That's just a few of the contractor nightmares we had in the first 3 years of owning that home. There's more issues we had, but in the interest of time. I can't tell you how much stress these contractors gave me throughout the whole process. It affected my wife and even threatened the safety of my children multiple times.
Most of the contractors and their employees did not respect our home or our family and it caused an extreme amount of stress, time and our money. WHAT I LEARNED. Coming from a technology job background I noticed most of the contractors had bad processes. Many barely used any type of system to keep them organized; and most of their employees didn't have a "code of ethics" or company culture to guide them.
Most of the contractors and their employees did not respect our home or our family and it caused an extreme amount of stress, time and our money. WHAT I LEARNED. Coming from a technology job background I noticed most of the contractors had bad processes. Many barely used any type of system to keep them organized; and most of their employees didn't have a "code of ethics" or company culture to guide them.
Services
See why contractors have the 2nd most consumer complaints & how to avoid being one of the statistics. Homeowners don't remodel often and can't be expected to know all of these vital questions. If a contractor you are considering doesn't use this software, you will want to remove them from consideration.
Remodeling can be a confusing ordeal and homeowners shouldn't be expected to understand everything. A good remodeling company should hold your hand through the process, listen to what you want, educate you on what is involved, and create your dream space with great attention to detail. We have found the homeowners that take the time to study remodel resources, tend to have much less issues than those that do not.
The #1 offender is car dealerships which have much more transactions than contractors, so per transaction contractors have more complaints than used car dealerships! I don't know of any other industry where it's easier for a business to raise the price on a homeowner than remodeling. Remodeling is already intimidating for homeowners without having more contractor nightmares to deal with.
Homeowners don't remodel often and shouldn't be expected to know what to ask besides how much and how long will the project take. We have found there are 4 main stages in the process, so we broke down the questions specific to each stage to make it easier for homeowners. If you would like, we can email a template of these questions you can quickly copy and paste to easily send to other contractors.
We understand how frustrating, intimidating and time consuming picking a good contractor can be. That is why we provide these resources for everyone, regardless if you are a client of ours. We are known for providing advice, even if it is not in our best interest. Several homeowners have told us this article was a key component to choosing a remodeling company, even if they didn't pick us.
Reviews (13)
Maggie M.
Nov 02, 2021
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We recently used Phoenix Home Remodeling to remodel our early 2000's Kitchen. The process was very easy and we enjoyed getting to know the team that came to do the work! We appreciated the straightforward approach to the overall plan, expectations, timing, and cost. This is a local to Ahwatukee company which was very reassuring that these folks not only work but live in this community with their name on the line. Communication was seamless and the work was exactly what we wanted! We will definitely use them again for future work and highly recommend them. Thanks for a great experience, and
Sanya B.
Aug 23, 2021
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We did a complete remodel of our master bathroom and I cannot say enough positive things about our experience working with Phoenix Home Remodeling! Starting with the initial design phase and ending with a very timely and professionally executed project plan. If you're looking for a contractor who is 100% committed to customer service, and doing what they said they will do, you don't need to look any further! Exemplary project management, regular communication, and fantastic workmanship.
Daniel O.
Jul 22, 2021
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It was a pleasure working with Phoenix Home Remodeling again. They helped us with our master bathroom shower remodel.
Everyone was easy to work with and my shower came out exactly how I wanted. Lupe did the shower tile and he was meticulous! Aaron and Garron were also great!
The master bathroom and hallway they used to access our house was always cleaned at the end of the day and they were respectful of our home and understanding with our baby being in the house.
They were professional, good with timelines, respectful, and helpful with our questions.
We love our master bathroom remodel
Everyone was easy to work with and my shower came out exactly how I wanted. Lupe did the shower tile and he was meticulous! Aaron and Garron were also great!
The master bathroom and hallway they used to access our house was always cleaned at the end of the day and they were respectful of our home and understanding with our baby being in the house.
They were professional, good with timelines, respectful, and helpful with our questions.
We love our master bathroom remodel
Kate G.
May 31, 2021
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After working with Jeremy and his team on my master bath remodel, I can honestly say I wouldn't look elsewhere for future projects. Every person we worked with throughout the process was 100% professional and a pleasure to work with. The initial estimates were extremely detailed and we knew exactly what to expect, which made our first big remodel much less intimidating. The Project Manager had great attention to detail, made helpful suggestions, and ensured that everything was completed on time. The designer was super helpful and didn't blink an eye when I made some off-the-wall changes
Megan D.
Nov 12, 2020
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We had a fantastic experience with Phoenix Home Remodeling on a recent project that included redoing our kitchen, powder room, and entire downstairs floor. Ben, Mark, and Jeremy were very professional, responsive, and courteous. We always knew exactly what each part would cost and had a great system for managing change orders. They brought in excellent subcontractors for all the work, and always made sure we were satisfied with what was completed. We are already planning to use them again on our master bath remodel.
Mary T.
Oct 22, 2020
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A big thank you to Mark, Ben and Jeremy with Phoenix Home Remodeling!! They did an AMAZING job with our SECOND remodel on our home! Our first remodel was our master and guest bathrooms and our complete flooring on our second level. This time they did a complete remodel on our family room wall/TV niche.
Once again their level of service, commitment, timely completion and perfection of work done was above and beyond. They make any remodel as easy as possible. They communicate each and every step and follow through with precision. Thank you again!!!!
We HIGHLY recommend Phoenix Home Remodeling
Once again their level of service, commitment, timely completion and perfection of work done was above and beyond. They make any remodel as easy as possible. They communicate each and every step and follow through with precision. Thank you again!!!!
We HIGHLY recommend Phoenix Home Remodeling
Devon M.
Aug 19, 2020
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I highly recommend PHR for your home remodeling needs! You start off the process with Jeremy, who walks you through the step by steps of how they operate and makes sure that PHR and you are compatible (making sure the job scope fits their abilities/size). It's a very detailed approach and is very informative, regardless if you stick with them for the project or not. Once we signed the contract to start work, we met with Jason, who is PHR's interior designer, who helped us pick out materials and the layout of our office based on an image we had found on the internet. After that was settled
Donna W.
Apr 22, 2020
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Most people love their house after a renovation, but not so many can say they loved the process....I did!
This company holds itself to such a high standard of workmanship and communication, it exceeded all my expectations. I am a perfectionist, but so are they.
They love their work. They explain processes, show up on time, guide you when needed, answer calls and concerns immediately. The finished product is amazing.
At the end of the process we felt like family!
What more can I say?
--D.W.
This company holds itself to such a high standard of workmanship and communication, it exceeded all my expectations. I am a perfectionist, but so are they.
They love their work. They explain processes, show up on time, guide you when needed, answer calls and concerns immediately. The finished product is amazing.
At the end of the process we felt like family!
What more can I say?
--D.W.
Rhet A.
Dec 19, 2019
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Phx Home Remodeling is great. You hear nightmares all the time about contractors that don't follow through, do poor work, and can be very difficult with whom to work. These guys were excellent on every front. They were always on time, very considerate, easy to work with when you run into issues, and outstanding quality. It is so nice to find a group like this in a very hit or miss industry.
Debbie S.
Dec 04, 2019
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I had the wonderful experience of doing a 3 bathroom remodel with Phoenix Home Remodel in the fall of 2019. The entire team was extremely professional, easy to communicate with, reasonably priced and fabulous to work with. From the initial meeting with Jeremy to the final walk through, they made the entire process easy and manageable. Loved the app to track the whole process, loved when Mark was able to explain my vision to plumbers, glass, tile and the many other trades that we were working with. If you are ready to remodel, give them a call.
Amy S.
Nov 30, 2019
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Phoenix Home Remodeling far exceeded our expectations! We remodeled our master math and partial remodel of two other bathrooms. The process was so smooth and the entire team made something that can be very stressful into a project that was enjoyable. I appreciated the collaboration and communication throughout the entire project from start to finish. Jeremy, Ben, and Mark are absolutely amazing and we will definitely work with them again on our next project! They by far are the best of the best.
Chris F.
Sep 02, 2019
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My wife and I are extremely happy with how everything turned out! We had a entire bathroom remodeled, part of our kitchen updated, and had tile installed in majority of our home. I can’t say enough good things about Phoenix Home Remodeling, they communicated well, met all deadlines, and worked around our schedule.
Kimberly C.
Jul 21, 2019
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This was my first experience with a remodel. Phoenix Home Remodeling redid both of my bathrooms and they look amazing!! Great attention to detail, reasonable prices, and they finished within the estimated timeframe. Jeremy and Mark were so easy to reach with questions and they responded very quickly, usually within the hour. I don't think you could find a more organized remodeling company! Thank you!!
