now, and they usually give me a hassle over the phone. They can’t order what you want, they can’t order a specific mask....oh, “ maybe you would like something we have in stock.” Really?
They can’t ship supplies....you have to pick them up.
Shelly Ross
Aug 29, 2019
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Great place but extremely hard to get a hold of them lately. When I call for anything in this past month...May of 2019, It's a long wait and then defaults to a voicemail even if you would rather wait. You have no choice anymore but to leave a voicemail. And I've been calling for 3 days straight and have yet to receive a call back. I guess to get service now, one must drive there. I've had an order there since 4/29 and didn't even know my doctor got it approved through insurance. I suppose she thought they'd contact me. When I called Dr back to find out status, she said its ready at Boardman Medical
Susan Backherms
Aug 16, 2019
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Rude is the best way to describe this vist .wanted to look st the cane my 82 year old mom was getting the clerk ask me who using it in a rude tone and yanked it away from me.there selection was poor for rolllalators and why does a customer ha e to go in to use a pho e while a clerk stands and looks at you placing an order by phone it's a dumb set up for old people or sick people keep your junk there are other medical supply stores your not the only pickle in the barrel
K. Cove
Aug 05, 2019
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I will try to make my review as short as possible but it's very difficult without leaving important information Im aware bad reviews can hurt a business but I can't just left this unsaid I tried to get a new cpap machine threw my insurance and had recently switched medical supply companies to Boardman ms for the fact that hcs had become defunct in my area they told me the way my insurance was my cpap needed to be older than 5 years yes broke indeed it was broke because it was shorting out on the inside so the machine would randomly turn off back on so i called the repair / parts dept spoke to Diane
Amanda Krpicak
Jul 20, 2016
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