Optima offers regional next day Last Mile delivery service to over 1000 zip codes throughout New England at a very economical cost to your business enabling you to save up to 40% over the national carriers. We have a 99% on-time delivery rate and represent a great option for businesses with volume small parcel shipments in our territory.
Our personal touch and dedicated customer service team will ensure your most important packages are delivered on-time! Hundreds of daily routes throughout New England, combined with high-volume shipping relationships with major domestic and international carriers. Over 250 highly trained and dedicated employees, each of whom is committed to getting each customer's shipments delivered on time.
Our personal touch and dedicated customer service team will ensure your most important packages are delivered on-time! Hundreds of daily routes throughout New England, combined with high-volume shipping relationships with major domestic and international carriers. Over 250 highly trained and dedicated employees, each of whom is committed to getting each customer's shipments delivered on time.
Services
Optima Shipping provides mission critical, reliable, cost effective logistic services to companies with ongoing shipping needs. We combine exceptional customer service with the latest technology to deliver anything, anywhere, on time! Our regional Last Mile delivery program can save your business up to 40% or more!
We do more than transport items from one place to another; we take responsibility for every aspect of the process - including scheduling, pickup, tracking, delivery, special handling and reporting - so that your staff doesn't have to. Optima offers several options for last mile delivery within the New England region for items ranging from small packages to pallets.
Whether it's rush, overnight, scheduled, local, regional, national or global, nothing moves faster (or more reliably) than packages processed with the most advanced technology. As an active member in our industry organizations (MCAA, ECA and XLA) Optima employs industry best practices, and we continually invest in technologies that help us improve reliability, shorten delivery time and lower your cost.
Reviews (14)
Ericka Harindranath
Jan 24, 2022
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This company happens to be the chosen courier for my payroll company and also Crate and Barrel, whom I order products from for my business. The fact that I have to choose even one star is insulting. I have had more than enough disappointing experiences with them, but I’ll just outline the last two. My restaurant was closed for a week due to Covid. Optima left the envelope containing paychecks and other sensitive financial information, outside the front door, in a planter, in a snowstorm. Relived that no one had stolen them, I was enraged to later find none were valid as the melting snow seeped
Amy Zobler
Jan 15, 2022
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Got a package delivered to my house that was meant for a completely different house number, street, and town. Optims was also supposed to deliver a package to me that was marked as delivered but never arrived. Whatever amount of money shippers think they are saving by using this bootleg company it isn't worth it.
Gary Jackson
Jan 03, 2022
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Horrible customer service, constantly lying about package location. Their website touts the latest and greatest in tracking technology but sure enough, my order sat in some warehouse for two weeks with no movement. Received notification that it's out for delivery. It's not. Customer service rep who returned my email once won't answer any follow up emails. Garbage company to deal with.
Jason Beauchemin
Jan 01, 2022
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Multiple shipments lost, then took another 3 weeks to get here. It’s on the truck, or, it’s being delivered and nothing. This isn’t a Christmas rush issue in January. Poor turn around time. Maybe they’re extremely short staffed - and that would be a reflection on the company and its management team. Stay away unless you haven’t a care in the world when your package arrives.
Katie Langille
Dec 23, 2021
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Jill
Dec 20, 2021
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I have two different packages being delivered through Optima (not by my choice). My tracking info has not been updated in 5 days. They were apparently put into a carrier bin at Optima's facility 5 days ago. Their online contact form does not work (it redirects to their "Terms and Conditions" page), so I had to call them. The guy on the phone told me they have been "busy" due to the holidays and that he can't provide any information about when my packages will arrive, except that they will arrive after Christmas. I assume my packages are not alone, and that other people's packages are also in the
Cheryl Rice
Dec 19, 2021
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Paul G.
Dec 17, 2021
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We get medication from a pharmacy delivered to our house from this company. This delivery company keeps leaving packages in our mailbox, even though the package says right on it "PLEASE LEAVE ON FRONT PORCH." The postal employee then comes along and takes the package of medication which is in our mailbox and throws it on the ground. We have spoken to a post office supervisor and have been told that it ILLEGAL for anyone except the resident or the post office itself to place anything inside the mailbox. We have called the pharmacy and we were told that they spoke with Optima Delivery
Robert Reimer
Nov 23, 2021
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Luke Frey
Nov 17, 2021
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Most confusing tracking website I have ever seen. Two of my packages say they has been out for delivery for 3 days now. Takes much longer than other shipping companies and there is no way to see where your package is at or when it will arrive. You just have to wait and wait. Not happy when I see that my items have shipped from this company because then I will never know when they arrive.
Shawn Turner
Nov 09, 2021
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My package was shipped through Optima and despite being marked “out for delivery” it never arrived. I messaged in three times before finally hearing back from James Crowe in customer service. He cited delays due to holiday demand and promised over and over that it would arrive the next day. It never arrived and he stopped communicating. I asked for contact information for management and received no response. These guys are clearly scam artists.
Sam C.
Mar 18, 2016
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Craig F.
May 13, 2015
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If you want your goods stolen they will be glad to help they forward all over the world to Russia and Ukraine . They allow customers to use false po box suites and or apartments . so that you do not identify them as a freight forwarder. While ths is going on your items will be sent and then their customer will charge back the items and you are screwed .Contact customs to report or the NH DA office
Paul C.
Feb 02, 2010
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Optima is a consistent, reliable service.
There are some things that certainly irk me, but not on a daily basis.
My driver, Bruno, is awesome. He's a great guy who always has a positive demeanor, and it's nice to get a dialy dose of that.
When i have a lot of shipments that can't fit in Bruno's car, it gets dicey.
On more than one occasion theres been a driver sent 2 hours too early to pickup packages that are not ready.
According to the driver, that's my fault, but I fail to see how them showing up two hours early is my problem.
Other than that, honestly, I've
There are some things that certainly irk me, but not on a daily basis.
My driver, Bruno, is awesome. He's a great guy who always has a positive demeanor, and it's nice to get a dialy dose of that.
When i have a lot of shipments that can't fit in Bruno's car, it gets dicey.
On more than one occasion theres been a driver sent 2 hours too early to pickup packages that are not ready.
According to the driver, that's my fault, but I fail to see how them showing up two hours early is my problem.
Other than that, honestly, I've
